Think Fast Talk Smart: Communication Techniques

Why organizational strategy can be both top-down and bottom-up.As Professor Jesper Sørensen sees it, a winning strategy is the result of conversations, not commands, and that strategy can be directed from the C-suite, but it doesn’t have to be. “Lots of great strategies are discovered,” he says, “they’re discovered because the leaders were able to listen to their frontline workers or their frontline managers.” A more iterative approach, says Sørensen, helps companies adapt their strategy to an ever-changing landscape.In the latest episode of Think Fast, Talk Smart, Sørensen joins host and lecturer Matt Abrahams to discuss how organizations can use better communication to craft better strategies.Episode Reference Links:Stanford GSB Profile: Jesper B. SørensenSørensen’s Book: Making Great StrategyOriginal Episode: Ep.71 Strategy Success: How to Communicate Your GameplanEp.103 Simple is a Superpower: How to Communicate Any Idea to Any AudienceEp.41 Speak Like a Founder: How Successful Entrepreneurs Communicate to Their TeamsConnect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces Jesper Sørensen,  professor of organizational behavior at the GSB(00:01:38) Defining StrategyThe core of strategy as securing an organization's economic prosperity, distinct from planning.(00:03:21) Common Misconceptions about StrategyMisunderstandings leaders often have regarding the nature of strategy (00:05:07) Strategy ArgumentThe concept of a strategy argument, a structured approach to strategic decision-making.(00:07:04) Strategy as a Communication ToolThe need for strategic communication to align and adapt within an organization.(00:10:53) The Dynamic Nature of StrategyHow strategies evolve and the importance of feedback from all organizational levels.(00:12:29) Storytelling in Strategy CommunicationThe power of storytelling in creating and communicating a coherent strategic vision.(00:14:55) Propagating Strategy Through StorytellingHow leaders can use storytelling to align their teams with a strategy.(00:17:01) The Final Three QuestionsJesper shares communication advice he’s received, a communicator he admires, and his ingredients for successful communication.(00:23:39) Conclusion (00:00) - Introduction (02:21) - Defining Strategy (04:04) - Common Misconceptions about Strategy (05:50) - The Concept of a Strategy Argument (07:47) - Strategy as a Communication Tool (11:36) - The Dynamic Nature of Strategy (13:12) - Storytelling in Strategy Communication (15:38) - Propagating Strategy Through Storytelling (17:44) - The Final Three Questions (24:22) - Conclusion

What it takes to develop as a leader.Great leaders and great communicators aren't born, they're made. That's why John Hennessy and Tina Seelig, directors of Stanford University’s Knight-Hennessy Scholars, are working to create the great storytellers of tomorrow, today."We decided that there was a leadership void, and that was a driving motivation to do this," says Hennessy, former Stanford president and current Alphabet chairman. The program, which he co-founded in 2016 with Stanford alum and Nike co-founder Phil Knight, equips scholars with essential leadership skills through hands-on experience and collaborative problem-solving.Seelig, executive director of the program, emphasizes that great leadership centers on effective storytelling. "No matter how compelling your invention, your idea, the thing you want to do in the world, if you can't communicate it in [an] effective way, nobody's going to listen," she says.In this episode of Think Fast, Talk Smart, Hennessy, Seelig, and host Matt Abrahams explore what it takes to develop as a leader, discussing the role of communication, the power of empathy, and the centrality of storytelling.Episode Reference Links:Stanford Biography: John L Hennessy Tina Seelig: WebsiteStanford Profile: Tina Seelig  Knight-Hennessy ScholarsLeading Matters PodcastEp.155 Can We Be Candid? How to Communicate Clearly and Directly Website / YouTube Ep.35 Leading From the Hot Seat: Hot to Communicate Under Pressure Website / YouTubeConnect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guests John Hennessy and Tina Seelig, directors of Stanford’s Knight-Hennessy Scholars. (00:01:07) The Core of Knight-Hennessy ScholarsThe inception and mission of the Knight-Hennessy Scholars program.(00:01:55) Knight-Hennessy Scholars Leadership ModelThe three components of their leadership model and how it's applied to train scholars.