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The Station

Author: Brie & Chandra - The Beauty Biz Agency

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The Station is the go-to podcast for salon owners and solo stylists who want to grow a stable, profitable, system-driven beauty business.

If you’re building a commission salon, running a team, working as a solo stylist, leading a spa, or trying to understand the business side of the beauty industry, this show gives you real conversations and practical strategies you can actually use. We talk about salon leadership, team culture, client retention, pricing, profit, scheduling, boundaries, service systems, stylist performance, and what it really takes to run a successful salon or beauty business in today’s industry.

Every week, we dig into the everyday challenges beauty professionals face: managing a team of stylists, navigating salon drama, improving the client experience, raising prices with confidence, creating clear systems, building six-figure careers, reducing burnout, and growing a salon that doesn’t rely on you for every single thing. If you’re tired of feeling overwhelmed, stretched thin, or stuck in survival mode, this podcast helps you build the structure, identity, and leadership skills you need to move forward.

Whether your goal is to become a six-figure stylist, grow your commission salon, step into the CEO role, or simply gain more control and clarity inside your beauty business, The Station gives you straight-up guidance, beauty-industry strategy, and a whole lot of “that’s exactly what I’ve been dealing with” moments.

New episodes drop every week.
Welcome to The Station — the podcast for salon owners, solo stylists, and beauty professionals ready to lead, grow, and build a business that actually lasts.
88 Episodes
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Most salon owners are running a business that looks successful on the outside — busy chairs, steady clients, a strong team — but behind the scenes, their paycheck tells a completely different story. If you’re constantly last on your own payroll list, taking whatever scraps are left after everyone else gets paid, or avoiding your numbers because they feel heavy, you’re not alone. Most salon owners were never taught how to build a profitable beauty business that actually pays them like the CEO.In this episode, we’re breaking down everything salon owners and solo stylists need to know about paying themselves the right way. We talk about salon finances, profit planning, commission structures, owner compensation, and the real math behind a healthy owner’s paycheck. You’ll learn what a sustainable paycheck looks like for a salon owner, how to calculate it using real profit numbers, and the systems you need in place so the business can support your income — not drain you emotionally and financially.We dig into why so many beauty business owners struggle with money, why salon profit disappears every month, and how pricing, service structure, color usage, payroll, and commission rates impact your ability to earn. You’ll hear the truth about financial habits, owner identity, and how to shift from surviving the money roller coaster to actually paying yourself consistently.If you’re a salon owner or solo stylist trying to understand your numbers, build stronger salon systems, grow profit, or finally feel financially stable, this episode gives you the clarity you’ve been missing. Because at some point, the salon has to work for you — and that starts with paying yourself like the CEO instead of the person always cleaning up the mess.Resources & Links:✨ Coaching options: www.thebeautybizagency.com📱 Follow on Instagram, Facebook, and TikTok📩 Email: admin@thebeautybizagency.com
Running a salon on “good vibes” sounds great in theory — until the day the vibe disappears and you realize there were never any real standards holding the team together. In the beauty industry, salon culture isn’t created through energy, personality, or hoping everyone gets along. Salon culture is built on consistency, accountability, and clear expectations that every stylist understands and lives out every day.In this episode, we break down the truth about salon culture: the difference between vibe-based culture and values-based culture, why “good energy” can’t replace leadership, and how unclear expectations lead to resentment, inconsistency, and breakdowns inside your salon team. If you’ve ever felt like the culture in your salon is slipping, confused, or depends too much on individual moods, this conversation will help you see exactly where the cracks are.You’ll learn how to define what your salon culture actually stands for, how to set