The Tech Talks Daily Podcast

What role does observability play in transforming IT operations? In this episode, I explore this critical question with Gab Menachem, Vice President of Product, IT Operations Management at ServiceNow. With more than two decades of experience in technology innovation and leadership, Gab brings unique insights into how organizations can rethink their IT strategies to tackle modern challenges. Our conversation begins with clearing up common misconceptions about observability—it's not just about monitoring or accumulating tools, but about understanding the "why" behind IT issues. Gab explains why integrating AI and automation into observability strategies is essential for reducing alert fatigue and improving decision-making. He also sheds light on the power of unifying data sources to create a "single pane of glass," offering IT teams enhanced operational visibility and enabling faster, more informed decisions. As we dive deeper, Gab shares real-world examples of how ServiceNow is helping organizations overcome IT complexities, such as application sprawl and disconnected tools. From leveraging AI for root cause analysis to automating compliance and risk management, the conversation highlights practical strategies that deliver tangible business outcomes. We also look ahead at the trends shaping the future of IT operations. Generative AI, tighter integration of observability with action, and AI-driven compliance automation are just a few of the exciting developments Gab predicts will accelerate enterprise innovation. So, how can IT leaders align with business stakeholders to make these transformations successful? Gab emphasizes the importance of articulating observability’s benefits in business terms, such as reduced downtime, enhanced customer satisfaction, and measurable cost savings. As the IT landscape evolves, are you ready to embrace the future of observability and AIOps? Tune in to learn how to optimize your existing tools, prioritize change management, and foster collaboration across your organization.  

Have you ever wondered what it takes to transform data management into a fearless, innovative journey that empowers businesses to thrive in a data-driven world? In this episode, I’m joined by Alberto Pan Executive VP & CTO at Denodo, a global leader in logical data management and integration. Alberto takes us through Denodo's remarkable growth story and its groundbreaking innovations, including the Denodo 9 Platform and its recent advancements in Generative AI. As businesses grapple with the complexities of Generative AI, Denodo is stepping up with pioneering solutions. Alberto discusses how their collaborations with Google Cloud Vertex AI, Amazon Bedrock, Nvidia, and OpenAI are revolutionizing enterprise AI initiatives.  Through Retrieval Augmented Generation (RAG), Denodo is enhancing AI applications by connecting large language models with up-to-date corporate data, addressing challenges like security, privacy, and query accuracy. These advancements not only enable the creation of intelligent virtual assistants but also significantly improve enterprise AI’s ability to meet real-world business needs. Alberto also shares the unique features that set Denodo apart, emphasizing the value of its logical data platform for delivering data at the speed of business. From real-time unified data access to a semantic layer that ensures accuracy and governance, Denodo’s innovations are driving efficiency and ROI for organizations across industries. We’ll also explore future trends in enterprise AI, from the importance of solid data foundations to the increasing convergence of structured and unstructured data. With insights into Denodo’s partnerships and tools like the Denodo AI SDK, this episode is packed with actionable takeaways for anyone navigating the rapidly evolving data landscape. How do you see Generative AI shaping the future of data management? Tune in to the discussion, and let us know your thoughts!

Have you ever wondered how cutting-edge technologies are reshaping traditional industries? In this episode, we welcome Marc Jeschonneck, EY's Global Assurance Digital Leader, and Paul Goodhew, EY's Global Assurance Innovation and Emerging Technology Leader. Together, they provide a fascinating glimpse into how auditing—a field with over a century of history—is evolving in the age of AI, blockchain, and cloud computing. We explore the challenges auditors face in an era of increasing regulatory complexity and massive datasets. Marc and Paul reveal how EY's $1 billion investment in assurance technology is empowering auditors to deliver higher-quality insights with unprecedented efficiency. From leveraging AI for document intelligence and anomaly detection to employing blockchain analyzers for digital asset verification, the duo illustrates how innovation is driving productivity and precision in the profession. However,  it’s not all about the technology. Marc and Paul emphasize the importance of fostering a culture of continuous learning and collaboration to ensure auditors can effectively harness these advancements. They share insights into EY's microlearning initiatives, federated development approach, and the role of intuitive design in creating seamless user experiences. We also discuss the future of the industry, touching on emerging trends such as AI agents, quantum computing, and the potential of smart contracts to redefine auditing standards. Whether you're intrigued by how technology is enhancing client satisfaction or curious about how organizations are navigating the rapid pace of innovation, this episode has something for everyone. What technologies do you think will have the greatest impact on the audit profession in the coming years? Let us know your thoughts! Tune in to gain a deeper understanding of the intersection between technology and assurance, and share your perspective after the episode.