(00:03:34) Empathy and Humility in LeadershipHow empathy and humility enhance leadership effectiveness.(00:06:00) Storytelling in LeadershipThe role of storytelling within the leadership framework at Knight-Hennessy Scholars.(00:07:22) Challenges in StorytellingCommon storytelling pitfalls and how to overcome them.(00:08:56) Diversity in LeadershipThe importance of diversity in leadership teams and how it enhances problem-solving.(00:11:20) Feedback in Leadership DevelopmentThe significance of feedback and how it is cultivated within the program.(00:12:30) Aspiring to Big Ideas in LeadershipThe value of focusing on impactful, big-picture goals.(00:13:16) The Leading Matters Podcast John and Tina outline their vision for inspiring leadership through their new podcast.(00:15:10) The Final Three QuestionsTina shares a leadership skill she learned, and John shares a communicator he admires and ingredients for successful communication.(00:18:31) Conclusion (00:00) - Introduction (01:50) - The Core of Knight-Hennessy Scholars (02:38) - Knight-Hennessy Scholars Leadership Model (04:17) - Empathy and Humility in Leadership (06:43) - Storytelling in Leadership (08:05) - Challenges in Storytelling (09:39) - Diversity in Leadership (12:03) - Feedback in Leadership Development (13:13) - Aspiring to Big Ideas in Leadership (13:59) - The Leading Matters Podcast (15:53) - The Final Three Questions (19:14) - Conclusion

“Acts of trust are the bedrock on which relationships are formed.”There’s a lot in the world to make us cynical about other people and their motives and intentions. But by “trusting loudly,” Professor Jamil Zaki believes we can renew our faith in one another.Zaki is a professor of psychology at Stanford, director of the Stanford Social Neuroscience lab, and author of several books, including his most recent, Hope for Cynics: The Surprising Science of Human Goodness. While many people feel suspicious of others and are reluctant to trust them, Zaki finds that relying on other people is a necessary part of forming relationships.“Acts of trust are the bedrock on which relationships are formed,” Zaki says. “The only way that strangers become friends and friends become best friends, the only way that we can build partnerships is through a willingness to count on one another.”In this episode of Think Fast, Talk Smart, Zaki joins host Matt Abrahams to discuss practical strategies for fostering trust and challenging our cynical assumptions, offering a hopeful perspective on human nature, backed by surprising scientific insights.Episode Reference Links:Jamil Zaki: WebsiteStanford Profile: Jamil Zaki Jamil’s Lab: Stanford Social Neuroscience Lab Jamil’s Book: Hope for CynicsEp.84 Quick Thinks: How Others Define UsEp. 129 Connect Deeply: How to Communicate So People Feel Seen and HeardConnect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn,  Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Jamil Zaki, director of the Stanford Social Neuroscience Lab.(00:01:03) Defining Trust and Its ImportanceA definition of trust and its impact on relationships with others.(00:01:54) Building Better TrustDeveloping trust, with a focus on communication and "trusting loudly."(00:03:24) Understanding Cynicism The concept of cynicism, its impact on social interactions, and the idea of the cynicism trap.(00:05:47) The Cynicism Spectrum Whether cynicism is binary or a spectrum, and what the opposite of cynicism looks like.(00:08:07) Fostering Hopeful SkepticismHow to cultivate hopeful skepticism instead of falling into cynicism.(00:10:20) Challenges of Overcoming CynicismAdvice on expanding worldviews and managing confirmatory experiences.(00:15:10) Self-Fulfilling Prophecies The power of self-fulfilling prophecies and how they shape social interactions.(00:17:31) The Final Three QuestionsJamil’s approach to communicating concepts eloquently, a communicator he admires and his ingredients for successful communication.(00:24:36) Conclusion (00:00) - Introduction (01:46) - Defining Trust and Its Importance (02:37) - Building Better Trust (04:07) - Understanding Cynicism (06:30) - The Cynicism Spectrum (08:50) - Fostering Hopeful Skepticism (11:03) - Challenges of Overcoming Cynicism (15:53) - Self-Fulfilling Prophecies (18:14) - The Final Three Questions (25:19) - Conclusion

