Reuters puts on many events and coming up is the Future of Insurance Canada, held in Toronto. As the industry adapts and manages market changes, trade tensions, and global issues we sat down with Ollie Smith, from Reuters Events to learn about the event and how it is evolving to meet the needs of the insurance industry for the future.In this episode:Why curating content has to be constant to deliver valueShowcasing the Dragon's Den panel and who are the dragons?Why the issue of technological debt for insurance has to be discussed Pete appearing on a live debate panel- what????How AI will affect the next generation of insurance talentGlobal issues that affect insurance locally, for everyoneOllie shares the needs he hears from industry and how they have put together the content, speakers and guests to deliver a leading edge look into the future about insurance and what changes the industry sees coming.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
It's rare to get access to underwriters let alone actuaries but this episode features both as Ashley Karg and Kelly Gates from McGill & Partners join the show. They share their perspectives on what goes into underwriting and the actuarial process behind and a whole lot more including debuting Arkana a proprietary solution to help bridge the knowledge gap within insurance.In this episode:How the Peace Corps shaped a vision to insurance for one guestWhy their technology helps empower risk managers for renewals and beyondWhat challenges risk managers experience when pricing risksHow developing technology for insurance has to deal with 'real world' scenarios and not mathematical simulationsA hilarious discovery in Declared InterestsCandid insight into how risk are looked at, rated, priced, and covered within policies.Kelly and Ashley are more than competent insurance professionals, they present complex and difficult issues with grace, technical aptitude, and more than a little humor as we explore how technology is driving change after the application is submitted.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Before the advent of embedded screens in almost all vehicles there used to be accessories to help navigate and guide your trips and often it was a TomTom device. This episode features Vinod Poomalai the Product Marketing Leader for TomTom talking about how their location data is powering aspects of many insurance products and services.In this episode:How location data is driving underwriting decisionsWhat is contained in location data that is not readily apparentHow any insurance entity can connect with APIs for real-time processesWhy location data is helping with CAT events and loss reductionLearn how underwriting subjectivities are being developed using distinct attributesHow the volume of data sources is growing and what it will help in the futureUsing data is essential for insurance success, but powering your data with realtime connectivity and a growing pool of data sources will be absolutely necessary to compete and prosper int he future. Vinod and TomTom share the now and what's coming for the insurance industry with location data.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Everyone loves to find a niche to insure but what about building our products and coverages for niches that present specific needs and challenges? Mike Lough, VP of Distribution, Community Services drops in to discuss how Intact Public Entities is serving specific niches and how brokers can grow within them.In this episode:How community services are under valued as a target by brokersWhy nuanced liability coverages are important to insureds and how to explain themWhat community services need with various coverages and conditionsLearning some of Mike's selling tactics and strategies in this nicheThe importance of relationships and how to use them to grow businessMike is candid about the industry and his experience sharing all sorts of nuggets gained from years of experience. He shares the importance of growing with valued partners who are more than insurers and clients and why that helps keep products sustainable for the long term.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Peter McMurtrie knows change. As a C-suite executive spanning a career across insurance he has seen many trends. Now with West Monroe helping insurance organizations manage change he shares his knowledge about how to prepare and succeed.In this episode:What it takes to implement and deploy AI effectivelyWhy PE and aggregation is driving innovation in unexpected areasHow some trends repeat themselves and why we can learn from the pastWhere to create value in the insurance experience The importance of finding mentor and leaders There's so much more and Peter articulates many of the complexities of the industry well. It's why looking from the outside can help many inside their insurance businesses see the forest from the trees.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Being the new-(ish) President of MSA Research is one job, but putting on the most important insurance event in a country is filling some pretty big shoes for Nevina Kishun. With the National Insurance Conference of Canada event happening in 19 days we talk with Nevina about the issues the facing the insurance industry.In this this episode:Where the data says the industry faces it's biggest challengeHow speakers and topics are aligned to industry issuesWhat the insurance industry needs to consider about cross-border issuesWhy the power of networking and building relationships still beats technologyDeclared Interests where Nevina shares one of her biggest fearsWhat it takes to build a conference and keep it relevantNevina does not just have an amazing story to her role as President at MSA Research, she shines as a leader with fresh visions and approach.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Claims service is evolving and Paul Disney, Chief Product and Technology Officer, and itel have a vision and the data ready. Paul shares important lessons claims experiences are teaching the insurance industry and how those lessons are shaping technology and service options that itel provides.In this episode:The difference between education versus advising insureds during the claims processHow data can help the experience and foster trust when insureds are feeling their most vulnerableWhy the power of empathy is underused and how to apply it during a claimHow the 'repair vs replace' analysis is important to positive outcomesWhy technology powers accuracy and how that increases claims satisfactionPaul's dynamic personality is almost contagious and what's refreshing is he and itel are backing up what their value proposition by delivering great service and incredible results and he's sharing how they do it.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