How do organizations tackle the growing challenge of transformation fatigue, and what does it mean for the future of innovation? In this episode, Alex Adamopoulos, CEO of Emergn, joins the conversation to explore the realities of transformation fatigue, why it persists in global enterprises, and how Emergn’s unique approach is helping organizations break free from dependency on traditional consulting firms. Alex shares insights from Emergn’s research, revealing that nearly 50% of employees consider leaving their roles due to burnout from repeated organizational changes, and 70% of transformation programs fail to deliver meaningful results. He outlines how transformation fatigue manifests through symptoms like excessive workloads, buzzword-heavy initiatives, and a reliance on outdated methodologies. Alex emphasizes that successful change comes from empowering teams, focusing on incremental improvements, and building a culture where innovation thrives organically. We also dive into Emergn’s differentiators, contrasting their mission to make clients autonomous with the dependency-focused models of larger consulting firms. Through their VFQ (Value, Flow, Quality) learning program, Emergn helps businesses upskill teams and operationalize innovation in ways that are practical, scalable, and sustainable. Alex critiques the traditional models used by firms like McKinsey and the Big Four, highlighting how Emergn’s focus on flexibility and measurable outcomes offers a more client-centered approach. The discussion also touches on AI’s transformative potential. With Emergn’s survey predicting AI integration in 98% of products and services by 2028, Alex sheds light on how companies can navigate ethical, legal, and scalability challenges. From predictive maintenance in manufacturing to automated claims in legal industries, AI’s role is poised to reshape sectors far beyond traditional expectations. What does transformation fatigue mean for your organization, and how can businesses embrace change without losing momentum? Share your thoughts and join the conversation after listening!

How does branded political merchandise shape the way Americans connect with their chosen candidates? In this episode, we’re joined by Rob Mobsby from EverythingBranded, a global hub for high-quality, tangible marketing solutions, to explore the insights from their 2024 Political Merchandise Report. From the enduring appeal of campaign swag to its surprising impact on voter behavior, this conversation dives into the world of branded merch as a powerful communication tool in both politics and marketing. Rob unpacks fascinating data from the report, including the finding that 36% of Americans have purchased or plan to buy political merch to support their candidate, with a striking 77% proudly wearing it to influence others. We discuss how these items, ranging from t-shirts and hats to bumper stickers and pins, transcend election cycles, with many people holding onto them for years, regardless of the outcome. The report also highlights how Democrats and Republicans embrace merchandise differently, with wearables proving to be the top choice across party lines. Beyond politics, Rob sheds light on the broader influence of branded merchandise in advertising. With 63% of consumers more likely to engage with a business they see on a friend’s branded item compared to digital ads or social media posts, it’s clear that physical marketing tools remain a cornerstone of effective campaigns. He also delves into the human connection fostered by these tangible items, especially in a post-COVID era where people crave belonging and shared identity. We also explore EverythingBranded’s commitment to political neutrality, its approach to product customization, and how the company uses AI and data-driven strategies to enhance customer experiences. Whether it’s for businesses or political campaigns, branded merchandise continues to demonstrate its unmatched ability to create long-lasting impressions. How do you think branded merchandise will evolve in the years ahead? Share your thoughts after listening!

