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The Tech Talks Daily Podcast

Author: Neil C. Hughes

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Fed up with tech hype and buzzwords? Looking for a tech podcast where you can learn and be inspired by real-world examples of how technology is transforming businesses and reshaping industries?

Keep informed of the latest business and tech trends by listening to stories of other people in your field and how they are overcoming challenges with emerging technologies. Learn from the guest's actionable tips, and lessons learned to obtain greater clarity and how you can leverage technology.

In this daily tech podcast, Neil interviews tech leaders, CEOs, entrepreneurs, futurists, technologists, thought leaders, celebrities. I have also teamed up with Citrix and its Citrix Ready partners to reveal how they are solving problems together while building the future of work.

We discuss how tech trends such as AI, machine learning, 5G, IoT, AR, VR blockchain, crypto, and digital transformation strategies are already reshaping our world.

Guests from every industry educate listeners through sharing their road to success, startup stories, and how technology transformed their business and life. Join me for a daily dose of optimism and motivation as I prove that technology really does work best when it brings people together.
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Sonny Patel is the 25-year-old CEO and founder of Insurmi, a conversational-AI powered customer engagement platform for insurance carriers. But it's the human story behind the company that both resonated and inspired me. While working as a sales director and financial advisor at a local life insurance company, Sonny realized the process of buying and selling insurance was unnecessarily cumbersome and outdated. He went to work to develop a solution that would simplify and take the guesswork out of the insurance buying process. Today, Insurmi is being used by a number of top-tier global insurance carriers, including several from the Fortune 500, to not only easily generate new business online but also streamline customer claims and deliver excellent customer service through conversational AI. In September, he secured $1M to grow his team at Insurmi's headquarters in Phoenix, Arizona. In today's episode, Sonny shares his journey and what he believes it takes to disrupt a legacy industry. We also discuss the challenges he's faced as a 25-year-old in a relatively "grown-up" sector. Finally, we talk about why he believes AI is the future of insurance, and how other industries can leverage it for sales, customer engagement, and save costs.
Art+Logic's Bob Bajoras has noticed something interesting often happens when clients first lay out a problem they hope the software team can solve: "They'll present the problem in the form of the solution," he notes. "We then get to ask, 'Why do you want to do that? What's the problem you want to solve?' What they're suggesting will work, but with our understanding of what can be done with software, we often realize we could do more than just that. This leads us to a solution that does more than expected." The recent news that Amazon, Apple, and Google are working together to create a new standard for smart home communication is a rare display of unity amongst the giants of our interconnected worlds. But will their work be successful? Is this the right time for this? Why now? These are just a few topics that we discuss on today's podcast. Bob Bajoras, President of Art+Logic, an innovative software development firm for over 25 years, who have worked with Google and Apple in the past, has some thoughts on the plans. Because none of these companies have dominated the smart home field yet, Bajoras sees this plan as a truce more than a standard. Bajoras' and Art+Logic's extensive experience in designing for all things IoT make them thought leaders on this subject. Art+Logic is a software development firm that designs, develops, and delivers high-level tech solutions for their clients. The company specializes in mobile apps, web software, desktop software, IoT, and has recently branched into product development where they are putting their software expertise to use contributing to the evolution of new hardware. Since 1991, Art+Logic has built a strong reputation solving tough technical problems that other firms couldn't, relying exclusively on their talented team of dispersed North American engineers, designers, and developers to get the job done. They pioneered remote work, allowing them to bring on the best talent possible regardless of their location. Their design team is on the cutting edge of human-centered computing, focusing on building beautiful user interfaces and seamless experiences. The Art+Logic development team ensures that their clients benefit from the most effective, efficient, and reliable technologies for their projects.