Artificial intelligence can now do a lot of things. But if you’re worried about it taking your place as a communicator, Russ Altman says you need to question why you’re communicating in the first place.Altman is a professor of bioengineering, a senior fellow at the Stanford Institute for Human-Centered Artificial Intelligence, and host of Stanford Engineering’s podcast, The Future of Everything. According to him, advancing technology isn’t a threat to human creativity and connection, but a tool we can use to raise our own standards for communication.“If you're worried that a ChatGPT-type tool can replace you, you need to [ask]: Why am I communicating? What am I trying to say? Do I have a message?” he says. “If those things are true, it shouldn't be a problem. It should actually amplify and improve your message.”In this episode of Think Fast, Talk Smart, Altman and host Matt Abrahams explore how effective communication can help us envision, articulate, and navigate towards our desired future, in our relationships, in our work, and in society.Episode Reference Links:Stanford Profile: Russ B. AltmanThe Future of Everything Podcast | Stanford University School of Engineering Ep.109 Simplify! How to Communicate Complex Ideas Simply and Effectively Website / YouTube Ep. 3 When Knowing Too Much Can Hurt Your Communication: How to Make Complex Ideas Accessible Website / YouTubeConnect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn,  Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Russ Altman, professor of bioengineering at Stanford University and host of The Future of Everything podcast.(00:01:00) The Future of Communication and AIHow AI can challenge and improve communication by bringing hidden biases to light.(00:03:06) Practical Uses of AI in CommunicationUsing AI to improve clarity and focus in professional communications.(00:04:08) Writing Effective Proposals and GrantsCrafting effective proposals by aligning with audience needs and clearly defining objectives.(00:06:07) Simplifying Complex InformationMaking complex information understandable without oversimplification.(00:08:31) Preparation in CommunicationHow preparing for tough questions can improve clarity and engagement in presentations.(00:10:13) The Art of Asking QuestionsCrafting and following up with thoughtful questions to foster deeper conversations.(00:13:13) Building Effective and Diverse TeamsBuilding effective teams through diversity, clear roles, and strong relationships.(00:15:12) Balancing Rigor and Support The balance between challenging team members and maintaining a supportive environment.(00:17:13) Lessons from ‘The Future of Everything’The importance of passion in pursuing meaningful work and communicating complex ideas.(00:18:09) The Final Three QuestionsRuss shares what he’s excited about for the future, a communicator he admires, and the first three ingredients for successful communication.(00:21:30) Conclusion

As a designer, Scott Doorley is interested in how humans create the world around them. It’s a conversation, he says, that starts with the question: What kind of world do we want?Doorley is the creative director of the Stanford d.school and co-author of the book, Assembling Tomorrow: A Guide to Designing a Thriving Future. In designing everything from a device to an app to a building, “People get excited about what it can do,” he says, “but what should it do? What do we want? What's the desirable outcome that we want in the world?”In this episode of Think Fast, Talk Smart, Doorley and host Matt Abrahams discuss how applying design thinking to communication can help us connect more with each other, better understand the world, and create meaningful change.Episode Reference Links:Stanford d.school Profile: Scott Doorley Stanford d.school Scott’s Book: Assembling TomorrowEp.61 Courage, Belonging, Ambiguity and Data: How to Design Your Communication for SuccessEp.70 Ideas Fuel Innovation: Why Your First Ideas Aren’t Always the BestConnect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn,  Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Scott Doorley, creative director of Stanford’s d.school.(00:01:07) What is Design?The broad scope of design at Stanford's d.school and the role of intention in bringing ideas to life.(00:02:16) The Design ProcessThe design process, emphasizing desirability and externalizing ideas to understand them better.(00:03:32) Communication in DesignThe vital role of communication in all aspects of design.(00:05:09) Mistakes in Spatial DesignThe biggest mistake people make when arranging spaces for communication and interaction.(00:06:47) Runaway DesignThe concept of runaway design and its implications in the modern world.(00:09:29) Intangibles and ActionablesThe distinction between actionables and intangibles, and how these concepts can be applied beyond design.(00:12:47) Using Stories in DesignHow storytelling helps envision and communicate future impacts of design.(00:16:20) Emotion in InnovationThe role of emotions in driving innovation, communication, and design.(00:19:03) The Final Three QuestionsScott shares what he is currently designing, a communicator he admires, and his ingredients for successful communication.(00:23:17) Conclusion