  Are businesses overestimating the ROI of AI while underestimating the power of strategic outsourcing? With AI adoption costs soaring to $5 billion globally, companies are grappling with rising budgets and uncertain returns. High-profile cuts at organizations like Intel illustrate the mounting pressures to fund AI initiatives. Meanwhile, a significant shift in business priorities is underway, as "growth at all costs" gives way to a sharper focus on profitability and sustainability. In this episode, I’m joined by Craig Crisler, CEO of SupportNinja, to explore how outsourcing is evolving from a cost-cutting fallback to a cornerstone strategy for achieving growth in challenging economic times. Craig shares insights into how sustained interest rates, reduced venture capital funding, and slowing growth rates are reshaping talent strategies. He breaks down myths and misconceptions about outsourcing and reveals why it should no longer be viewed as a reactive measure but as a proactive tool for scalability and resilience. Craig also delves into his leadership philosophy, one that champions empathy-informed decision-making and "value-centric relationships" in the workplace. Drawing from 20+ years in operational excellence, Craig highlights how modern outsourcing partnerships can unlock long-term success for businesses navigating the complexities of today’s economy. Are businesses ready to embrace outsourcing as a strategic ally in scaling for the future? And how can leaders balance efficiency with meaningful investment in relationships and talent? Join us for this timely conversation, and don’t forget to share your thoughts after the episode!

How is the trifecta of blockchain, machine learning, and AI reshaping the future of financial services? Today, we're joined by Rob Krugman, Chief Digital Officer at Broadridge, to delve into the transformative power of digital technology within the financial sector. In this episode, we explore Broadridge's latest insights on digital transformation, highlighting the widening gap between digital leaders and those lagging behind. An astounding 75% of firms are confident in their digital strategies, yet only a third are at advanced stages in refining customer experiences, modernization, and data management. Rob shares that successful digital transformation is not just about technology but also involves a cultural shift within organizations. We discuss the barriers that institutions face, such as the challenge of prioritizing long-term transformation over short-term firefighting, attracting top-tier digital talent, and overcoming the inertia of traditional, internally focused approaches. Moreover, we'll cover the crucial role of AI in creating more engaging and personalized customer experiences. From AI-assisted form filling in insurance claims to persona-based interactions that aim for real-time personalization, financial services are on the brink of a major overhaul. Rob will also share insights on the cultural adjustments needed to integrate AI effectively, emphasizing the importance of continuous learning and the development of "superhuman" capabilities through technology. Looking towards the future, Rob outlines a vision for 2025 and beyond, where blockchain, machine learning, and AI could enable real-time, 24/7 global transactions with enhanced decision-making processes and anomaly detection. He also provides advice for organizations at the early stages of their digital transformation journey, suggesting a focus on securing a top-down mandate, starting small with experiments, and being prepared to iterate based on feedback and results. Join us as we uncover how Broadridge is navigating these changes and what other financial institutions can learn from their journey. How are you preparing for the digital transformation in your field? Share your thoughts and join the conversation.

How do businesses navigate the growing security risks in a world where employees work from anywhere, on any device, with apps IT departments might not even know about? In this special episode of Tech Talks Daily, recorded live at Web Summit in Lisbon, I sit down with Jeff Shiner, CEO of 1Password—a $6.8 billion Canadian-based security company trusted by over 100,000 businesses worldwide. Jeff shares how 1Password is redefining security through its innovative Extended Access Management platform, tackling challenges that have emerged with the rise of hybrid work, shadow IT, and the widespread adoption of SaaS tools. At a time when the “access trust gap” between employers and employees poses significant risks, Jeff outlines how businesses can close this gap by securing every sign-in, device, and app, without compromising productivity. Our conversation explores the dual role of AI in cybersecurity: both as a potential threat and as a productivity enhancer. Jeff explains how 1Password leverages generative AI to improve customer support and address evolving enterprise needs. We also discuss the future of security, from integrating seamlessly with tools like Azure AD and Slack to meeting the growing demand for user-friendly solutions that employees willingly adopt—creating a win-win for both individuals and organizations. With a focus on making security intuitive, reducing friction for users, and empowering businesses to thrive in today’s fast-paced digital environment, Jeff provides invaluable insights into how 1Password is shaping the future of enterprise security. As we delve into these pressing topics, one key question remains: how can companies balance security and productivity in an ever-evolving threat landscape? Let me know your thoughts, and stay tuned for more conversations from Web Summit!