Datto offers business continuity and disaster recovery, networking, business management, and file backup and sync solutions, and has created a one-of-a-kind ecosystem of partners that provide Datto solutions to businesses across the globe. In Datto's Global State of the Channel Ransomware Report, it revealed that SMEs may be continuing to take the ransomware bait, but MSPs are now enabling two-factor authentication to double down on ransomware preparation against their list of future ransomware attack targets: IoT devices (64%) and social media accounts (63%). The average ransom requested by hackers in 2019 has increased too, costing $5,900 (£4,800) now compared to $4,300 (£3,500) in 2018. That's a 37% increase, and despite this increase, 24% of MSPs reported clients having paid the ransom to recover their data. But outsourcing IT services reduces the ransomware threat. Ryan Weeks, CISO, Datto join me on this daily tech podcast to talk about the findings in the report and explore the Ransomware threat landscape. As Chief Information Security Officer (CISO), Ryan is responsible for directing and managing Datto's Information Security program. Ryan spent 11 years securing enterprise applications, systems and sensitive customer financial data at FactSet Research Systems, where he orchestrated all facets of the global information security program. Ryan holds a B.S. in Computer Information Systems from Ithaca College, a M.S. in Information Assurance from Northeastern University and has industry security certifications including the Certified Information Systems Security Professional (CISSP) and the Certified Information Security Manager (CISM).  
Shreesha Ramdas is an entrepreneurial executive with a track record of launching and growing products in competitive markets. He also has General management experience in product development, Growth Hacking, and go-to-market strategy & execution. Shreesha is the CEO of Strikedeck, a leader in Customer Success Automation. Strikedeck is a Customer Success Platform that helps businesses deliver outstanding customer experiences while maximizing the value of their customer relationships. Founded by industry veterans with a proven track record in marketing automation, Strikedeck has enabled innovative customer-focused companies to optimize the deployment of precious resources to reduce churn, grow revenue, and maximize customer lifetime value. However, Strikedeck was acquired by Medallia in 2019. Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Together, Medallia and Strikedeck, uniquely, will promote seamless, 360-degree views on customer account health, including information on renewals, product adoption and usage, subscriptions, billing, and more. The combination will also provide clients intelligence on where to focus and how to improve the B2B customer journey and the ability to manage the entire lifecycle of business customers. Both companies use deep artificial intelligence, machine learning and predictive analytics to understand the risks and opportunities for every customer and to uncover issues and obstacles in the overall customer journey. But I wanted to learn more about how the Strikedeck and Medallia partnership is designed to round out B2B and B2C offerings in CS and CX. But also what it means for businesses. Shreesha joins me on Tech Talks Daily to share his story, the future of CS and CX, and his predictions for 2020.
Coveo uses AI and intelligent search and recommendation technologies to personalize millions of digital experiences for customers, partners, dealers, and employees. However, Coveo for Commerce is transforming the way businesses sell online and its AI-powered solution is helping to deliver relevant buying experiences that is driving business growth. But I wanted to find out more about this experience intelligence platform. Coveo for Commerce is enhancing product and content discoverability, detects buyer intent, and automatically merchandizes personalized product recommendations that make business sense. “The experience economy is built on data and AI. Tech-first companies have trained people to expect personalized, relevant, and unified experiences. With Coveo, every business can be an intelligent experience leader.” Coveo Chairman and CEO Louis Tetu. However, personalization alone is not enough; businesses also want to increase the profitability of their customer lifetime journeys. In today's episode, I explore how this experience intelligence platform stitches together content and data, learning from every interaction, to tailor every experience using AI. I learn how Coveo for Commerce connects and unifies product catalogs and product-related content to provide shoppers with comprehensive, relevant information in their shopping experience. We also discuss how structured product catalog data can blend with unstructured content. Mark Floisand is Chief Marketing Officer at Coveo joins me on Tech Talks Daily to talk about all this and more. He has over 20 years of marketing, sales and general management experience in the technology industry, spanning blue chip and start-up companies across three continents, including Apple, Adobe, BusinessObjects, SAP, Total Defense, Untangle and WeVideo. Mark was most recently with Sitecore, a Coveo technology partner, where he led product marketing. Mark holds a Bachelor of Commerce degree from the University of the Witwatersrand, South Africa; and an MBA from the University of Durham in the UK.