Navigators know the shortest distance between two points is a straight line. In charting a course through communication, Susan Rice says the best route is often the most direct.Throughout her career at the forefront of American diplomacy and foreign policy, Rice has been no stranger to high-stakes situations that hinge on clear and candid communication. As she says, “I'm very direct. I don't believe in playing games, going around people, and being passive-aggressive. I shoot straight.” Rice graduated from Stanford University in 1986 and served as the US Ambassador to the United Nations from 2009 to 2013 and the National Security Advisor from 2013 to 2017. She is currently the Bernard and Susan Liautaud Visiting Fellow. Rice is the author of Tough Love: My Story of the Things Worth Fighting For.But beyond being direct herself, Rice knows the value of allowing others to be direct with her. “If you give it, you got to be able to take it,” she says. “I've benefited at various stages of my career from colleagues who've been kind enough to give me the hard truths or the tough love to enable me to be better and help me to recognize where I'm falling short.”In this episode of Think Fast, Talk Smart, Rice and host Matt Abrahams discuss how to foster personal and professional relationships where candidness can thrive — even when communicating with those we don’t agree with.Episode Reference Links:Stanford Freeman Spogli Institute Profile: Susan E. RiceSusan’s Book: Tough LoveEp.35 Leading from the Hot Seat: How to Communicate Under PressureConnect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn,  Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Dr. Susan Rice, former White House official and representative to the United Nations.(00:00:56) Leadership PrinciplesSusan discusses vision, direction, and the importance of people in leadership.(00:03:10) Giving and Receiving FeedbackImportance of direct communication and the value of constructive feedback.(00:05:01) Negotiation InsightsStrategies for understanding and leveraging positions in negotiations(00:06:50) Enjoyment of NegotiationThe skills and satisfaction involved in successful negotiations.(00:07:59) Standing OutAdvice for those who find themselves different from others in their professional environments.(00:10:33) The Final Three QuestionsSusan shares how she balances family political differences, communicators she admires, and ingredients for successful communication.(00:16:17) Conclusion 

"In a leadership role, so much more of communication is about connecting with people, establishing shared humanity, motivating them, inspiring them, sometimes challenging them." On August 1, 2024, Jonathan D. Levin, the tenth dean of Stanford Graduate School of Business, was appointed the President of Stanford University. In this Think Fast, Talk Smart episode from 2022, Levin reflects on the importance of communication as a leader. There is a balance, he says, in being direct with your dialogue, while also "leaving space for people to form their own opinions, to discuss ideas, to debate."Episode Reference Links:Stanford Profile: Jonathan LevinOriginal Episode: Ep.68 Directive vs. Dialogue: Communicating Better as a Leader Website / YouTube Connect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn,  Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Jon Levin, Dean of Stanford Graduate School of Business.(00:01:33) Evolution of Communication in LeadershipHow Jon’s communication has evolved over his career.(00:03:30) Best Practices in Leadership CommunicationCommunicating with clarity during times of ambiguity and challenge.(00:06:16) The Future of Communication in BusinessThe role of communication in business leadership and education.(00:07:00) Teaching Capitalism Amid Societal IssuesHow Stanford GSB educates students on capitalism while addressing modern challenges.(00:10:35) Expanding Business EducationThe Stanford GSB’s initiatives to reach and educate a broader audience.(00:13:02) The Final Three QuestionsJohn shares his best communication advice, a communicator he admires and ingredients for successful communication. (00:15:17) Conclusion