 How is artificial intelligence redefining the boundaries of creativity and copyright law? In this episode of Tech Talks Daily, recorded live at Web Summit in Lisbon, I sit down with Ed Klaris, Managing Partner at Klaris Law and a leading authority on the intersection of technology, media, and intellectual property. With over 17 years of experience at powerhouse brands like ABC, Disney, and The New Yorker, Ed brings a nuanced perspective to one of the most pressing issues in media and entertainment today: the impact of generative AI on intellectual property rights. Ed, fresh from a panel discussion titled AI vs. IP, dives into the challenges and opportunities that AI presents to content creators and legal professionals alike. We explore the contentious question of whether AI-generated works can be considered authored—and thus copyrightable—and examine how different global jurisdictions are interpreting human input requirements in the age of AI. From Hollywood's cautious embrace of AI tools to the legal debates surrounding training datasets and fair use, this conversation unpacks the complexities of blending cutting-edge technology with traditional IP frameworks. We also discuss how businesses can navigate the legal risks of leveraging AI while protecting their proprietary content, the role of blockchain in licensing and rights management, and how companies like Microsoft are addressing concerns around private AI. Ed's insights highlight both the promise and peril of this evolving landscape, offering practical advice for those looking to stay ahead in this rapidly changing field. As AI reshapes creativity and challenges legal norms, how can we strike a balance between protecting intellectual property and fostering innovation? Join us as we explore these critical questions and more from the show floor at Web Summit. I’d love to hear your thoughts—reach out via email or social media, and let’s continue the conversation!

How can the cybersecurity industry bridge the gap in its staggering 4 million open roles? This episode dives into the critical need for workforce development and how unconventional paths into cybersecurity are reshaping the field. Joining us is Keatron Evans, VP of Portfolio and Product Strategy at Infosec, a company that has trained professionals at 70% of Fortune 500 organizations. With over 17 years of experience spanning penetration testing, incident response, and information security management, Keatron shares insights on why diverse backgrounds—from non-technical fields like nursing and the military—can enrich cybersecurity teams. My guest explains how these unique perspectives, coupled with certifications and practical training, can address the skills gap in ways traditional pipelines cannot. We also explore the growing importance of upskilling in widening talent pools, creating clear career paths, and ensuring inclusivity within the industry. Keatron delves into how organizations can move beyond certifications to focus on demonstrable skills and how AI is accelerating learning while paving the way for emerging roles in cloud security and AI strategy. The conversation includes practical strategies for workplace leaders and educational institutions to revamp training programs, tap into unexpected talent pools, and prepare for 2025’s cybersecurity trends, including the intersection of cloud, AI, and cybersecurity. Where do you see the biggest challenges or opportunities in addressing the cybersecurity skills gap? Join the discussion and share your thoughts! To learn more, connect with Keatron Evans and Infosec online for valuable insights into transforming your team’s cybersecurity potential.

