The Morning Huddle Podcast

Featuring vaccine hesitancy in the dental practice. With the current/looming Covid 19 Vaccination now mandatory for dental staff, it is inevitable that some of us may need to manage some team members who may not agree with this new requirement. As someone who is pro vaccine and a practice manager leading a team through this pandemic, I obviously have a firm belief about this situation but I didn't want that to be the focus of this episode. Generally I want to share with you my approach to managing teams and encouraging them to adopt new policies and procedures when they naturally don't agree to them at first. This involves making a simple mindset shift that has helped me guide teams to peacefully adopting new policies/processes. It is versatile and applicable to nearly every new process you want to implement in your practice. Let me know if you already have shifted your mindset this way or if you may need help...? I would love to hear from you and assist if you need in the comments and share this with The Morning Huddle community. If you enjoyed this episode, make sure you like and follow the podcast and share with your friends and colleagues you think would benefit from these tips! Links to the mentioned articles can be found in my free resources: https://linktr.ee/themorninghuddlepodcast You can now watch episodes on Facebook and Instagram Instagram: @themorninghuddle.podcast Facebook: /themorninghuddle.podcast Linkedin: /company/themorninghuddlepodcast Search The Morning Huddle Podcast on Spotify, Apple and Google podcasts. #dentalpracticemanagement #australiandental #australiadental #australiandentist #dentalleadership

A summary of the episode's key points can be downloaded from The Morning Huddle Facebook Group under files. linktr.ee/themorninghuddlepodcast In this episode, I speak to Jess who I worked alongside in a very busy and successful endodontic practice. If anyone knows how to manage inbound emergency calls, keep patients happy and avoid team burnout, it's Jess. As a front desk coordinator, she managed the front desk team and implemented processes that transformed chaos to order. I want to share with you our experience of working in an endodontic practice and everything she has taught me that has stuck with me and has given me the confidence to work better at front desk. If you are someone who wants to better handle dental emergency calls at front desk or just curious about working in the endodontic practice, this episode is for you. I would love to hear what some of your reliable front desk processes that help you overcome some tricky situations at front desk - comment wherever you find this episode or message me online linktr.ee/themorninghuddlepodcast A summary of the episode's key points can be downloaded from The Morning Huddle Facebook Group under files. linktr.ee/themorninghuddlepodcast Take your pick! LISTEN OR WATCH episodes on The Morning Huddle Podcast - linktr.ee/themorninghuddlepodcast If you liked this episode, I would love to know! Never miss an episode - FOLLOW The Morning Huddle Podcast on Instagram, Facebook or LinkedIn. linktr.ee/themorninghuddlepodcast T-shirt is from @selfawear

In this episode, I speak about having values in the practice before you start hiring in order to achieve a successful hire and to make sure you and your team are better prepared to welcome a new employee. It can get pretty busy and chaotic in the practice that we forget to refer back to our values to drive our team closer together so let this episode be a reminder to review and reinforce your practice values in your next team meeting!  All resources mentioned in the podcast can be downloaded from The Morning Huddle Facebook Group under files:  https://www.facebook.com/groups/210685527687495/?ref=share Simon Sinek, my mentor in leadership:  https://youtu.be/IQuYzXWXDqI WATCH the podcast on IGTV: https://www.instagram.com/tv/CT1igBnDL9o/?utm_source=ig_web_button_share_sheet LISTEN to the podcast on other channels: https://msha.ke/themorninghuddlepodcast//#links Follow the podcast on:  Instagram:  www.instagram.com/themorninghuddle.podcast/ Facebook:  www.facebook.com/themorninghuddle.podcast/ LinkedIn: https://www.linkedin.com/company/themorninghuddlepodcast #dentalpracticemanagement #dentalbusiness #dentaltraining #practicemanagement #healthcarerecruitment #dentalrecruitment #dentistry #dentist #dentalassistant #dentaljobs #dentalreceptionist #dentalpracticemanager #dentalpracticemanagers #oralhealththerapy #dentalpractice #australiandentist #australiandentistry #australiandental #dentalpatients #dentalpatient #patientexperience #treatmentcoordinators #newpatients #dentalleadership    