Tara VanDerveer has more wins than any other coach in NCAA basketball history. But as she says, motivating and leading teams isn’t about barking orders. Communication, she says, “It starts, number one, with listening.”For VanDerveer, leadership isn’t about a power dynamic, but a collaboration between her and her team. “I can't do it by myself and they can't do it by themselves. But as a team, we can,” she says. From seeking opinions from her assistant coaches to connecting with players about life outside the gym, VanDerveer recognizes that championships are won through communication. “The relationships that you have with your players, the communication that you have with them, will determine your success as a coach,” she says.In this episode of Think Fast, Talk Smart, VanDerveer and host Matt Abrahams explore more communication insights from on and off the court — being clear and concise, giving praise and positive feedback, and letting go of perfectionism.Episode Reference Links:Stanford Cardinal Profile: Website Ep.102 Create Presence: How to Communicate in a Way Others Can Feel Website / YouTube Ep.35 Leading From The Hot Seat: How To Communicate Under Pressure Website / YouTube Connect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn,  Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Tara VanDerveer, former Stanford University basketball coach.(00:00:59) Building Trust and OpennessFostering an environment where players feel comfortable being challenged and pushing themselves.(00:01:52) Communicating Under PressureStrategies for speaking clearly and concisely during crucial moments in games.(00:05:24) Motivation and FocusMotivating a team during challenging times and keeping them focused after successes.(00:07:26) The Value of RoutineThe value and impact of routines in practice and performance.(00:09:01) Positive Feedback and PraiseBalancing constructive criticism with positive feedback to foster player growth.(00:10:46) Taking RisksInsights on taking risks in career and coaching strategies.(00:12:56) Dual Role of CoachingThe dual role of a coach in ensuring both athletic and personal growth for players.(00:14:11) Handling Turnover and OnboardingManaging player turnover and integrating new team members.(00:16:39) Managing EmotionsTechniques for staying calm and focused during high-emotion situations.(00:17:55) Handling Mistakes and Staying PositiveMethods for helping players move past mistakes and stay focused.(00:19:35) Equity in SportsAddressing and advocating for equity between women's and men's sports.(00:21:21) Final Three QuestionsTara shares how to accept praise, two communicators she admires, and her recipe for successful communication.(00:26:30) Conclusion

“Anything is fixable,” say Frances Frei and Anne Morriss. As cohosts of the Fixable podcast, they’re typically the ones doing the fixing, but on this special episode, they turn to Matt Abrahams for tips on what to do when communication breaks down.Both Frei and her wife Morriss are public speakers; the former, a professor at Harvard Business School, the latter, a CEO and best-selling author. As they discuss with Matt Abrahams, perfectionism and self-doubt can often creep in, both during preparation before speaking and after the fact. According to Matt, effective communication is about “connection, not perfection.” Instead of putting pressure on ourselves to “get it right,” Matt encourages us to shift our focus from ourselves to those we’re speaking to. “Whenever you're communicating, you're in service of the audience you're communicating to,” he says. “It's not about you, it's about them and what you can do for them.”In this podcast episode, Frei, Morriss, and Matt explore frameworks and strategies for speaking more spontaneously, building confidence, managing anxiety, and course-correcting when communication goes awry.Episode Reference Links:Fixable Podcast: Website Anne Morriss & Frances Frei: Website Anne Morriss: LinkedIn Frances Frei: HBS ProfileConnect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn,  Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionMatt Abrahams introduces the episode, a collaboration with the Fixable podcast hosted by Frances Frei and Anne Morriss.