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You can't ignore the back-end pieces that have to work together and flow smoothly in order to build a brand, grow a movement or disrupt an industry. If the operations side of your business is a mess, putting out fires will always take priority… leaving no room for creative innovation, fun visibility or networking with powerhouse peers (or wannabe peers).
If you're soaking up what I'm spilling and are getting a little excited about operations, I invite you to listen to The Ops Authority podcast. Every week, I will share actionable strategies from the Director of Ops community to move your business forward and transformational stories of powerhouse business owners who now value operations.
If you're soaking up what I'm spilling and are getting a little excited about operations, I invite you to listen to The Ops Authority podcast. Every week, I will share actionable strategies from the Director of Ops community to move your business forward and transformational stories of powerhouse business owners who now value operations.
292 Episodes
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What are some of the upcoming changes for the Director of Operations (DOO) certification program? Today we are talking about the evolution of the DOO certification program, which has produced over 350 women through 15 rounds. I wanted to share some behind the scenes of what we have done, how we have grown, and some of the changes we have made. Round 16 is about to begin. If you are curious, read all about our certification program! For full show notes, visit theopsauthority.com/podcast/165.
How does your physical health make you a better entrepreneur? Do you pay attention to what your body is telling you as you are busy growing your business? Tanessa Shears is going to help us get some clarity on building a legacy lifestyle, and how to do it from a wellness perspective. Tanessa Shears is a health consultant and host of the Becoming Limitless podcast. She helps entrepreneurs scale their business by optimizing their health, focus & productivity with science and biohacking. Her passion is working closely with business owners to implement effective sleep, nutrition, work flow and stress management strategies to eliminate brain fog and help them get more done in 8 hours than most people can get done in a week. She does this by optimizing the performance capacity of your body & brain so you can produce more meaningful, impactful work output and scale your business faster. For full show notes, visit theopsauthority.com/podcast/121.
In this episode, Lynette Robinson and I dive deep into three real-world scenarios that DOOs often face when it comes to team dynamics, leadership communication, and managing project integrity. From addressing uncomfortable feedback loops to maintaining authority in hiring processes and leading remote teams, we're talking through the tough but necessary conversations that help you grow as a strategic operator. If you struggle with balancing work boundaries or communicating effectively with both leadership and team members, this episode is packed with insights to help you stay strong, professional, and aligned with your values. Connect with Lynette: Website: www.lighterlivingvirtualsolutions.comLinkedIn: www.linkedin.com/in/lynettedrobinson Facebook: www.facebook.com/lighterlivingvirtualsolutions For full show notes, check out www.TheOpsAuthority.com/podcast/291 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram
What happens when you gather 16 sharp, mission-driven operators in one room for a few days of deep strategy, candid conversation, and real-time feedback? Magic. In this episode of The Ops Authority Podcast, I'm pulling back the curtain on the 10 biggest mastermind topics that surfaced during our recent DOO retreat in Austin. From pricing shifts to client fit, agency models to visibility, these are the behind-the-scenes issues your peers are navigating right now. Whether you're scaling, shifting, or simply seeking clarity, this episode is packed with wisdom you won't want to miss. For full show notes, check out www.TheOpsAuthority.com/podcast/290 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram
In this Ops Edition of The Ops Authority podcast, I'm joined once again by the incredible Lynette Robinson for a real-time Q&A session packed with actionable insight. We tackle your most pressing questions around managing a side business while keeping career integrity intact, negotiating salary expectations for Director of Operations roles, and recovering from rejection with grace and resilience. Whether you're growing your business or supporting someone else's, you'll walk away from this episode with the clarity and confidence to move forward on your own terms. Connect with Lynette: Website: www.lighterlivingvirtualsolutions.comLinkedIn: www.linkedin.com/in/lynettedrobinson Facebook: www.facebook.com/lighterlivingvirtualsolutions For full show notes, check out www.TheOpsAuthority.com/podcast/289 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network
In this solo episode of The Ops Authority Podcast, I'm walking you through the one strategy that has consistently helped my clients bounce back from low-revenue months and uncertainty: conversations. I'm sharing two real-life scenarios where clients saw immediate turnaround by implementing simple, organic prospecting practices. Whether you're feeling defeated or just want to avoid a dry pipeline, this episode will give you the mindset and method to turn conversations into clients. For full show notes, check out www.TheOpsAuthority.com/podcast/288 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network