FloodFlash is not another insuretech, rather it's technology, data, and underwriting combined into a new product to help cover a peril that causes the insurance industry many problems. Co-founders Adam Rimmer and Dr. Ian Bartholomew share their early vision and how they addressed the peril no one seems to want to cover.In this episode:How the cofounders saw their vision and built up a companyOvercoming obstacles with developing a parametric productWhy pricing and triggers for parametric insurance work differentlyThe underwriting considerations and how they used data to build the productDeclared Interests- talking about the dynamic between two partnersFloodflash has a unique story and purpose in the insurance market and Adam and Josh share their experiences, the good, bad and ugly about how they bootstrapped a company up.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
As insurance attempts to become more interactive for customers the data still needs to be entered and those forms are key parts of the customer journey. Alun Lucas of Zuko Analytics shares how looking at forms and how customers behave with them can help insurance distributing entities.In this episode:Why looking at customer behaviour analytics on forms can explain where challenges existHow the Prune, Tune, Explain model can help drive engagement with data enteringWhy there is more to web pages than simply seeing bounce rate What AI will do by measuring customer behaviour and gauging risk based on itHow Session Reply allows customer behaviour to be seen and analyzed for better outcomesWhy better forms means better quotes and more salesUsing forms of any kind is becoming all too common and necessary for insurance distribution. Now with Zuko insurance entities can learn and strengthen their online offerings to create experiences and a value proposition that matches their growth goals.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
AI and its impact is looked at with curiosity, desire, concern, and a bit of fear, but with insurance its presence is often seen with affecting distribution and customer experience. However, is enough focus happening on use within the underwriting chair? Jeff Sutton, Senior VP Sales and Marketing for Markel shares what he sees and how Markel is finding advantages with underwriting and for their partners.In this episode:How AI is helping with sales and experience by starting with risk submissionsWhy empowering the experience of relationships should be an end goalWhat AI tools are being used across underwritingWhen and how AI will affect the distribution experienceDeclared Interests- some fun stories about JeffWhat kinds of AI are being used and where to find themJeff reveals how using AI to modernize and innovate underwriting processes is leading to better relationships and how other insurance entities can move forward and do the same.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Marketing for insurance is a challenge when it's easy but when the space becomes more competitive and crowded, what can be done to stand out? Steve Pieroway, founder of Benevolent Marketing talks, content, creative, messaging and more. In this episode:How understanding lived experience matters for marketingWhy content needs to be aligned with strategyWhat kind of journey is going to resonate with clientsSteve's confession during Declared InterestsThe importance of understanding martech vs insuretechSteve's entertaining insights drive this episode and shed light on an area where so many across the insurance industry are trying to carve space, develop their brand, and deliver a value proposition that can resonate with partners and customers. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Never before has reinsurance been talking about so much by so many across insurance. At ReConnect 2025 we talked with the people who are finding new ways to raise, manage, measure, regulate, and distribute capital into the insurance industry.In this episode:How regulatory authorities are working to help make reinsurance secure and accessibleHow actuaries are measuring and allocating capacity to the marketWhy companies are promoting reinsurers and accelerating their growthWhen legal and accounting services are your partner to growth and complianceSuccess stories of newly started reinsurers and how they help the market.Reinsurance is accessible and in the Cayman Islands the industry is poised for growth and taking on more risk to back stop a rapidly changing insurance market.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Graham Haigh has seen a thing or two during his insurance career, now looking at a deserved retirement he sounds off about some of the problems he sees in the P&C sector.In this episode:What he sees as the biggest challenge in the industryScaling up with mergers and acquisitionsShould insurers continue to be a part aggregating distributionWhere new success is being found and who is having itWhy product innovation is hard to do (really?)Why Graham agrees Charles Brindamour owes the hosts a favourAs Graham looks to take a well deserved break before he figures out what to do with his free time we share a great candid chat about the industry, friendships and why it really is an amazing ecosytem to work and live within.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Legacy insurance technology is costly and debatably efficient but there is more and more talk about the hidden fees that come with accessing your data. Sherif Gemayel, founder of Trufla Technology shares some thoughts on what he calls "Tech Tariffs". In this episode:What the true cost of operation is for many brokers and agentsWhy you are paying a fee for a non-revenue generating actionHow technology and SaaS services are priced and the extra chargesWhy core systems need to deliver core value for insurance agents and brokersLearn how to avoid paying a tech tariffSherif knows a thing or two about how insurance distribution works as he's built a company to support the channel, but that does not mean he sits back and let's others get away with unjust and unfair charges. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Data is still the principal currency for insurance businesses but as more try to leverage the value of their data for modernization and AI adoption, what issues do they face? Mike Allee, President of Universal Conversion Technologies, shares what organizations need to consider for their future. In this episode:Why understanding your data before embarking on modernization is key to successThe importance of knowing what data you can use and howHow AI adoption requires data preparedness What processes and considerations insurance entities need to consider when managing dataNEW guest feature- Declared Interests!Mike pulls back the veil of how understanding data and preparing for AI or other system modernization will help with success and allow companies to scale better and faster.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Insurance brokers and agents are always looking for efficiencies and QuickFacts might be the one insuretech startup that delivers right away. The founders, Jeff and Christy Barsalou share their story and lessons as a startup, how to grow and how stepping away from the broker world was key to being better for their target market.In this episode:How a startup mentality works and lessons learnedWhy scaling matters but not at all costsWhen to look for help and how to find the right partners for your projectWhat the insurance workplace will be in the future as technology drives changePlus a few personal stories and a lot of laughs about how change creates the unexpected.Jeff and Christy are two of the funnest people you can meet and if you have not had the pleasure this will be the introduction you need to learn about one of the best insuretechs on the market.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Selling insurance easily is a challenge that is slowly being solved but not easily. Angela Sethi, CEO and co-founder of Mangopolicy, believes the solution is not that far off:In this episode:How existing technology can power insurance sales without headachesWhy brokers and agents need to look at insurance sales differently for future successThe importance of brokers working to develop products and no rely solely on insurersHow new thinking from outside insurance can learn and adapt for successWhy building a tech stack should include sales techHow Ibiza Spain can be a motivator for meditation and planning- year really.Angela is the kind of personality the insurance industry needs and she has a vision and the experience to pull off a juicy plan with Mangopolicy. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
CAT event and losses are never a good story but the insurance industry is coming together to look at the future and how to address the problems CAT losses cause.In this episode:Why parametric insurance solutions align with CAT eventsHow building codes need to consider variations in climate across regionsThe technology and people driving efficiency for claims settlement and adjustingHow insurance is addressing humanitarian needs when CAT losses happenWith CAT events and costs on the rise there is no better time to prepare for the next one and CAT IQ Connect delivers insight, expertise and ideas to help insurance cope with worst case scenarios.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
AI is all the rage but now we have an insurance wholesaler, Flow Specialty, deploying AI Agents into the workflow and broker experience. CEO and Co-founder Sivan Iram explains how the value of using AI powered agents will help brokers and agents accelerate their customer journey in the SME segment.In this episode:Why the specialty market is increasingly using algorithmic underwritingHow the ability to digitize knowledge can be scaled for increased efficiencyWhat the fabric that holds the insurance industry together is and how to maximize that valueHow AI agents are being fed information via Large Language Models to help underwrite and rateWhat the role of the broker will look like when they use AI agents as part of their processWhy workflow engines are powering brokers and agents with AI and the benefits that happen.The ability to message AI agents via Slack and interact.Sivan eloquently explains the many aspects of the human to AI workflow and the benefits that are found for those already experiencing this connection. This episode is a really a glimpse of the future and what it will look like for those looking to build opportunity and embrace technology that powers people to do what they do best.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
In part 2 of our interviews at NICC 2024 we look at thoughts from leaders who shared perspectives on what will affect insurance when it comes to global positioning, data, technology, and joint purpose. This collection of thoughts taps into a statement around geopolitical issues to start and then moves to how so many across insurance are looking to position for the future. In this episode:Thoughts from Munich ReHow insurance consultants look at the intersection of data and developing strategyThe power and role of broker groups aside from associationsWhy insuretechs for brokers and enterprise systems are aligned in use of new tech like AIThis collection of quotes shows how far the insurance industry can drive to create better outcomes for consumers and insurances businesses. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Mevish Jabeen
Claim ownership is crucial when dealing with insurance policies and claims. Understanding your coverage, rights, and responsibilities helps ensure a smooth claims process. Keep thorough records, document damages, and communicate clearly with your insurer. If disputes arise, don’t hesitate to seek legal or professional advice. Taking control of your insurance claims can prevent delays, maximize payouts, and protect your financial well-being. Stay informed and proactive to safeguard your assets. https://theaim.ca/motorcycle-insurance-costs-in-ontario-2024/ typical motorcycle insurance
Mevish Jabeen
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Mohsin Majestic
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Roderick Nelson
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