The Path of Public Service

In Part 2, Fatouma Ahmed reflects on what it means to lead with integrity, and responsibility. She discusses the role of allyship in opening doors for others, the importance of accessibility in design and service delivery, and how accountability strengthens leadership. She recalls lessons from her work across different ministries, where bridging policy and community realities required not just technical expertise but humility, and a willingness to share power. Fatouma also shares why representation matters in public institutions and how lifting others creates a ripple effect of belonging and change.(00:04:24) Accessibility and its Benefits on the Lives of Everyone(00:05:38) Designing Actionable Action (00:08:05) Changes in Public Service (00:13:32) Community and Youth Leadership Initiatives(00:18:29) Cultural Heritage and Representing Underrepresented Groups (00:19:30) Co-Creating Inclusive Spaces(00:22:34) Bringing Your Full Self to Work: Power in Vulnerability  Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In Part 1, Fatouma Ahmed reflects on the personal and professional journey that led her into public service. She recalls childhood memories of accompanying her family to immigration offices, as these moments gave her an early glimpse of how government decisions directly impact people’s lives. Fatouma speaks too about growing up as a Black Muslim woman in Canada, the role of community and early influences in shaping her commitment to service, and how she came to understand the humanity that lies at the heart of policy work. Fatouma also shares lessons in resilience and authenticity, and why representation matters in creating spaces of belonging.(00:03:52) Childhood Memories: Visiting the Immigration Office(00:04:36) Mother’s Influence: Strength, Sacrifice, and Inspiration(00:09:01) Growing Up in Canada: Family, Community, and Early Responsibility(00:11:04) First Jobs in Government: Learning Humility and Navigating Early Roles(00:14:13) Experiences on the Immigration Refugee Board(00:19:26) Giving Back: Teaching Kids the Value of Service Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In Part 2, Chisanga Puta-Chekwe shares the story of the Masomo Education Foundation, a charity he founded in Canada, to support Zambian youth from low-income families in attending University. He discusses the foundation’s growth, merit-based model, and moving success stories. Chekwe also reflects on his personal passions, from classical music to public service, emphasizing how humility, empathy, and a commitment to others have guided his lifelong pursuit of meaningful change.(00:01:02) Founding the Masomo Education Foundation(00:05:44) Growth and Selection Process of the Foundation(00:10:06) From Scholarship Recipient to Medical Doctor(00:15:48) Reflections on Privilege and Responsibility(00:16:30) Choosing Public Service Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Chisanga Puta-Chekwe discusses his career path from a mining executive to a senior public servant, and the guiding values that fueled this shift. He speaks about identity, responsibility, and the importance of meritocracy in government. The conversation delves into how a deep awareness of privilege led him to pursue justice and dignity for others, both in his work and in how he views leadership, legacy, and public good.(00:03:54) A Writer’s Process and Daily Routine(00:09:04) Perspective as a Public Member on a Board(00:11:36) Drawing from Ministry Experience(00:16:30) Why Human Wellbeing Must Be Holistic(00:18:52) The Power of Mentorship Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In part two, Eva Dusome deepens the conversation by reflecting on their experiences as a Two-Spirit, non-binary Anishinaabe person navigating colonial systems, education, and justice. Eva shares how Indigenous teachings shape their own personal values, and approaches to leadership and mentorship, and how decolonization begins with reconnecting to land and self. Eva speaks candidly about being "funneled" into womanhood, finding power in “Indigequeer” identity, and guiding others toward transformative change. Whether in classrooms or government spaces, Eva’s work centers healing, courage, and community—reminding us that the ideas once seen as radical often become the blueprint for a more just future.  (00:08:39) Discovering Two-Spirit Identity and Finding Community  (00:11:31) Belonging in Two Worlds  (00:15:19) Balancing Roles: Corrections and College Teaching  (00:17:20) Career Advice for Early and Mid-Career Professionals  (00:20:37) 20 Seconds of Insane Courage  (00:23:01) Living by the Seven Sacred Teachings   Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In Part 1 of the episode, Eva Dusome shares experiences from an unexpected start to having since built a notable career in Ontario’s corrections. Eva discusses the impact of socioeconomic factors and trauma on incarceration, highlighting the barriers many face long before entering custody. Eva emphasizes the importance of rehabilitation, reintegration, and maintaining hope for change. And they highlight the value of life skills programming and trauma-informed care, and the need for humanizing, community-connected approaches to corrections. Eva also reflects on how their identity as a queer, Indigenous, non-binary person shapes their work in both corrections and academics through curriculum development, education, and their commitment to humanizing correctional practices.  (00:16:23) Never Giving Up Hope on Someone  (00:16:37) The Value of Time and Small Interventions  (00:19:36) Teaching Basic Hygiene and Life Skills  (00:22:23) Supporting Aging Parents with Care  (00:25:13) Hyper-Independence and Accepting Help  (00:26:32) Career Growth and Indigenous Teachings    Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Part 2 of this episode continues the conversation about what it means to build a fulfilling career in public service as a woman. It explores how having a meaningful life outside of work, like coaching or volunteering, can strengthen leadership skills, build confidence, and bring a greater sense of purpose to the workplace. There's also a look at the importance of advocating for flexibility, and how making space for passions beyond the job can actually enhance performance and well-being.The discussion also dives into what contributes to happiness at work: confidence, autonomy, and a strong sense of purpose. Community and mentorship emerge as key themes, along with the idea that influence isn’t limited to those in senior roles, everyone, including junior employees, can help shape a healthier workplace. Drawing from both research and lived experience, the episode highlights how joy, connection, and purpose can help public servants not only succeed, but thrive.(00:01:28) Sophia Tracey - Programs and Service Delivery Intern - Ministry of Economic Development, Job Creation, and Trade(00:02:52) Alicia Bremner - Ministry of Finance Account Management Collections Branch(00:04:16) Susan Buchanan - Senior Policy Advisor - Policy, Archives and Data Division(00:14:10) Veronica Settle  - Support Assistant, City of Toronto(00:22:06) Dr. Gillian Mandich - Happiness Researcher(00:22:25) Cynthia Watt - ERC/AMERC, Executive, Board, AMAPCEO Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Part 1 of our special two-part compilation episode highlights women in public service - focusing on mentorship, gender equity, and career goals. At this year’s International Women’s Day event, guests from across the public sector throughout Ontario advocate for gender-inclusive policies with empathy and collaboration, and share how mentors help in developing key skills and hold an important role in supporting equity for underrepresented groups. In doing so, they challenge ageism, advise against overthinking career obstacles, and credit supportive managers for building confidence. These stories underscore the value of mentorship, inclusive workplaces, and the ongoing support needed for women’s advancement in public service.    (00:00:00) Introduction(00:03:19) Kara Santokie - Gender Equity Manager, City of Toronto (00:13:35) Stacy Hernandez - Administrative Assistant, Ministry of Education (00:18:04) Klackciya Krishnakumar - Human Resources Intern, Ministry of Health(00:22:07) Ying Wang - Executive Assistant, Labour, Immigration, Training and Skills (00:26:30) Suguna Sangaranpillai  - Registry Officer, Immigration and Refugee Board of Canada (00:28:04) Part Two Preview Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In part two, Cordelia goes on to discuss her approach to leadership and change management. She reflects on her journey through seven different ministries in Ontario’s public service, explaining that her moves were driven by the need to find spaces where her potential was recognized. She recounts her role as a change-maker, often brought into spaces to lead transformations, and the challenges of gaining trust from colleagues during change initiatives. Cordelia shares candid stories of facing professional challenges, including racial biases and assumptions about her capabilities, particularly as a Black woman in predominantly white spaces. (0:02:11) The Pivot to Public Service(00:06:17) 7 Different Ministries (00:08:43) Understanding Different Perspectives(00:10:02) How Cordelia Pursued Her Own Potential(00:14:44) Resilience: Overcoming Biases and Assumptions(00:20:44) How to Ask About What Needs to Change Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In part one, Cordelia discusses her approach to self-worth, support systems and connection. Cordelia also reflects on her Jamaican American heritage and its influence on her values and drive, and how her upbringing by strong women shaped her focus on education and resilience. She shares her journey from working in community-based organizations to her current leadership role, emphasizing her passion for supporting women, especially women of colour, in achieving economic independence.  Throughout, she credits her mother and spouse as key influences who provide support and encouragement and shares personal anecdotes that shaped her perception of how to connect with and understand the perspectives of others.