Are businesses overestimating the ROI of AI while underestimating the power of strategic outsourcing? With AI adoption costs soaring to $5 billion globally, companies are grappling with rising budgets and uncertain returns. High-profile cuts at organizations like Intel illustrate the mounting pressures to fund AI initiatives. Meanwhile, a significant shift in business priorities is underway, as "growth at all costs" gives way to a sharper focus on profitability and sustainability.

In this episode, I’m joined by Craig Crisler, CEO of SupportNinja, to explore how outsourcing is evolving from a cost-cutting fallback to a cornerstone strategy for achieving growth in challenging economic times. Craig shares insights into how sustained interest rates, reduced venture capital funding, and slowing growth rates are reshaping talent strategies. He breaks down myths and misconceptions about outsourcing and reveals why it should no longer be viewed as a reactive measure but as a proactive tool for scalability and resilience.

Craig also delves into his leadership philosophy, one that champions empathy-informed decision-making and "value-centric relationships" in the workplace. Drawing from 20+ years in operational excellence, Craig highlights how modern outsourcing partnerships can unlock long-term success for businesses navigating the complexities of today’s economy.

Are businesses ready to embrace outsourcing as a strategic ally in scaling for the future? And how can leaders balance efficiency with meaningful investment in relationships and talent? Join us for this timely conversation, and don’t forget to share your thoughts after the episode!