In this episode of the Tech Talks Daily Podcast, I’m joined by Elliott Young, EMEA CTO at Dell Technologies, to explore Dell’s ambitious approach to making AI adoption easier and more effective for businesses of all sizes. As AI becomes a key driver of digital transformation, many organizations face barriers around data management, security, and the lack of skilled talent. Dell's AI Factory aims to address these challenges head-on, providing a comprehensive solution to streamline the journey from AI concept to value creation. Elliott introduces us to Dell’s AI Factory, a scalable infrastructure designed to support a wide range of GPU options, from NVIDIA to Intel and AMD, making it flexible enough to cater to everything from edge devices to cloud-based deployments. By leveraging pre-engineered frameworks and design patterns, the AI Factory helps businesses accelerate their AI projects, reducing the time and complexity of deployment. We dive into real-world use cases, including "Hero AI" solutions like digital humans in emergency rooms and AI-augmented contact centers, demonstrating how AI can transform industries by embedding intelligence into core production systems. We also tackle the critical issue of data security. Elliott explains why on-premise and hybrid cloud models remain the preferred choice for over 80% of businesses due to their enhanced security and compliance features. He highlights Dell’s commitment to zero-trust principles and secure supply chains, which form the foundation of the AI Factory’s data management capabilities. Additionally, Elliott shares insights into the innovative security strategies required to address the unique data challenges posed by AI technologies. Sustainability is another key focus for Dell, as Elliott discusses the energy efficiency improvements in the latest generation of Dell PowerEdge servers and the company's efforts to use recycled materials in hardware and packaging. We also explore how GenAI solutions within the AI Factory can help optimize resource usage, replacing outdated, less efficient AI systems. As the conversation moves to the skills gap in AI, Elliott talks about Dell's approach to bridging this divide. By focusing on business expertise rather than purely technical skills, Dell’s workshops and professional services aim to make AI accessible for a broader range of users. He emphasizes the importance of empowering teams to prioritize AI use cases that align with business objectives. Finally, we discuss Dell's commitment to an open ecosystem approach, which supports multiple hardware options and software integrations. Elliott explains how multi-tenancy capabilities within the AI Factory enable efficient resource sharing across departments, maximizing GPU utilization and driving business efficiency. The company is currently preparing for the Dell Technologies Forum on November 26th, where they will showcase the latest capabilities of the AI Factory. This episode offers a sneak peek into the future of AI-driven innovation and how businesses can overcome common hurdles in AI adoption. Will Dell’s AI Factory pave the way for a more accessible and effective AI landscape?   

This episode was recorded live at Web Summit with Andrew Skrypnyk, CEO and co-founder of Promova, a language learning platform that’s making waves in the EdTech space. With a recent nomination for the 2024 Allstars Awards by GP Bullhound and a spot on Forbes’ 30 Under 30 list, Andrew brings a unique perspective on the evolving landscape of education technology and the future of accessible learning. From his move from Ukraine to San Francisco, where he expanded Promova’s reach, to achieving 15 million downloads and 1.8 million active users, Andrew's journey is nothing short of inspiring. We discuss the challenges of competing in a saturated market against giants like Duolingo and Babbel, and explore Promova’s path to profitability in just two years. Andrew shares insights on how the platform has evolved from a simple flashcard app to a comprehensive, personalized learning tool designed with inclusivity at its core. We discuss innovative features like Dyslexia Mode, which aims to make language learning accessible to neurodivergent individuals, and the balance of AI and human interaction in creating an effective educational experience. Andrew also sheds light on Promova's partnership with the Ukrainian government, offering free premium access to all Ukrainians, a commitment to support language learning during times of crisis. As he prepares to speak at Web Summit 2024 on the panel "Teaching for Tomorrow's Jobs Today," Andrew offers a glimpse into the future of EdTech and the growing importance of adapting content for diverse learning needs. Is the future of education technology rooted in personalization and inclusivity? Can language learning apps blend AI with the human touch to deliver better outcomes? Tune in to find out, and share your thoughts after the episode!

Are we ready to see a true revolution in the offshore wind industry? In this episode of Tech Talks Daily, we’re joined by Joe Tidball, VP and Co-Founder of Beam, a cutting-edge British deep tech company making waves (literally) with its innovative use of AI and autonomy. As the world leans further into renewable energy, Beam is stepping up with robotic ships and autonomous underwater vehicles designed to service offshore wind farms more efficiently than ever before. We’ll explore how Beam’s technology is helping to solve the offshore industry’s growing labor challenges and meet ambitious targets set for 2030. Joe shares insights into their recent groundbreaking achievement—the world’s first AI-driven autonomous underwater vehicle deployed to inspect offshore structures. It’s a feat that signals a new era for automation and data-driven decision-making in the energy sector. In our conversation, we break down the basics of the offshore wind industry for newcomers, dive into the ways technology is transforming this space, and discuss the implications of integrating AI, including both its promise and potential pitfalls. Joe offers a candid look at how Beam navigates these challenges and what the future holds for AI-driven autonomy in wind farm operations. As Web Summit gathers industry leaders and tech enthusiasts from around the globe, this episode couldn’t be more timely. So, is AI the key to unlocking the full potential of renewable energy, or are we still navigating uncharted waters? Tune in and find out. And after you listen, don’t forget to share your thoughts—can AI truly redefine our approach to energy sustainability, or is there more work to be done?