Last week 175,000 people from165 countries make their annual trip to the Consumer Electronics Show (CES). Over 4,500 global companies and tech startups showcased new and innovative tech. The media desperately searched for the best ideas hidden inside 2.9 million net square feet of exhibition space. After following the news online, I was a little disheartened around new tech that didn't seem to solve any real problems. Samsung's Ballie is a tennis ball-like robot that beeps and rolls around following its owner and captures special moments. But this seemed at odds with our new privacy-aware state, With the increasing awareness around climate change, I found myself wondering if Charmin's Bluetooth-controlled robot bear that brings its owner a spare toilet roll is the best use of our resources? But rather than turn into just another bitter tech columnist, I went in search of a more positive and optimistic view. Over at Finn Partners, they have a talented mix of researchers, strategists, designers, technologists, content specialists, and campaigners. With over 800 people across three continents, I knew they would have someone that attends CES every year that could talk about the trends they have seen over the years and what stood out at this year's event. Barry Reicherter is a senior partner at Finn Partners and has a passion for Digital Insights and Ideas. The Digital transformation and innovation leader joins me on Tech Talks Daily to discuss what he saw at CES. We also discuss the conversations he was monitoring online and those he heard on the show floor. With more than 20 years of experience in digital marketing, Barry leads Finn Partners' Insights team focusing on online and social media research, analytics, planning, and measurement for clients operating in consumer, healthcare, education, government, public affairs, travel, and technology sectors. Holding positions at AOL, Porter Novelli, Active.com, Sage Software, Widmeyer Communications and Finn Partners, Barry's body of work has been focused in the digital strategy and measurement for clients such as Hyundai, CapitalOne, American Express, Amalgamated Bank of Chicago, American Express, Blue Cross Blue Shield, Steelcase, Rosetta Stone, HP, Nestlé, Pfizer, Chase, Pearson, the U.S. Internal Revenue Service, and Reed-Elsevier. Barry is also a frequent speaker-panelist at industry conferences. Recently Barry joined the faculty of the Kogod School of Business at American University as an adjunct professor of digital branding for the M.B.A. program.
Software Design Solutions provides embedded system software development, desktop application development, and software process improvement consulting. The company prides itself on decades of expertise to learn new best practices in agile embedded software development. Ed Kuzemchak is an expert on the Internet of Things and the founder of Software Design Solutions. As an embedded software thought leader, I invited Ed back onto this tech podcast to shares his experience around the challenges and pitfalls of designing intelligence into objects. As an embedded software thought leader, Ed Kuzemchak is well-versed in the challenges and pitfalls of designing intelligence into objects. His experience across multiple industries has afforded him unique insights that he can share with companies looking to create, update, or improve their own IoT technologies. While CES focuses on the shiny new tech solutions and buzzwords, I wanted to look under the hood of these emerging technologies. Ed explores the real challenges and opportunities that surround the internet of things (IoT) In today's conversation, we talk about the convergence of low-cost networking (NBIoT/Cat-M1) and how power-efficient highly capable edge nodes are changing the IoT landscape. We also explore the unique challenges of IoT in industrial control settings (harsh environments, legacy equipment, IT vs. OT, security). As we look beyond the smoke and mirrors of the tech hype, we look beyond the impacts of 5G and talk about the role of Fog computing in a world where edge nodes are becoming more and more capable. We also dare to ask, do you need Machine Learning for your IoT application? Or is good old fashioned heuristics what you really need?  