In this episode, I'm joined by Dr. Raymona Lawrence to explore how the DOO Certification helped her transition from academia to a deeply fulfilling operations leadership role. We talk about the power of naming your skill set, the frameworks that drive real ROI, and why community and support make all the difference. If you're wondering whether this path is for you, Raymona's story will inspire you to take the leap. Connect with Dr. Raymona: Website: https://thesystemsboutique.com Instagram: http://instagram.com/drraymonahlawrence Facebook: https://www.facebook.com/raymona.h.lawrence For full show notes, check out www.TheOpsAuthority.com/podcast/287 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network
What if you could grow your list, connect with your ideal audience, and gain more visibility, all by asking a few fun, strategic questions? That's exactly what my guest, Linda Sidhu, helps entrepreneurs do with high-converting quiz funnels. In this episode, Linda pulls back the curtain on her proven process for creating quizzes that don't just entertain but actually attract qualified leads and guide them toward becoming loyal clients. We talk about why quizzes work so well, how to design one that feels authentic to your brand, and the follow-up strategies that keep your audience engaged long after they've taken it. Whether you're ready to stand out in a crowded market or simply want a fresh way to connect, this episode will give you a blueprint to make it happen. Connect with Linda: Website: https://lindasidhu.com/ Instagram: https://www.instagram.com/iamlindasidhu/ Facebook: https://www.facebook.com/linda.spencesidhu For full show notes, check out www.TheOpsAuthority.com/podcast/286 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network
Ever wish you could build your business without constantly posting online? In this episode of The Ops Authority Podcast, I'm chatting with my friend Kate Kordsmeier about why social media is not the only (or even the best) way to grow. If you're running a service-based business and feel burned out by the pressure to show up all the time, this episode will be a breath of fresh air. Kate has been off social media since 2021, and her business continues to thrive with high profit margins, less stress, and way more joy. We're breaking down her exact 3-step weekly system to generate consistent revenue, plus a bonus tactic that speeds up the sales cycle. She's also sharing two valuable resources to help you get started, whether you're ready to go all in or just take the first step. Connect with Kate: Website: https://successwithsoul.co/ Instagram: https://www.instagram.com/success.with.soul/ For full show notes, check out www.TheOpsAuthority.com/podcast/285 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network
In this episode of The Ops Authority Podcast, I'm pulling back the curtain on a bold new vision I've had brewing for over a year. I'm taking you inside the evolution of our business and the creation of something that's going to change the game for every single operator out there: the Shop for Ops. This is more than a product launch; this is a new era of accessible, affordable, and industry-specific growth for operations professionals at all levels. I'm sharing the challenges, mindset shifts, strategic insights, and the heart behind the work we've done to bring this vision to life. If you're an operator ready to grow, this episode is for you. For full show notes, check out www.TheOpsAuthority.com/podcast/284 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network
What happens when four women commit to growing and rising together through eight years of life and leadership? A whole lot of laughs, lessons, and legacy. I sat down with Kate, Kelly Snyder, and Erin Chase, my closest friends and the core of what has become an unshakable mastermind carefully built over the past 8 years. We're sharing the messy beginnings, the sacred rituals, and the behind-the-scenes moments that shaped a group that has lasted nearly a decade. From ugly cries to business breakthroughs, this is the real story of how we've built a container that's helped us thrive in business and in life. Whether you've craved a deeper connection or want to start your own group, this conversation will show you what's possible when strategy meets sisterhood. For full show notes, check out www.TheOpsAuthority.com/podcast/283 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network
In this episode of the Ops Authority Podcast, I'm giving you a behind-the-scenes look at the path to becoming the DOO here at the Ops Authority. I'm sharing the entire four-year journey of Alex, our newly promoted Director of Operations. From her start as my first full-time hire to now leading our matrix team and mastering financial strategy, this episode gives you the real story of what it looks like to grow from implementation to strategic leadership inside a company. This is a must-listen for anyone curious about the evolution of the DOO role and how to cultivate leadership from within. For full show notes, check out www.TheOpsAuthority.com/podcast/282 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network
This isn't just another Q&A episode; it's an inside look at how high-performing operators think through challenges and shape smarter, more intentional business models. I'm joined by Lynette Robinson for this special Ops Edition of The Ops Authority Podcast, where we answer real, nuanced questions from our community. We cover VIP day structures, new offer confidence, mindset hurdles, and making the leap from free to paid work. Two experienced operators. One mission: to help you get clearer and more strategic in how you work, serve, and grow. Connect with Lynette: Website: www.lighterlivingvirtualsolutions.com LinkedIn: www.linkedin.com/in/lynettedrobinson Facebook: www.facebook.com/lighterlivingvirtualsolutions For full show notes, check out www.TheOpsAuthority.com/podcast/281 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network