  In an age dominated by surveillance and data collection, is it truly possible to achieve digital anonymity? On today’s episode, recorded live from Web Summit in Lisbon, I’m joined by two trailblazers who are challenging conventional wisdom around online privacy: Chelsea Manning, well-known whistleblower and privacy advocate, and Harry Halpin, CEO of Nym Technologies. Together, they reveal why traditional tools like VPNs and encrypted messaging apps might not be enough to protect us in a world where advanced AI can mine metadata to uncover our most private activities. We explore the current state of digital privacy, dissecting the limitations of existing tools and introducing NymVPN, the world’s first decentralized VPN powered by a noise-generating mixnet.  With AI’s ability to sift through patterns in data, simple encryption isn’t sufficient anymore. Manning and Halpin delve into the concept of metadata—the often-overlooked data about data—highlighting its importance in AI-driven surveillance and why it poses a significant threat to our privacy. In this engaging conversation, we break down how NymVPN’s mixnet technology offers a unique approach by obscuring online behavior with noise and mixing up data streams. We also address practical questions: Can this technology be easily adopted by everyday users? How does it stack up against popular tools like Tor? And what role does it play in regions plagued by censorship and heavy surveillance? Whether you’re a journalist, an activist, or simply concerned about your digital privacy, this episode offers a thought-provoking look at the future of online anonymity. Are we truly entering a new frontier in digital freedom, or is privacy becoming an illusion? Tune in to find out—and decide for yourself if it’s time to rethink the tools you use to stay safe online. After listening, I’d love to hear your thoughts. Have your views on digital privacy changed after this discussion? Let me know. Until next time, stay informed and vigilant—because privacy is more than a right; it’s a necessity in today’s interconnected world.

In this special episode recorded live at Web Summit 2024, I’m joined by Mahe Bayireddi, the visionary CEO and co-founder of Phenom, a global leader in AI-powered talent experiences. As AI becomes a transformative force across industries, the HR sector is at a pivotal crossroads, and Phenom is leading the charge in redefining the future of talent management.  With a mission to help a billion people find the right work, Phenom’s innovative solutions are already benefiting companies like DHL, Kuehne+Nagel, and United Airlines, helping them hire faster, develop talent more effectively, and retain employees longer. In our conversation, Mahe shares his unique insights on navigating the rapidly evolving landscape of AI regulations, including the complexities of the National Privacy Bill and the EU AI Act. We discuss why understanding these regulations is crucial for companies before implementing AI solutions and how ethical considerations play a key role in shaping the future of AI in HR. Mahe dives deep into how Phenom’s award-winning GenAI solutions are driving efficiency, productivity, and employee satisfaction while addressing the challenges of balancing automation with human oversight. We also explore Mahe’s vision for the future of HR and the role AI will play in creating more personalized, data-driven talent experiences. What does the rise of GenAI mean for HR professionals, and how can organizations adapt to these changes while remaining compliant? Join us for a thought-provoking discussion on the future of AI in HR, the regulatory hurdles ahead, and how companies can embrace this technology responsibly. Tune in for an insightful conversation that explores the intersection of AI, regulation, and the evolving world of work. What are your thoughts on the balance between innovation and compliance in the age of AI? Share your perspectives, and don’t miss the latest from Web Summit 2024. Useful Links www.phenom.com www.iamphenom.com