(00:02:28) The Value of Lifelong Learning(00:03:53) Her Family Legacy of Advocacy, Community and Mobilization(00:04:54) Reflecting on Her Early Career Trajectory(00:09:02) A Childhood Lesson: Beginning to Learn About Understanding(00:15:07) Self-worth and Support Systems(00:17:17) How to Host Amazing Birthday Parties: Create an Experience Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of "The Path of Public Service," Josh Hjartarson, Deloitte’s Global Leader for Human and Social Services, reflects on his early career in the Ontario Public Service, emphasizing the connection between theory, policy, and practical solutions. His diverse experiences in public service, academia, and consulting reveal the complexity of societal issues and the need for collaboration across sectors. Drawing from his own childhood experience with state support, he highlights the critical role of government intervention in creating opportunities. Hjartarson campaigns for collaboration among government, private, and nonprofit sectors. Advocating for accountable leadership, Hjartarson stresses the importance of integrated support systems for housing, mental health, and addiction services. He views social safety nets as investments and underscores the value of lived experiences in program design, championing the rewarding potential of public service.  In Part Two, Josh Hjartarson discusses the necessity of aligning accountability with authority in leadership roles. He advocates for integrated support systems that address not only housing but also mental health and addiction services. Highlighting successful social safety initiatives globally, he calls for a multifaceted approach involving various stakeholders, including corporations. He encourages viewing social safety nets as investments rather than expenses and emphasizes the value of incorporating lived experiences in program design. Hjartarson's reflections underscore the rewarding nature of public service and the potential for meaningful societal impact through dedicated efforts to improve social support systems. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of "The Path of Public Service," Josh Hjartarson, Deloitte’s Global Leader for Human and Social Services, reflects on his early career in the Ontario Public Service, emphasizing the connection between theory, policy, and practical solutions. His diverse experiences in public service, academia, and consulting reveal the complexity of societal issues and the need for collaboration across sectors. Drawing from his own childhood experience with state support, he highlights the critical role of government intervention in creating opportunities. Hjartarson campaigns for collaboration among government, private, and nonprofit sectors. Advocating for accountable leadership, Hjartarson stresses the importance of integrated support systems for housing, mental health, and addiction services. He views social safety nets as investments and underscores the value of lived experiences in program design, championing the rewarding potential of public service.  In Part 1 of this episode, Josh Hjartarson reflects on his early career in the Ontario Public Service (OPS) as a newly minted PhD, highlighting how it deepened his understanding of the interplay between theory, policy, and practical solutions. Influenced by state support during his childhood, he recognizes the significance of government intervention. His diverse career spans public sector roles, academia, lobbying, and consulting, teaching him that societal issues are complex and require collaboration across government, private, and nonprofit sectors. He introduces "collective action problems," noting that self-interest can hinder cooperation. Despite challenges, Josh champions idealism in public service and stresses the need for accountable leadership to address social complexities.   Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this two-part episode of The Path of Public Service, we sit down with Barbara Gray, the General Manager of Transportation Services for the City of Toronto. Barbara shares insights into her career, from her early inspirations to her current role, where she navigates the complexities of Toronto's dynamic transportation landscape.In the first part, Barbara discusses the evolution of her career, her passion for public service, and the significant projects she's spearheaded. She delves into her commitment to creating inclusive, sustainable urban spaces, highlighting her leadership in implementing innovative transportation policies that prioritize safety and accessibility.The second part offers a closer look at the day-to-day realities of her role. Barbara reveals what it's like to live amidst the policies she helps create, balancing fast-paced decision-making with thoughtful community engagement. She talks about the challenges of leading a large team, the importance of work-life balance, and the gratification of seeing her work directly impact the lives of Toronto's residents. From managing the intricate relationships with city councillors to tackling the ever-evolving demands of urban transportation, Barbara's insights provide a compelling glimpse into the world of municipal governance and the relentless pursuit of a better city for all.Listeners will be inspired by Barbara's dedication to public service and her vision for a more connected, equitable Toronto.Timestamps:(00:00:42) Work-life Balance(00:11:20) Vision Zero in Toronto(00:17:14) Accessibility for Aging and Disabled(00:22:32) Building a Diverse Team  Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this two-part episode of The Path of Public Service, we sit down with Barbara Gray, the General Manager of Transportation Services for the City of Toronto. Barbara shares insights into her career, from her early