According to Statista, live music industry revenue in the United States is on track to reach 11.99 billion USD in 2021 (up from 9.28 billion USD in 2015). But what setbacks could stall this foreseen growth? One of the greatest challenges plaguing the live music industry is a lack of robust data, a problem that live music data company Viberate is perfectly positioned to solve. On the Viberate platform, entities are organized by event, festival, artist, venue, genre, subgenre, city, and country. Entities are crowdsourced with the help of over 20 thousand contributors, and each and every entry is then curated by a team of 70 full-time database curators. Viberate also taps into the API's of major ticket vendors, which provide tens of thousands of events daily (contributors can add events manually as well). Artist profiles are also rich with content and always up-to-date, since Viberate sources the content from entities' official sources and enrich the content with metadata. To date, the Viberate database includes 1/2 million artists, 1/2 million events, 150,000 venues, 5,000 festivals. But it's the success that it is delivering to artists that is the most impressive part of this startup story. But it's the success that it is delivering to artists that is the most impressive part of this startup story. Viberate Co-Founder and COO Vasja Veber joins me on the podcast to discuss how Viberate is solving a major pain point in the live music industry. Vasja tells me how "You can't develop anything using the current data in the live music business. It's just too unstructured. It's also hard to keep the information updated. Standardization is our only way forward." Viberate aims to standardize and map the entire global ecosystem for live music, becoming something akin to IMDb, a single, verified, and artist-approved source for music information. To accomplish this, the Ljubljana-based startup uses a carefully calibrated mix of crowdsourcing and curation, and blockchain, incentivizing contributors and supporting artist control of assets and information. "Blockchain has become the long-overdue catalyst for the music industry to update its policy and business models toward music-makers and to provide quick and seamless experiences for anyone involved in creating or interacting with music," notes Viberate advisor, blockchain advocate, and musical innovator Imogen Heap. "Anything that involves music-makers being independent and having space where they can reach out to anybody who wants to make business directly with them is a really positive thing." Vasja Veber explains how he and his team are doing for music what IMDb does for the movies.  
It seems that almost every website now has a chatbot. Some are quite good, but many create more frustrations than they solve. Meanwhile it has been reported that we all spend 43 days of our lives waiting on hold. I wanted to get a company that stands out from the crowd in this area, and it didn't take long for me to find the perfect guest. Ada, the market leader for Automated Customer Experience (ACX), is disrupting the customer service sector with a fundamentally new approach that brings an automation first strategy to drive cost savings and improved CSAT. Ada replicates manual behavior with machine learning freeing up expensive agents to pursue more meaningful, urgent tasks on behalf of customers. With Ada's transformative approach to customer service, businesses are evolving their customer service departments from cost centers into profit centers. Air Asia is an excellent example of the power of Ada's automation first strategy. They fly 100 million passengers per year and used to struggle with customer support wait times of more than one hour. Within 30 days of launching Ada, the wait time for customers is now less than one minute. AirAsia is now generating millions in annual revenues because they've automated meal plan purchases, ticket changes, and more. In 2019, Ada was also included in Gartner's Competitive Landscape: Virtual Assistant Platforms, Worldwide and recognized as one of the leading vendors leveraging linguistics, machine learning, and knowledge programming to create conversational user experiences. I invited Ruth Zive, Ada's head of Marketing, on to this daily tech podcast to learn more about how Ada is transforming how people work and how businesses design their customer service organizations.        
Eric Navarrette, Chief Marketing Officer ARwall, joins me on the podcast to reveals how their augmented reality technology is fixing issues for entertainment studios that utilize a Hollywood staple: the green screen. ARwall is an AR technology company that has created the first AR display that requires no headset, no goggles, no smart device. Its spatial imaging technology is four times faster than anything equivalent on the market. The green screen replacement has already been used for projects by studios like Netflix, Syfy, and HBO, and made an appearance on the HBO series Watchmen red carpet. But problems does this tech really solve? Post-production can be time-consuming and expensive, often pushing film and television projects past deadlines and budgets. After spending over two decades founding startups and leading in the advertising space, ARwall Founder and CEO Rene Amador developed a breakthrough solution: digital backdrops that display realistic, VFX-heavy sets in real-time, with no "fix it in post" required. The invention spectacularly replaces the green screen. The 'ARwall' significantly reduces editing costs and cuts down on filming time for production teams. With VFX that studios would have needed to add in post-production already present on-set, ARwall shortens project pipelines and budgets, helping film and TV projects stay on-pace with today's heightened viewing cycle. ARwall is also helping solve problems for businesses in post-production with real-time technology, staying innovative in a fast-paced industry. Eric returns from CES after winning an award for 'Best AR Experience for ARwall' and reveals how they are using AR to transform an entire industry.    