standards your team can understand and follow, and how to enforce expectations without feeling harsh or controlling. We also dig into why salon owners struggle with enforcement, why stylists sometimes push boundaries, and how shifting your leadership style creates a stronger, more stable beauty business.We talk about accountability, professionalism, stylist performance, communication, boundaries, and what it really takes to maintain a healthy team environment in a commission salon or spa. You’ll walk away knowing how to protect the culture you want, correct the culture you have, and rebuild trust inside your salon — not through vibes, but through leadership.If you’re ready to stop chasing “good vibes” and start creating a salon culture built on values, clarity, and consistency, this episode will show you exactly where to begin and how to lead your team with confidence.✨ Resources & Links✨ Coaching options: www.thebeautybizagency.com📱 Follow on Instagram, Facebook, and TikTok📩 Email: admin@thebeautybizagency.com
One of the hardest parts of running a salon or leading a beauty business isn’t the services, the numbers, or even the systems — it’s the people. Your team, your clients, your leadership identity, and the pressure you carry as a salon owner or solo stylist can make it incredibly easy to assume the worst: that your team is ignoring you on purpose, that a stylist is resisting direction, that a client is trying to take advantage, or that no one cares about the salon as much as you do.But in the beauty industry, where communication, trust, and team culture matter more than anything, assuming the worst will drain you faster than any busy season ever could.This episode dives deep into what it looks like to lead your salon through the lens of positive intent — a mindset shift that changes the way you interpret situations, the way you hold conversations, and the way your team responds to you. Leading with positive intent doesn’t mean letting things slide or ignoring accountability. It means choosing to believe that most stylists, employees, and clients are coming from a place of good intentions, even when the execution is messy or the communication is off.We talk about how this approach lowers defensiveness, reduces conflict inside the salon, strengthens team relationships, improves stylist performance, and helps salon owners respond instead of react. You’ll hear how this shift creates a healthier salon culture, improves leadership confidence, and makes tough conversations easier to navigate — whether you’re managing a commission team, guiding a new stylist, running an associate program, or working solo and trying to improve how you communicate with clients.And the best part? When salon owners and stylists learn to lead with positive intent at work, the ripple effect shows up everywhere else — in your relationships, in your household, in the way you see challenges, and in the way you speak to yourself.If you want to grow your leadership, build a stronger salon culture, communicate with more clarity, and stop feeling like you’re constantly bracing for the worst, this episode will shift the way you lead and the way you live.Resources & Links: ✨ Coaching options: www.thebeautybizagency.com📱 Follow on Instagram, Facebook, and TikTok 📩 Email: admin@thebeautybizagency.com
Salon associate programs can completely transform a commission salon… or they can quietly drain your profit, overwhelm your lead stylists, and create confusion instead of growth. In this episode, we’re pulling back the curtain on what really makes an associate program successful — and what makes it fall apart.We talk about how to properly structure an associate program in a commission salon, what owners should look for in new hires, how to build a training system that actually prepares stylists for the floor, and the benchmarks associates should hit before graduating. We also break down the financial side: what makes an associate profitable, where salons lose money without realizing it, and how to know if your current program is supporting your bottom line or quietly hurting it.You’ll learn the red flags that signal an associate program isn’t working — unclear expectations, stylists staying in training way too long, inconsistent coaching, no timeline for development, and associates who never reach productivity. We’ll also talk about the success factors that lead to strong retention, better stylist performance, and long-term growth inside a commission salon.Whether you're thinking about starting an associate program, trying to fix one that isn’t working, or simply want more clarity on how to develop strong stylists without losing your profit, this episode gives you the real-world perspective every salon owner needs.This is the truth about associate programs — the good, the bad, and the long-term impact they have on your entire beauty business.Resources & Links: ✨ Coaching options: www.thebeautybizagency.com📱 Follow on Instagram, Facebook, and TikTok 📩 Email: admin@thebeautybizagency.com