Hello everyone! Thank you for tuning in to the podcast :) In this episode, I speak with Amanda, the Treatment Coordinator from North Sydney Dental Practice to learn more about what her role entails and how she provides benefits to the dentist, support team and most importantly her patients! The Treatment Coordinator role may be something you're ready to implement at your practice or this might be a role you want to step up to. Either way, we should always be ready and aware of ways we can improve the patient service in our practices.  Don't miss an episode of The Morning Huddle Podcast - follow (or WATCH) the podcast on Instagram: www.instagram.com/themorninghuddle.podcast/ All free resources mentioned in the podcast can be downloaded from the Facebook group under the files tab:  https://www.facebook.com/groups/210685527687495/ I would love to know what you thought of today's episode:  christina@themorninghuddle.com.au

SPECIAL ANNOUNCEMENT! This episode and all episodes moving forward are available on VIDEO to watch on our Instagram page @themorninghuddle.podcast - find the videos on IGTV! ALSO - if you like what you hear on the podcast and want to continue the conversation with me and The Morning Huddle community online, you can join us in The Morning Huddle facebook group where we discuss topics related to Recruitment and HR topics only to help you find the answers you need quickly.  Hello all and welcome back to the show! In this episode, I wanted to share with you some findings - I asked Facebook what do you love the most about working in the dental practice and focused on groups that mainly consisted of people in support roles. I wanted to talk about this because I believe it is so important to check in on our support teams to make sure they are happy, satisfied and fulfilled in their roles. If we know what our current support teams love the most about working in the dental practice, then we should make sure we a providing a workplace that allows them to enjoy and love what they do! Here are the top 3 responses from Facebook and some ideas of how to implement these things in our practice.  I hope you enjoy this episode! I always love hearing from you guys so please say hi: Email: christina@themorninghuddle.com.au Facebook: /themorninghuddle.podcast Instagram: @themorninghuddle.podcast  

Hi guys! In this short and sweet episode, I talk about the behaviours I always look for when hiring new team members in the dental practice. With time and experience, I have seen first hand what happens when we overlook behaviour and how it can cost the practice more time, stress and money in the long run. I hope this helps you in your hiring process and that you successfully select an amazing new team member for your practice.  You can download the free resources and tools mentioned in today's episode on Instagram via the link in bio.  If there is something you would like to discuss 'at' The Morning Huddle, I would love to hear from you. Send me a message via:  Email: christina@themorninghuddle.com.au Facebook: /themorninghuddle.podcast Instagram: @themorninghuddle.podcast

Hi Guys, thank you so much for tuning back into the show! In this episode, I share with you questions I have learnt to ask more often to improve the quality of service at front desk and to keep patients happy. These questions come from my years of experience working at front desk and inspired by sales training I have done before.  You can download the free resources and tools mentioned in today's episode on Instagram via the link in bio.  I hope you enjoy this episode - If there is something you would like to discuss 'at' The Morning Huddle, I would love to hear from you. Send me a message via:  Email: christina@themorninghuddle.com.au Facebook: /themorninghuddle.podcast Instagram: @themorninghuddle.podcast

Welcome back to The Morning Huddle Podcast! In this episode, I share with you my approach (that has evolved over the years) to the hiring process and what I do to simplify and uncover high-quality candidates amongst the average ones. This episode is for anyone working in the practice including those who don't make hiring decisions in the practice - you might want to change the way you approach your next job application to gain success.  You can download the free resources and tools mentioned in today's episode on Instagram via the link in bio.  I hope you enjoy this episode - If there is something you would like to discuss 'at' The Morning Huddle, I would love to hear from you. Send me a message via:  Email: christina@themorninghuddle.com.au Facebook: /themorninghuddle.podcast Instagram: @themorninghuddle.podcast

I'm Christina Potestas and I created this podcast to share my experience and knowledge from the dental practice. I love talking about recruitment and processes and I hope to be a source of help to build high-performing teams and ultimately provide exceptional patient care in your practice. This opening episode focuses on the highlights of my dental industry journey that have led me to the purpose of this podcast.