Learn How Trintech is Making Accounting Faster, More Efficient and Human. Trintech Inc., a pioneer of Financial Corporate Performance Management (FCPM) software, combines unmatched technical and financial expertise to create innovative, cloud-based software solutions that deliver world-class financial operations and insights. In today's episode, Derick Schaefer, the Chief Technology Officer (CTO) of Trintech joins me to talk about Trintech's mission to take the drudgery out of accounting, making it faster, more efficient and more human. We also talk about why the best kind of innovation comes from customers. I learn more about his passion for causes outside of tech, including local theater and water conservation. He breeds cattle at his ranch in Texas too. As Chief Technology Officer (CTO) of Trintech, he is responsible for leading its software engineering, cloud operations, information technology, and information security functions. Schaefer has spent over 25 years in a variety of software leadership roles, including the last ten years running large scale SaaS and PaaS operations. Before joining Trintech, Schaefer led engineering, information security, and compliance for Silicon-Valley based Digital Insight (an NCR Company) who provided online banking and mobile solutions for community financial institutions. Schaefer also received his Bachelor's degree in Liberal Arts from the University of Texas at Austin and his MBA from The University of Miami.
On today's podcast, I want to spend some time thinking about the individuals who must "be present" every day to do their jobs as these are the unsung heroes that make up the majority of the global workforce. However, they are not as frequently considered in discussions about work-life balance, career growth, employee experience, and creative benefits. A new book is daring to challenge yesterday's mindset while strategically looking at the future of work. It reveals eye-opening insights on the positive outcomes for employers who invest in their workers' experience. "Being Present" challenges readers to consider the differences in the employee experience between laptop-toting office workers and the frontline workforce, with the goal of inspiring leaders to strategically and creatively build frontline workplace capability, development, productivity, flexibility, empowerment, and trust. Written by some of today's most respected leaders and practitioners in human resources, workplace technology, and the future of work, the authors share new ways to create and build frontline workplace capability, productivity, performance, empowerment, and trust. Joyce Maroney joins me today to discuss these topics and much more. Joyce Maroney is the executive director of the Workforce Institute at Kronos Incorporated. She founded the Workforce Institute in 2007 to provide a platform and forum to research and discuss workplace issues relevant to leaders of both salaried and hourly teams. Workforce Institute content, including research, opinion pieces, and podcasts, can be found at www.workforceinstitute.org. Before joining Kronos in 2006, Joyce served as vice president of services, products, and recruitment outsourcing at BrassRing and held management positions in marketing, sales, and operations for companies such as Lotus/IBM, Software AG, and Wang Laboratories.  
Jason Davis is co-founder and CEO of Simon Data. Simon Data is a customer data platform (CDP) that provides enterprise marketers at brands including Blue Apron, Venmo, Equinox, and Peloton with live and personalized data to monitor purchasing trends and predict customer behavior. These transformative brands are part of the fuel behind Simon's success recently marked with a fast follow $25M Series C funding round. On today's podcast, Jason discusses the state of the CX today – where it fails us, how CDPs are delivering on the promise of Big Data and Business Intelligence solutions. “Over the last year or so, we have seen an uptick in older companies positioning themselves as CDPs to try to take advantage of the buzz around the category, without offering the capabilities of a true CDP. As the market matures, these follower companies have struggled to keep up - recent acquisition news around Acquia/AgilOne and Amperity/Custora is evidence of this. However, these acquisitions do highlight the increasingly critical role customer data plays in driving marketing strategy, as well as the importance of having a competitive product in this new category." – Josh Neckes, President/Cofounder, Simon Data After the recent Acquia / AgileOne acquisition news. Jason also shares his perspective on what this means for the industry and why we can expect to see more M&As in 2020. I also learn how Simon Data his helping brands across industries achieve a unified customer view. On the subject of customer data privacy, we also discuss if CDPs will get to a place where we're not just okay for data to be shared.