Most salon owners and solo stylists set goals every year — more clients, higher revenue, better retention, stronger leadership, bigger months behind the chair — yet nothing really changes. And it’s not because you aren’t ambitious or motivated. It’s because goals don’t work without the internal shift, the systems, and the daily structure to support them.In this episode, we dig into why salon goals fail over and over for beauty professionals. We talk about the disconnect between the goals you set and the habits you repeat, why the right systems matter more than raw motivation, how your identity behind the chair impacts your consistency, and the real reason so many beauty pros feel stuck even when they genuinely want to grow.You’ll hear the truth about why salon owners start each year strong and fade out by spring, why solo stylists struggle with follow-through even when they want more clients or higher pricing, and the difference between setting a goal and actually becoming the person who can carry it. We’ll walk through the mindset shifts you need, the structure that supports real growth, and the changes inside your beauty business that make your goals feel possible instead of overwhelming.If you’re trying to grow your income, strengthen your salon leadership, build six-figure systems behind the chair, improve your team performance, or finally feel in control of your business instead of chasing your tail, this episode will give you clarity and direction.This is the foundation every beauty professional needs before the goals can actually work.Resources & Links: ✨ Coaching options: www.thebeautybizagency.com📱 Follow on Instagram, Facebook, and TikTok 📩 Email: admin@thebeautybizagency.com
Tired of feeling like your salon is the industry’s best-kept secret? Grab our free Power Moves: Salon Strategy Edition—a no-fluff guide packed with the mindset shifts and strategic actions every salon owner needs—and start leading like the CEO you are.The truth is, being great at what you do isn’t enough if nobody knows about it. Too many salon and spa owners rely on word-of-mouth alone and end up wondering why growth feels painfully slow. The difference between a hidden gem and the business everyone’s talking about isn’t luck—it’s strategy.In this episode, we’re breaking down how to build a reputation that spreads. You’ll learn the key moves that take you from being overlooked to unforgettable: how to leverage client experience as your strongest marketing tool, how to create systems that drive consistent referrals and reviews, and how to position your salon as the go-to authority in your community.If you’re ready to stop waiting for clients to “just find you” and instead create buzz that fills your books and grows your profit, this conversation will show you exactly how to make it happen.Resources & Links: ✨ Coaching options: www.thebeautybizagency.com📱 Follow on Instagram, Facebook, and TikTok 📩 Email: admin@thebeautybizagency.com
Want to stop having the same conversations with your team on repeat? Grab our free Power Moves: Salon Strategy Edition—a no-fluff guide packed with the mindset shifts and strategic actions every salon owner needs—and start leading like the CEO you are.Here’s the reality: you can set all the benchmarks in the world—rebooking, retail-to-service ratio, productivity percentage—but if you’re not sitting down one-on-one with your team and connecting those numbers to their personal growth, nothing changes. Most owners either avoid these meetings altogether, or they turn into quick check-ins that never move the needle.In this episode, we’re showing you how to transform one-on-ones into the most powerful growth tool in your salon. You’ll learn how to structure these conversations so they go beyond surface-level accountability, how to tie KPIs directly to career path progress, and how to use them to build trust, drive performance, and prevent turnover.If you’ve ever felt like you’re leading a team that isn’t improving no matter how many times you remind them of the “goals,” this episode will give you the missing link between tracking numbers and seeing real growth.Resources & Links: ✨ Coaching options: www.thebeautybizagency.com📱 Follow on Instagram, Facebook, and TikTok 📩 Email: admin@thebeautybizagency.com