(00:04:58) Mission of Spontaneous Speaking Matt discusses his focus on helping people communicate more effectively in unplanned situations.(00:07:10) Audience Centered Communication The importance of focusing on the audience to reduce anxiety and improve communication.(00:09:51) Connection Over Perfection Prioritizing connection over perfection in communication.(00:11:00) Benefits of Effective Communication The benefits of improving spontaneous speaking skills.(00:12:17) Building a Communication Infrastructure An outline of helping organizations create supportive communication environments.(00:13:33) Six Steps to Better Communication A six-step process to improve spontaneous communication, covering mindset and messaging.(00:16:55) Managing Communication Anxiety Strategies for managing anxiety in high-stakes communication situations.(00:21:00) Handling Blanking Out How to handle and recover from blanking out during a speech or presentation.(00:25:21) Real-Life Experience A recent experience of underestimating time during a keynote and how the situation was managed.(00:27:44) The Value of Preparation The importance of preparation in both spontaneous and planned communication.(00:28:43) AMP and Building ConfidenceThree immediate strategies for reducing anxiety right before speaking.(00:31:53) Conclusion 

Whether winning over a hiring manager or winning new business, career success often hinges on how we communicate. That’s why Andrew Seaman is on a mission to help people find the words that work — to get work.Seaman is the senior managing editor for jobs and career development at LinkedIn, and as the creator and host of the Get Hired podcast and newsletter, he helps millions hone communication skills to land the jobs they want. According to him, getting opportunities isn’t just about experience or connections, but how we frame and present our personal and professional narratives. With a standard resume, he says, “You're making them connect the dots. And people are not good at that.” Instead, he recommends crafting a story that explains where you’ve been, where you are, and where you hope to go. “Connect the dots for them,” he says, “so they're not viewing you as a person who has bounced around. They're thinking, this person has had a cohesive career.”In this episode of Think Fast, Talk Smart, Seaman and host Matt Abrahams explore tools for navigating the interview process, networking on and offline, and communication strategies to get hired.Episode Reference Links:Andrew SeamanAndrew’s Podcast: Get HiredEp.118 Maximizing Your Brand: Communicating Who You Are to Help Get What You Want Ep.147 Disrupt Yourself: How to Innovate Who You Are and Become Who You Can BeEp.62 Best Of: Summer Learning Series, How Humor Can Be a Secret Weapon in CommunicationConnect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn,  Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Andrew Seaman, Senior Managing Editor for Jobs and Career Development at LinkedIn.(00:00:57) Importance of Online PresenceThe significance of maintaining an online presence and tips on optimizing LinkedIn profiles.(00:01:52) Posting on LinkedInThe frequency and type of posts on LinkedIn, balancing professional and personal content.(00:03:41) Commenting vs. PostingAdvice on adding value through comments and engaging with posts.(00:05:12) Interview PresenceThe importance of presence in interviews, sharing examples of making good and bad impressions.(00:06:59) Recovering from Bad ImpressionsThe challenges and possibilities of recovering from a poor first impression in an interview setting.(00:07:48) Interviewing from the Interviewer's PerspectiveTips for hiring managers on how to conduct effective interviews and evaluate candidates.(00:10:25) Challenging Interview QuestionsThe appropriateness and benefits of challenging candidates during interviews to assess their fit and preparedness.(00:11:44) Best Practices for IntervieweesStrategies for interviewees to prepare and effectively answer questions, using the ADD method.(00:13:58) Handling Spontaneity in InterviewsPreparing for interviews when time is limited and the importance of flexibility and adaptability.(00:17:17) Following Up After InterviewsBest practices for following up after an interview to leave a positive impression.(00:19:43) Broader Career AdviceLeveraging online communities and tools for career growth, emphasizing networking.