Since 2005, the mobile-enabled workforce has grown 11 times faster than the total workforce, with more than 92 million mobile-enabled workers now in the U.S. alone and a growing number of companies allowing use of personal devices to make balancing the demands of work and personal life easier. Motus recently announced the launch of a first-of-its-kind solution that makes it possible for companies to easily and accurately reimburse employees for the business use of their personal mobile devices. As the world’s foremost experts on reimbursement, Motus developed the Fixed and Variable Rate (FAVR) reimbursement methodology. After the IRS recognized FAVR as a tax-free reimbursement option in 1992, Motus used it to transform how companies reimburse employees for personal vehicle use. With this new solution, Motus applies the same FAVR code to mobile devices for the first time, allowing companies to fairly, accurately and compliantly reimburse employees for this rapidly growing mixed-use asset class. As recent trends in employment law now require employers to recognize even small tasks performed by employees on their personal devices as work, fair and defensible reimbursement is more important than ever. Organizations often face legal action over inaccurate expense reimbursement – and lawsuits have begun to include disputes over accurate mobile device reimbursement. Motus CEO Craig Powell joins me on this daily tech podcast to discuss the announcement in further detail, including why he believes this is a huge stepping stone in helping to accommodate the needs of the future workforce. Craig also discusses how the company’s recent acquisition of Wireless Analytics made this possible and shares the strategic vision Motus has for the future of reimbursement for mobile-enabled workforces. Craig is the visionary of Motus with experience leading companies to achieving market leadership within their industries. As President and CEO, he is responsible for the vision, strategic direction, cultivation of key relationships and tone of the winning culture at Motus.
Did you know that every website has 15 seconds to keep the attention of its audience? As humans, our attention span is now less than that of goldfish at 8 seconds and your visitors will form an opinion about your site in 5 seconds. Finally, if your website fails to load within 3 seconds, users will leave and never return again? What’s even more eye-opening is how much seemingly minute increments of additional load time actually impact the outcome. A mere 100s of difference can cause conversion rate to drop by 2.4%. A page loading 1 second slower can see their conversion rates plummet 21.8%, and a page loading 2 seconds slower could find 36.5% of their conversions lost. If you want users to stay on your page, then statistics hurt even more – with a 2-second delay causing a 62.1% average increase in bounce rate. Meanwhile, many retailers are filling their websites with trackers that are increasing load times and creating negative experiences for their visitors. These are a few areas that I wanted to explore on this daily tech podcast. Today I have invited Jeremy Tillman back onto the podcast from Ad Tracker experts Ghostery who recently released their 2019 Retail Tracker Tax Report. Ghostery revealed insights to analyze the specific tracker stack of 12 retailers’ websites to expose the hidden cost of certain trackers. Ghostery found that many retail websites in this study suffered from frivolous trackers that were found to negatively impact customer experiences. Some of the worst-performing websites belonged to Everlane, Footlocker and Urban Outfitters, which all had the biggest discrepancies between default load time (load time with all trackers in place) and load time with trackers blocked – with a difference between load times of 6 seconds, 5 seconds and 5 seconds, respectively. Although these three retailers did not have relatively high numbers of trackers on their websites among those analyzed, the trackers they did have were attacking performance. Jeremy reveals other findings from the report and much more.  