Want to stop guessing at team growth and finally lead with confidence? Grab our free Power Moves: Salon Strategy Edition—a no-fluff guide packed with the mindset shifts and strategic actions every salon owner needs—and start leading like the CEO you are.Most salon owners think giving a raise or adjusting commission is the answer to growth—but without structure, those changes create entitlement instead of performance. The truth? If you don’t have a clear level system and benchmarks in place, your team has no roadmap to follow—and you end up carrying the weight of all the decisions yourself.In this episode, we’re unpacking exactly how to create a performance-based level system that rewards growth, not tenure. We’ll show you which KPIs actually matter—things like rebooking, retail-to-service ratio, client retention, and productivity percentage—and how to set benchmarks that keep your payroll healthy while motivating your team to climb the ladder the right way. You’ll also learn why flat commission rates hold salons back, and how sliding scale structures tied to measurable results create both fairness and profitability.If you’ve ever felt stuck between wanting to reward your team and needing to protect your profit, this conversation will give you the clarity and tools to build a system where growth is visible, measurable, and sustainable.Resources & Links: ✨ Coaching options: www.thebeautybizagency.com📱 Follow on Instagram, Facebook, and TikTok 📩 Email: admin@thebeautybizagency.com
Want to start leading with more structure today? Grab our free Power Moves: Salon Strategy Edition—a no-fluff guide packed with the mindset shifts and strategic actions every salon owner needs—and start leading like the CEO you are.Most salon owners chase the wrong numbers—busy schedules, booked-out weeks, or followers on social media—and still wonder why profit feels out of reach. The truth? Those metrics don’t pay the bills. Profit comes from tracking the benchmarks that actually matter.In this episode, we’re breaking down the key numbers that drive real growth in your salon: payroll percentage, cost per hour, rebooking rate, and retail-to-service ratio. We’ll explain what healthy benchmarks look like, why flat commission rates will always hold you back, and how to use these numbers to make smarter decisions about pricing, promotions, and team performance.If you’re tired of feeling “booked and busy” but not seeing the profit to match, this conversation will give you the clarity and structure to stop guessing, start measuring, and finally lead your salon with the confidence of a true CEO.Resources & Links: ✨ Coaching options: www.thebeautybizagency.com📱 Follow on Instagram, Facebook, and TikTok 📩 Email: admin@thebeautybizagency.com
Want to start leading with more structure today? Grab our free Power Moves: Salon Strategy Edition—a no-fluff guide packed with the mindset shifts and strategic actions every salon owner needs—and start leading like the CEO you are.Let’s be honest—most salon owners aren’t really taking days off. You might not be behind the chair, but you’re still glued to your phone, putting out fires, and running the business from your “day off.” That isn’t freedom—that’s working for free.In this episode, we’re talking about the false sense of rest owners create for themselves and how it keeps you trapped in burnout. We’ll unpack why stepping away feels impossible, the hidden cost of always being “on call,” and the leadership systems you need to build so your business can run without you.If you’ve ever said you want more freedom but can’t remember the last time you truly disconnected, this conversation will give you the clarity and structure to reclaim your time, protect your energy, and actually take the days off you’ve been promising yourself.Resources & Links: ✨ Coaching options: www.thebeautybizagency.com📱 Follow on Instagram, Facebook, and TikTok 📩 Email: admin@thebeautybizagency.com
Confused about what the PRO Act really means for salon owners and stylists? Grab our free Power Moves: Salon Strategy Edition—a no-fluff guide packed with the mindset shifts and strategic actions every salon owner needs—and start leading like the CEO you are.There’s a lot of noise out there about the PRO Act, 1099 vs W-2, and how misclassification could completely reshape the beauty industry. In this episode, we’re cutting through the confusion and breaking down exactly what the bill says, what it means for booth and suite rentals, and how commission salon owners can protect themselves.We’ll talk about why “contracts” and third-party payroll companies don’t make an illegal setup legal, how to avoid the financial and legal risks of misclassification, and what changes you need to be preparing for now. This is one of the most important conversations happening in our industry—and you need to be informed, not blindsided.Tune in to get the clarity you need, the facts (not the fear), and a roadmap to keep your business strong, compliant, and profitable no matter what happens next.Resources & Links: ✨ Coaching options: www.thebeautybizagency.com📱 Follow on Instagram, Facebook, and TikTok 📩 Email: admin@thebeautybizagency.com