Ready to sharpen your operational strategy and finally simplify the way you work? In this Ops Edition episode, I'm joined by Lynette Robinson to tackle questions that every service-based operator faces at some point. We're breaking down exactly where to share your visual process during the client journey, whether or not summits are truly worth your time, and how to confidently pitch your offers without overcomplicating things. If you've ever felt stuck trying to articulate what you do or unsure which visibility tactic to choose, this one's packed with clarity and direction. Get ready to take some notes, friend! Connect with Lynette: Website: www.lighterlivingvirtualsolutions.com LinkedIn: www.linkedin.com/in/lynettedrobinson Facebook: www.facebook.com/lighterlivingvirtualsolutions For full show notes, check out www.TheOpsAuthority.com/podcast/280 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network
Inside this episode of The Ops Authority Podcast, I'm diving into two of the real-time obstacles for operators inside our alumni coaching program. These are operators who are actively working in other people's businesses, and they're facing challenges you may be navigating too. I walk you through how I'm coaching them, including how to overcome imposter syndrome when landing your biggest client yet and how to bring stability to unpredictable financials in an agency model. If you're an operator who wants real insight into the mindset, strategy, and support needed to keep growing, this episode is just for you. For full show notes, check out www.TheOpsAuthority.com/podcast/279 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network
Have you ever wondered what it looks like to completely redefine your career while staying true to your deepest passions? I'm joined by Megan Gephart, a proud alumni of the Director of Operations Certification Program. Megan shares her inspiring journey from Army veteran and mindset coach to certified DOO and business owner. We dive into how her passion for organizational change, her advocacy for women in leadership, and her entrepreneurial spirit that led her to pursue the DOO Certification. Tune in to hear how Megan leveraged her experience to build a thriving consulting business and how the DOO Certification was the missing link in her next best professional chapter. Connect with Megan: Website: http://apostolicfruit.com Instagram: https://www.instagram.com/apostolic_fruit/ For full show notes, check out www.TheOpsAuthority.com/podcast/278 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network
In this solo episode, I'm sharing a behind-the-scenes look at how I've built and retained a high-performing remote team here at The Ops Authority. With an average tenure of over three years on our small but mighty team, I'm reflecting on the intentional (and sometimes accidental) leadership strategies that helped make this happen. From hiring with values in mind, to promoting autonomy, to designing meaningful fringe benefits that actually matter, I'm giving you the full playbook for cultivating a remote team that sticks around and thrives. Whether you're building a team for the first time or reevaluating your leadership approach, this episode is full of insights to support your journey. For full show notes, check out www.TheOpsAuthority.com/podcast/277 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network
What if you could scale your business without sacrificing the personalized service your clients love you for? In this episode of The Ops Authority podcast, I'm joined by AnnMarie Rose, a expert scaling strategist who helps service providers build thriving, fulfilling businesses that don't require a complete overhaul. We're diving into what it really takes to create a scalable offer one that protects your time, increases your revenue, and still honors the high-touch connection that makes your work so impactful. If you've been wondering how to grow without burning out, this episode gives you the clarity and strategies to do just that. Connect with AnnMarie: Website: http://annmarierose.com Instagram: https://www.instagram.com/askannmarierose/ Facebook: https://www.facebook.com/askannmarierose For full show notes, check out www.TheOpsAuthority.com/podcast/276 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network
In this episode of The Ops Authority podcast, I'm joined by Annie Hillman, founder of 1428 Financial, for a transparent conversation about the real financial considerations behind scaling an agency. Whether you're seeing a spike in demand or dreaming of building a team, you need to hear what Annie has to say about pricing, budgeting, and profitability. I also share my own experiences with different trying both models, including what didn't work, what finally did, and what you can do to make the smartest, most profitable decision for your own path. Connect with Annie: Website: http://www.1428financial.com Instagram: https://www.instagram.com/1428financial/ For full show notes, check out www.TheOpsAuthority.com/podcast/275 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network
Have you ever felt overwhelmed by a fast-moving leader, unsure how to elevate yourself from implementation to strategy, or in need of a stronger support system? You're not alone. In this episode of The Ops Authority Podcast, I'm sitting down with my trusted friend and operations expert, Lynette Robinson, to answer the most pressing questions from our community. Together, we're tackling real-life scenarios and sharing practical, actionable advice that will help you feel more confident, empowered, and successful as an operator. Connect with Lynette: Website: www.lighterlivingvirtualsolutions.com LinkedIn: www.linkedin.com/in/lynettedrobinson Facebook: www.facebook.com/lighterlivingvirtualsolutions For full show notes, check out www.TheOpsAuthority.com/podcast/274 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram Brought to you by the HubSpot Podcast Network
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nice intro