inspirations to her current role, where she navigates the complexities of Toronto's dynamic transportation landscape.In the first part, Barbara discusses the evolution of her career, her passion for public service, and the significant projects she's spearheaded. She delves into her commitment to creating inclusive, sustainable urban spaces, highlighting her leadership in implementing innovative transportation policies that prioritize safety and accessibility.The second part offers a closer look at the day-to-day realities of her role. Barbara reveals what it's like to live amidst the policies she helps create, balancing fast-paced decision-making with thoughtful community engagement. She talks about the challenges of leading a large team, the importance of work-life balance, and the gratification of seeing her work directly impact the lives of Toronto's residents. From managing the intricate relationships with city councillors to tackling the ever-evolving demands of urban transportation, Barbara's insights provide a compelling glimpse into the world of municipal governance and the relentless pursuit of a better city for all.Listeners will be inspired by Barbara's dedication to public service and her vision for a more connected, equitable Toronto. Timestamps:(00:00:30) Barbara's Unexpected Journey into Public Service(00:01:59) Being a Role Model as the First Woman Leader(00:02:25) A Defining Moment in Toronto’s Multicultural Appeal(00:15:41) Role of Executive Sponsor for the Toronto Network of Women(00:17:22) Benefits of Speed Mentoring and Male Allies(00:18:55) Lessons from Working in the Public Sector Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In the second part of our conversation with Deputy Minister Francis Macrae, we hear Francis reflect on her extensive career within the Privy Council Office. She emphasizes the enduring principles of Canada's public service, rooted in impartiality and commitment to democratic governance. Francis discusses the pivotal role of her department, Women and Gender Equality Canada (WAGE), which focuses on convening stakeholders, building capacity across sectors to promote gender equality, and serving as a knowledge broker to inform policy with research and data.Throughout the discussion, Francis underscores the challenges and rewards of public service, highlighting the diverse and dedicated team at WAGE. She addresses the department's efforts to maintain a high level of gender diversity among its workforce and the ongoing need for prioritization amidst resource constraints. Looking forward, Francis outlines a vision for the next decade, emphasizing the continued fight against gender inequality and the importance of collaborative approaches to achieve meaningful societal change.Timestamps:(00:02:15) Reflecting on Public Service Career(00:04:50) Role of Women and Gender Equality Canada (WAGE)(00:07:25) Challenges in Promoting Gender Equality(00:09:10) Importance of Data in Policy Making(00:11:40) Future Vision for Gender Equality Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In the first part of this episode, Deputy Minister Frances McRae discusses her diverse career, which includes roles in both the public and private sectors, and highlights the importance of listening and learning. She reflects on her upbringing in a large family, emphasizing the values of teamwork and independence. Frances offers career advice inspired by her experiences, urging young people to pursue jobs they care about and make impactful contributions.The episode underscores the significance of public service as a career path, the importance of giving back through volunteering, and the role of government in improving the lives of citizens. Frances' story serves as an inspiration for those considering a career in public service, highlighting the impact and fulfillment that comes with serving the greater good.(00:00:31) Frances McRae’s Motivation for Public Service(00:01:05) Passion for Public Policy(00:03:06) Growing Up in a Large Family(00:09:08) Returning to Public Service(00:17:07) Dignity in Charity and Volunteering(00:18:34) Addressing Equality in Government Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In Part 2, our conversation with Claudette Miller continues as she recounts her varied volunteer experiences, including pastoral care and committee work. Miller also highlights her role in the Ontario Internship Program, offering advice to graduates entering the workforce. Reflecting on her career, she underscores the significance of understanding workplace culture, and discusses finding creative solutions within a regulated environment and the valuable lessons learned from her public service career. She details her transition to retirement, prompted by personal experiences and government offers. Despite leaving the public sector, her connections and skills continue to influence her new pursuits, notably in ministry. Finally, Miller emphasizes the diverse nature of the Ontario Public Service and the importance of positivity and respect in fostering a supportive work environment.Timestamps(00:00:19) Career Skills and Interpersonal Relations(00:01:38) Balancing Work and Volunteerism(00:04:02) Ontario Internship Program(00:05:36) Advice for Graduates(00:06:58) Building Trust in the Workplace(00:08:09) Creative Approaches in a Restricted