Want to stop carrying your entire salon on your back? Grab our free Power Moves: Salon Strategy Edition—a no-fluff guide packed with the mindset shifts and strategic actions every salon owner needs—and start leading like the CEO you are.Here’s the truth: if every decision, every problem, and every piece of accountability runs through you, your salon will always feel heavy—and growth will always feel out of reach. In this episode, we’re diving into how to build internal leadership the right way: from identifying where pressure points are draining you, to creating team lead, educator, and department head roles that actually lighten your load instead of creating more drama.We’ll cover how to structure pay and bonuses, how to set clear expectations, and how to make leadership a visible career path for your team—so they grow, the salon grows, and you finally get to step into your true CEO role. Tune in to learn how to build a leadership structure that supports the business, protects your culture, and gives you back your time.Resources & Links: ✨ Coaching options: www.thebeautybizagency.com📱 Follow on Instagram, Facebook, and TikTok 📩 Email: admin@thebeautybizagency.com
Ready to unlock hidden profit in your salon without adding a single chair? Grab our free Power Moves: Salon Strategy Edition—a no-fluff guide packed with the mindset shifts and strategic actions every salon owner needs—and start leading like the CEO you are.Most owners think more profit means more space, more stations, or more stylists. But what if the money you’re leaving on the table is sitting right in your current square footage? In this episode, we break down The Salon Shuffle System—how to restructure shifts so two stylists can share one chair, how to maximize coverage during peak hours, and how to stop bleeding revenue from empty blocks on the schedule.This is the kind of strategy that allows you to scale smarter, build true profitability, and give your team more opportunity without burning yourself out or signing another lease. Tune in for the clarity, the structure, and the step-by-step framework to make your salon work harder for you—without spending a dime on expansion.Resources & Links: ✨ Coaching options: www.thebeautybizagency.com📱 Follow on Instagram, Facebook, and TikTok 📩 Email: admin@thebeautybizagency.com
Want to finish the year strong and roll into January with momentum instead of panic? Grab our free Power Moves: Salon Strategy Edition—a no-fluff guide packed with the mindset shifts and strategic actions every salon owner needs—and start leading like the CEO you are.Most salon owners think they don’t need to plan Q4 because “we’ll be busy anyway.” But that mindset is exactly why so many end up broke, exhausted, and starting from zero in January. In this episode, we’re breaking down how to strategically plan your busiest quarter—so the revenue you bring in actually sticks, your team doesn’t burn out, and you step into the new year ahead instead of behind.You’ll walk away with a repeatable planning framework that keeps you profitable through the holidays, prepared for the slowdown, and positioned to lead your team with clarity—not chaos.Resources & Links: ✨ Coaching options: www.thebeautybizagency.com📱 Follow on Instagram, Facebook, and TikTok 📩 Email: admin@thebeautybizagency.com
Want to start leading with more structure today? Grab our free Power Moves: Salon Strategy Edition—a no-fluff guide packed with the mindset shifts and strategic actions every salon owner needs—and start leading like the CEO you are.If you’re tired of training rockstars just to watch them walk at the 12–18 month mark, this episode is your wake‑up call. We break down exactly how a real one‑year evaluation—done with structure, prep, and actual coaching—stops the drift, builds buy‑in, and turns “Are they leaving?” into “How do we grow them next?” You’ll walk away with a simple, repeatable rhythm (reflection prompts, trend-focused metrics, and a 30‑day follow‑up) so you can lead with clarity, keep the right people longer, and finally run a salon that doesn’t rebuild itself every year.Resources & Links: ✨ Coaching options: www.thebeautybizagency.com  📱 Follow on Instagram, Facebook, and TikTok 📩 Email: admin@thebeautybizagency.comProduced by NOVA