The US healthcare system is one that I don't fully understand. But I have a few friends who have received a few big bills at the end of treatment, so I wanted to learn more about it. Technology is revolutionizing the healthcare industry with continuous advancements and procedures in the operating room. But, I also wanted to explore how it's influencing payments in healthcare. Health Payment Systems (HPS) is a Milwaukee-based company that has plans for a major expansion in 2020. The company enhances the healthcare billing experience for consumers, employers, and providers. Terry Rowinski joins me today to talk about emerging healthcare technology. He provides insights on how emerging healthcare technology trends can enhance the patient experience through improved payment processes. We also discuss the basics of stop-loss insurance, when to encourage clients to use level funding, and reducing costs with self-funded plans. But I also use the time t learn more about the tech startup scene in Milwaukee. Afterall Sharing is caring! While Terry has spent the last five years in the healthcare and patient billing industries, his senior leadership has made a positive mark in logistics, E-commerce, and online retail, including guiding retail giant Kohl's Department Stores Inc.'s online merchandising launch as VP and GMM of E-commerce. Terry's commitment to thriving work environments and amazing customer relationships has made him a highly sought-after motivational and keynote speaker for groups and events ranging from 5-5000.
The first generation of social media apps encouraged us all to take our friends, put them online, and communicate with them online. What would happen if we used technology to do the opposite and bring people together? When I learned that anew social networking platform called Pod wants to help users make connections the old-fashioned way by leaving our homes and meeting in person for a face to face conversation, I felt compelled to find out more. I quickly learned that Pod has already gained over 5 million users on its web platform and also recently launched a free app for iOS & Android. I invited Dr. Jo Webber, serial software entrepreneur, and the founder and CEO of Pod onto this daily tech podcast, to learn more about the social networking platform that puts people on the map. We discuss how technology is creating loneliness among millennials and why meeting face to face is key to business networking. I also learn more about exactly what Pod is and how the platform helps users make friends easily in real life. Jo has a wealth of executive and software product experience, having served as the chief executive officer for multiple private and public software companies in the fintech, cybersecurity, and scientific software markets. Jo is also the Chairman of the Board for the Los Angeles - based Saas company Edlio and also serves on a non-profit board. Before Pod, Jo founded the youth digital payment B-C startup, Oink. Forbes featured Oink as the Paypal for Kids in 2012, and the Oink app won the SIIA Codie Award for the Best Commerce Solution in 2015. Jo was also the recipient of the Woman of the Year in Technology award in 2014 from the International Business Awards group. She graduated from Nottingham Trent University with a BS in Chemistry and a Ph.D. in Quantum Physics.    
In 2015, Mario Ciabarra founded Quantum Metric to help enterprises understand where they can improve their digital customer experience. Previously founding and exiting an APM startup that solved where enterprise applications can be improved, Mario saw the natural next step was to solve where the entire digital journey could be improved too. Here in 2020, Quantum Metric's Digital Intelligence Platform gives cross-functional teams real-time, out-of-the-box insights to easily and proactively identify, prioritize and act to help their clients maximize the business impact of their web and native apps. I wanted to learn more about how the platform's intelligent analysis enables modern enterprises to deliver exceptional online experiences quickly. Mario joins me on the podcast to talk about how businesses can make the most of customer data to tell the story of digital consumer experience for companies. Mario shares his passion for understanding what's causing customers the most amount of frustration that has the most significant impact on the business, and getting executives to put themselves in the customer's shoes – basically feeling their pain – and matching that to business impact. For example, if a website has an issue with its search feature that affects 2 million customers vs. an issue with it's Check Out/Shopping Cart page that's affecting 500 customers and actively costing a brand money, the latter should be prioritized. It's a game of working smarter, not harder and using time effectively. Join Mario Ciabarra and me as we discuss how businesses can overcome large-scale technology challenges to thrive and survive in the experience economy.