Environment(00:08:45) Key Lessons from Public Service Career(00:10:22) Claudette’s Decision to Transition to Retirement (00:15:21) Public Service Impact in New Career(00:16:00) Insights on the Ontario Public Service Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In part one of this episode, Claudette Miller reflects on her career in Ontario's public sector. Claudette recounts her journey from an administrative assistant to a corporate operations manager, sharing insights and experiences. She emphasizes the importance of perseverance amidst challenges and the value of mentorship. Claudette discusses technological advancements in the workplace and her involvement in policy development, notably in areas like pay equity. She also describes her innovative approaches she incorporated in her finance role. The conversation touches on navigating organizational changes and the significance of communication and resilience in public service careers. Claudette offers advice for newcomers, highlighting the importance of understanding organizational culture and seeking guidance from experienced colleagues.Timestamps(00:01:03) Claudette Miller’s Career History(00:01:52) Discussion on Dealing with Policy Disappointment(00:02:14) Claudette’s Background, Education, and Transition into the OPS(00:07:10) Technological Changes in Administrative roles(00:10:56) Ontario Public Service's Adoption of New Processes/Technologies(00:12:24) Claudette's Involvement in the Pay Equity Policy(00:14:05) Navigating Changing Governments and Policies(00:15:49) Providing Mentoring and Support(00:16:07) Claudette's Project to Reduce NSF Cheques Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Allan Scott has had a diverse and extensive career in the Ontario Public Service, transitioning from a police constable to a retired public servant with over 30 years of experience. He has worked in various ministries, including roles in policy analysis, enforcement, and compliance.In this two-part episode of Path of Public Service, Allan emphasizes the importance of frontline experience in shaping policies and the challenges of remaining neutral in public service. He also highlights the skills required to succeed in the public sector and the complexities involved in implementing government policies. His insights provide valuable advice for professionals in the field, emphasizing integrity, due diligence, continuous learning, and dedication to serving the community.Through this conversation, we learn how Allan Scott's career journey encompasses the opportunities and challenges within the public service sector, offering valuable insights for aspiring professionals looking to make a difference in their communities. Timestamps(00:00:21) Introduction to Part 2 with Allan Scott(00:01:22) Mid-Career Transition to Ministry of Training(00:03:14) Random Audits and Fraud Detection(00:05:20) Transition to Superintendent of Private Career Colleges(00:06:42) Challenges in Regulating Private Career Colleges(00:08:12) Ensuring Fair Competition and Integrity(00:09:27) Overview of Secondment and Benefits(00:10:46) Transition to Service Ontario(00:12:27) Operational Challenges and Lessons Learned(00:12:59) Value of Frontline Experience(00:13:27) Example of Fraud Detection with Accessible Parking Permits(00:14:27) Approach to Investigations(00:14:40) Transition to Final Role with MMAH(00:16:00) Decision to Retire and Transition to Supply Teaching(00:18:15) Reflections on Career and Advice for Young Professionals(00:19:08) Importance of LinkedIn for Career Advancement(00:20:56) Acknowledgments and Feedback Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Allan Scott has had a diverse and extensive career in the Ontario Public Service, transitioning from a police constable to a retired public servant with over 30 years of experience. He has worked in various ministries, including roles in policy analysis, enforcement, and compliance.In this two-part episode of Path of Public Service, Allan emphasizes the importance of frontline experience in shaping policies and the challenges of remaining neutral in public service. He also highlights the skills required to succeed in the public sector and the complexities involved in implementing government policies. His insights provide valuable advice for professionals in the field, emphasizing integrity, due diligence, continuous learning, and dedication to serving the community.Through this conversation, we learn how Allan Scott's career journey encompasses the opportunities and challenges within the public service sector, offering valuable insights for aspiring professionals looking to make a difference in their communities. Timestamps(00:00:00) Early Career, Challenges, and Transitions (00:05:02) Moving to the Ministry of the Attorney General(00:06:14) Role in Policy Development and Implementation(00:07:51) Transition to the Ministry of Economic Development(00:09:17) Exploring Economic Policy and Industrial Development(00:11:04) Key Projects and Accomplishments(00:12:29) Transition to Ministry of Northern Development and Mines(00:14:08) Involvement in Resource Development and Indigenous Relations(00:15:30) Reflecting on Career Highlights and Achievements(00:16:53) Transition to Retirement and Consulting Work(00:18:16) Final Thoughts and Words of Wisdom Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.