In this episode, I’m joined by Jitesh Ghai, CEO of Hyland, to discuss the pressing yet often overlooked issue: unstructured data and its potential to redefine AI strategies. As enterprises increasingly prioritize AI, unstructured data—like documents, videos, and images—remains a largely untapped resource, despite making up about 80-85% of enterprise data. We explore why this data holds untold potential and how Hyland aims to unlock this through their newly launched Content Innovation Cloud. Jitesh shares insights on why organizations should look beyond conventional data lakes and warehouses, shifting focus towards content repositories. This approach enables companies to harness large language models to extract insights and accelerate innovation. We also discuss Hyland's role as a long-standing leader in enterprise content management, trusted by over 14,000 customers worldwide. With a vision to drive AI-driven transformation, Hyland’s platform goes beyond simple automation to offer a unique mix of content intelligence, process intelligence, and application intelligence. Jitesh provides a preview of Hyland’s AI strategy, highlighting their rapid development cycle, where new capabilities are delivered in months rather than years. We explore how leveraging customers’ data assets can serve as a powerful tool in developing advanced AI features, while balancing the pace of innovation with real-world practicality. If you’ve been considering how to effectively integrate AI into your enterprise and harness the power of your existing content, this episode offers a fresh perspective on the opportunities and strategies that can make it possible. Are you ready to rethink your approach to unstructured data and unlock its full potential? Tune in, and let’s see where it takes us. What do you think? Could unstructured data be the missing piece in your AI strategy? Share your thoughts with us after listening!

In this episode of Tech Talks Daily, I’m joined by Tanvir Khan, Executive Vice President at NTT Data, to explore the cutting-edge technologies shaping the future of business. With a focus on Generative AI, cybersecurity, and the evolution of digital workplaces, Tanvir shares insights from NTT Data’s approach to driving industry innovation and tackling complex challenges. We begin with a deep dive into the world of Generative AI, discussing how this transformative technology is already making waves in industries from finance to healthcare. Tanvir explains why large-scale experimentation and empowering employees are key strategies for unlocking AI’s potential. We also consider the broader implications of AI, including its ability to enhance—rather than replace—human expertise, particularly in fields like risk management and regulatory compliance. The conversation shifts to cybersecurity in the AI era, where Tanvir outlines a holistic approach that includes strengthening perimeter defenses, minimizing damage through encryption, and building rapid recovery capabilities. With AI playing a dual role in both enhancing security and posing new threats, he emphasizes the importance of ongoing user training to mitigate human vulnerabilities. As we navigate the modern digital workplace, Tanvir discusses how the shift to hybrid work has redefined collaboration and productivity. We explore the blend of physical and virtual spaces, the need for proactive tech support, and the role of AI-driven tools in creating seamless experiences for employees. He shares how companies can harness Generative AI to support this hybrid model, driving efficiency while maintaining flexibility. Finally, we touch on NTT Data’s innovative strategies in financial services, including a recent partnership with Naehas to streamline personalized banking solutions. Tanvir highlights the growing need for integrated, AI-driven approaches in digital banking and how these solutions are transforming customer experiences. How can businesses effectively integrate AI into their strategies without overestimating its capabilities? What steps should companies take to protect against evolving cybersecurity threats? Tune in to hear Tanvir Khan’s expert insights and share your thoughts on the future of technology and digital transformation.

In today’s episode of Tech Talks Daily, we welcome Julia Fraser, Executive Vice President of the Americas at Sinch, a global leader in Communications Platform as a Service (CPaaS). Julia shares her expertise on the transformative power of RCS (Rich Communication Services), which is poised to become the default messaging standard by 2025. With enhanced branded capabilities, richer interactive features, and deep analytics, RCS is set to revolutionize how businesses connect with customers. Julia discusses how the upcoming iOS 18 launch is expected to be a game-changer, significantly broadening the reach of RCS and offering new opportunities for businesses to engage users with personalized, verified messaging. We dive into the business impact of RCS, exploring how it builds trust through brand verification, increases engagement with interactive features, and provides unparalleled metrics for businesses. Julia highlights successful case studies, like a French food retailer that saw a 42% boost in engagement using RCS, and explains why companies should prepare now to integrate this technology into their broader customer engagement strategies. Beyond technology, we explore Julia’s insights on holiday season trends, including early campaign starts and the rise of MMS as a stepping stone to full RCS adoption. She offers predictions for Black Friday and Cyber Monday, providing valuable tips on maximizing customer interactions through an omnichannel approach. We also discuss leadership and diversity in tech, where Julia shares her journey as a female leader in a male-dominated industry. She discusses the importance of mentorship, the role of Employee Resource Groups (ERGs), and Sinch’s commitment to building an inclusive workplace. With a focus on fostering a culture of continuous learning and listening, Julia’s leadership philosophy offers valuable advice for aspiring leaders in tech. How will RCS redefine business messaging, and what strategies should companies adopt to stay ahead of the curve? Tune in to find out, and share your thoughts on the future of customer communication.