Want to start leading with more structure today? Grab our free Power Moves: Salon Strategy Edition—a no-fluff guide packed with the mindset shifts and strategic actions every salon owner needs—and start leading like the CEO you are.If your salon feels like it’s running you into the ground, this episode is your reminder that it’s not over—and you’re not alone. We’re sitting down with Lori, a commission salon owner who’s faced it all: losing half her team, toxic hires, financial strain, and the kind of burnout that makes you wonder if it’s worth it. Instead of walking away, she rebuilt from the ground up—with systems, boundaries, and a team that actually aligns with her vision.You’ll hear how she shifted from carrying all the weight herself to leading with clarity, confidence, and peace—and why the right coaching and community can completely change your trajectory. If you’re tired of surviving and ready to lead a salon that supports your life instead of draining it, this is the hope-filled, no-BS conversation you need.Resources & Links: ✨ Coaching options: www.thebeautybizagency.com  📱 Follow on Instagram, Facebook, and TikTok 📩 Email: admin@thebeautybizagency.comProduced by NOVA
Want to start leading with more structure today? Grab our free Power Moves: Salon Strategy Edition—a no-fluff guide packed with the mindset shifts and strategic actions every salon owner needs—and start leading like the CEO you are.If your salon feels stuck in a client drought, stop blaming your marketing and start looking deeper. This episode unpacks the real reasons your books are empty—like broken guest experiences, skill gaps, and leadership mindset—so you can finally fix what’s actually holding you back. Tune in for the clarity (and the structure) you need to ditch the chaos, lead with confidence, and turn those one-time visitors into loyal, raving fans.Resources & Links: ✨ Coaching options: www.thebeautybizagency.com  📱 Follow on Instagram, Facebook, and TikTok 📩 Email: admin@thebeautybizagency.comProduced by NOVA
Want to start leading with more structure today? Grab our free Power Moves: Salon Strategy Edition—a no-fluff guide packed with the mindset shifts and strategic actions every salon owner needs—and start leading like the CEO you are.If you’re exhausted from carrying your whole salon on your back, this is your wake-up call: you can’t grow if you’re stuck doing it all. Today, we’re joined by Diane—an incredible salon manager with 30+ years in the industry—who’s pulling back the curtain on what it really looks like to lead behind the scenes. Tune in for a bold, honest look at what makes a manager indispensable, the difference between chaos and control, and the leadership structure you need to reclaim clarity, peace, and actual freedom in your business.Resources & Links: ✨ Coaching options: www.thebeautybizagency.com  📱 Follow on Instagram, Facebook, and TikTok 📩 Email: admin@thebeautybizagency.comProduced by NOVA
Want to start leading with more structure today? Grab our free Power Moves: Salon Strategy Edition—a no-fluff guide packed with the mindset shifts and strategic actions every salon owner needs—and start leading like the CEO you are.If you’re constantly revamping your service menu, rewriting policies, or launching promos that fizzle after two weeks, this one’s for you. In this episode, Brie and Chandra tackle the sneaky habit of overhauling everything the second it gets uncomfortable. You’ll learn how to stop reacting, start reinforcing, and finally build a salon that feels stable, scalable, and strong as hell. Because the real fix isn’t a new idea—it’s leading the one you’ve already got.Resources & Links: ✨ Coaching options: www.thebeautybizagency.com  📱 Follow on Instagram, Facebook, and TikTok 📩 Email: admin@thebeautybizagency.comProduced by NOVA
Want to start leading with more structure today? Grab our free Power Moves: Salon Strategy Edition—a no-fluff guide packed with the mindset shifts and strategic actions every salon owner needs—and start leading like the CEO you are.Burnt out by the chaos and feeling like your once-beloved salon industry is falling apart? You’re not crazy—the old loyalty, training, and standards have been gutted, and “freedom” has become code for a free-for-all that’s draining your energy and your bottom line. In this episode, we rip the lid off booth rental myths, call out brands and influencers selling the industry out, and show you exactly how to rebuild real structure and reclaim your role as a leader—so you get your sanity, your standards, and your respect back. Tune in if you’re ready to run a salon that works for you, not the other way around.Resources & Links: ✨ Coaching options: www.thebeautybizagency.com  📱 Follow on Instagram, Facebook, and TikTok 📩 Email: admin@thebeautybizagency.comProduced by NOVA
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