Conversations around data and privacy are already dominating conversations in 2020. We have already discussed the impacts of the California Consumer Privacy Act CCPA and GGDPR on yesterday's episode, and today I want to explore how businesses should prioritize data risks to their business. I chat with Roger Hales, who has become the CISO-in Residence at YL Ventures. The former Chief Information Security Officer of Informatica - a $1+ billion annual revenue software development company talks about the role of the CISO and how he has seen the role evolve. YL Ventures funds and supports brilliant Israeli tech entrepreneurs from seed to lead. Based in Silicon Valley and Tel Aviv, YL Ventures manages $260 million focused on deep-technology sectors and specializes in cybersecurity. YL Ventures accelerates the evolution of portfolio companies via strategic advice and U.S.-based operational execution, leveraging a powerful network of Chief Information Security Officers and global industry leaders. The firm's track record includes successful, high-profile portfolio company acquisitions by major corporations, including Palo Alto Networks, Microsoft, CA, and Proofpoint. Roger Hale is YL Ventures' CISO-in-Residence. In this role, he imparts his 30 years of industry experience towards the firm's due diligence process by vetting candidates and concepts in the pipeline and its value-add services to its portfolio companies. Roger proactively supports the ideation processes of up and coming entrepreneurs, advises them on the industry's greenfield opportunities, and helps YL Venture portfolio companies remove communication roadblocks with customers, refine their positioning, and validate their go-to-market strategies. Previously, Roger directed and managed the global information security, risk, and compliance of some of hi-tech's most notable players. Most recently, this included his position as VP and CISO at Informatica. Prior to this, he served as CISO at Inkling Systems, Senior Director of Security Architecture and Engineering at Symantec, and the first ISO at Brocade Communications. Roger's legacy in technology and information security extends across multiple verticals, including financial services, healthcare, eCommerce, biotech, and education. He has a proven track record of delivering effective strategies that align information lifecycle management with specialized business objectives, information assurance, and risk management.        
Exploring the California Consumer Privacy Act (CCPA) With Vanessa Wu, Rippling's General Counsel The Global Data Protection Regulation (GDPR) caused significant confusion and forced companies to clean up their act online when it was introduced in Europe last year. Now, a new set of regulations, the California Consumer Privacy Act (CCPA), is about to go live in 2020 and is giving businesses something else to worry about. As we continue to redefine the entire landscape of how online user data is to be handled, I explore the impacts of the California Consumer Privacy Act (CCPA) With Vanessa Wu, Rippling's General Counsel. I also learn how Rippling is the first way for businesses to manage their HR & IT — from payroll and benefits to employee computers and apps — all in one, modern system. In 90-seconds, a company can onboard a new employee and set up their payroll, health insurance, work computer, and third-party apps like Gmail, Microsoft Office, and Slack. It's the only platform that unifies every employee system and automates the administrative work behind each. Vanessa Wu currently serves as the General Counsel and Corporate Secretary of Rippling, the first employee data system of record across all of a company's HR and IT systems. In this role, she oversees all legal and compliance issues, including corporate governance, product counseling, and regulatory compliance, and influences emerging privacy legal frameworks and data protection strategy. Prior to Rippling, Vanessa was the General Counsel at LiveRamp, Inc. (NYSE:RAMP), a global leader in identity resolution and data marketplace services for the advertising and marketing ecosystem. Vanessa also previously worked in private practice at the international law firm Latham & Watkins LLP, where she advised technology companies on high-stakes litigation, merger control, and regulatory proceeds involving the intersection of antitrust, data protection, and privacy. Vanessa graduated, cum laude, from Princeton University, and from the UCLA School of Law, where she was order of the Coif. Vanessa is also a Certified Information Privacy Professional (CIPP/US) and serves on the advisory board of the International Association of Privacy Professionals (IAPP).
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Comments (3)

Neil Parker

I enjoy listening to Tech Blog Writer while washing dishes or cooking.

Aug 3rd
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Neil Parker

Fascinating concept & episode. Thoroughly enjoyed it, thanks!

Jun 18th
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