  What does it mean to be an "everyday influencer" in a world driven by content and social media? On today’s episode of Tech Talks Daily, we’re joined by Sean O’Brien, CTO and co-founder of Mavely. The company is transforming how creators, big and small, connect with brands and monetize their online presence. While many platforms cater to top-tier influencers, Mavely’s unique approach is empowering the next wave of creators—everyday individuals who are driving engagement with authentic, relatable content. We explore how Mavely is helping more than 70,000 creators monetize their followings through partnerships with over 1,000 retailers, delivering a full spectrum of earning opportunities beyond the traditional brand campaigns. Sean shares how Mavely’s creator-first philosophy offers tools and features designed to enhance the user experience and maximize revenue, with a strong emphasis on data analytics. He explains how a focus on personalized recommendations and tailored content strategies allows both creators and brands to thrive, optimizing each touchpoint from discovery to conversion. Sean also dives into the shifting dynamics of social commerce, especially as Gen Z shoppers demand more genuine interactions and multiple engagements before making a purchase. He discusses how Mavely’s recent upgrades, including LinkedIn integration for B2B creators and the "Button" feature for enhanced Instagram engagement, are meeting these expectations.  Additionally, we examine the platform’s innovative approach to data-driven strategies, providing insights that help creators choose what to promote and when, while brands gain visibility on ROI like never before. As we navigate the future of influencer marketing, Sean highlights trends shaping the industry, including the rise of "faceless creators," the growing need for seamless, cross-platform integration, and the importance of robust attribution technologies.  So, how is Mavely empowering real people to become powerful partners for brands, and what lies ahead for the creator economy? Tune in to find out, and don’t forget to share your thoughts on whether you believe everyday influencers could be the key to the future of social commerce.

In this episode of Tech Talks Daily, I speak with Annette Taylor,  an evolutionary psychology researcher with a unique perspective on the relationship between our ancestral roots and modern technology. Annette, a former IT professional, delves into the heart of what she calls the "Cavedweller's POV" to explore how our Stone Age minds struggle to adapt to the rapid pace of technological advancements. Is our obsession with efficiency at odds with our innate need for creativity and connection, or are we simply adapting ancient survival strategies to a new digital world? Annette outlines three key stages of human history—tree dwellers, cave dwellers, and modern house dwellers—and discusses how our biological instincts, shaped thousands of years ago, still govern much of our behavior today. We discuss how our brains are wired for face-to-face interactions, making the loss of non-verbal cues in digital communication problematic. The implications for our relationships, decision-making, and even mental health are profound, with Annette highlighting how our reliance on digital tools may leave us feeling disconnected and less fulfilled. We also dive into the challenge of integrating AI into our lives. Annette shares her thoughts on the psychological impact of AI taking over tasks that once provided us with a sense of purpose. Drawing from her own research, she suggests that our need for a sense of belonging, honed during our time as small, cooperative groups, is threatened by an increasing reliance on technology. Are we unknowingly trading our innate creativity and connection for the comfort of efficiency? Annette offers a refreshing take on how self-awareness and understanding our evolutionary psychology can help us navigate the complexities of our tech-saturated world. Instead of merely reacting to technology, she suggests we need to "relearn" our biology to make more informed choices about how we use it. By revisiting our past, can we better understand the present and make smarter decisions for our future? Join me as we explore whether our ancient instincts are clashing with modern tech or if we can harness these old survival mechanisms in new, more mindful ways. What can our inner cave dweller teach us about thriving in the digital age? And are we ready to embrace a slower, more thoughtful approach to technology use? Tune in to find out, and don’t forget to share your thoughts on this thought-provoking discussion.