(00:22:14) The Final Three QuestionsAndrew shares his favorite response to an interview question, a communicator he admires, and three ingredients for successful communication.(00:25:31) Conclusion (00:00) - Introduction (01:40) - Importance of Online Presence (02:35) - Posting on LinkedIn (04:24) - Commenting vs. Posting (05:55) - Interview Presence (07:42) - Recovering from Bad Impressions (08:31) - Interviewing from the Interviewer's Perspective (11:08) - Challenging Interview Questions (12:27) - Best Practices for Interviewees (14:41) - Handling Spontaneity in Interviews (18:00) - Following Up After Interviews (20:26) - Broader Career Advice (22:57) - The Final Three Questions (26:14) - Conclusion

Sometimes, what’s communicated to us can have a big impact on how we communicate to others. This episode explores some of the best communication advice — from experts and Think Fast, Talk Smart listeners around the world.As teachers of Strategic Communication, lecturers Shawon Jackson and Matt Abrahams have plenty of advice on how to be a better communicator. But in this 150th episode of Think Fast, Talk Smart, the two don’t just discuss the communication strategies they share with students in their class, they also feature communication advice from listeners of the podcast.Covering topics like knowing your audience, using transitions to tie together different ideas, and embracing the power of silence, Jackson and Abrahams unpack good advice for good communication in this celebratory episode of Think Fast, Talk Smart.Episode Reference Links:Stanford Profile: Shawon Jackson Shawon’s Educational Program: Vocal JusticeConnect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn,  Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) Introduction Host Matt Abrahams joins guest Shawon Jackson, a lecturer at Stanford GSB, for the 150th episode of Think Fast, Talk Smart.(00:01:25) The Role of Effective TransitionsThe importance of transitions in communication, and an outline of four key types.(00:04:11) Techniques for Using SlidesAdvice on creating effective presentation slides, emphasizing story first and less is more.(00:07:23) Listener Advice: Knowing Your AudienceListeners Kevin Weinstein and Kesinee Angkustsiri Yip share the importance of knowing your audience.(00:08:34) Techniques for Understanding Your AudiencePractical techniques for understanding your audience(00:10:49) Listener Advice: The Power of SilenceListener Ashita Tenki shares advice on the power of silence in communication.(00:11:22) Practicing Silence in CommunicationThe benefits of holding silence and techniques for making it more comfortable.(00:12:45) Addressing Communication Pet PeevesShawon and Matt share communication pet peeves, and discuss best practices.(00:16:07) Listener Advice on the Importance of ListeningListener Digant Dave highlights listening as a critical communication tool.(00:17:07) Strategies for Effective Listening [00:17:54 - 00:18:19]The importance of listening for both content and emotional context in communication.(00:19:39) Conclusion

“What people regret over time are things they didn’t do. They didn’t take that trip, they didn’t ask that person out on a date. They didn’t start that business,” says former political speechwriter and author Dan Pink. “I think it’s because we are slightly over-indexed on risk. We overstate the risk in many circumstances.”In this episode of Think Fast, Talk Smart, strategic communications lecturer Matt Abrahams sits down with Pink to hear how we can take more risks and how leaders can inspire others by focusing on the why instead of the how. “There’s almost incontrovertible evidence that a sense of purpose is the most cost-effective performance enhancer that organizations have,” Pink says.Episode Reference Links:Dan Pink: WebsiteBooks: The Power of Regret, DriveOriginal Episode: Ep.92 No Regrets: How to Take Risks in Your Communication, Relationships, and CareerEp.103 Simple Is a Superpower: How to Communicate Any Idea to Any AudienceEp.80 Magic Words: Change What You Say to Inspire and Influence OthersConnect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn,  Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Dan Pink, a NYT bestselling author and former political speechwriter.(00:01:17) Lessons from Political SpeechwritingInsights from Dan’s experience as a political speechwriter.(00:03:58) Speak Like a HumanThe necessity of authentic communication and the power of speaking naturally and directly.(00:07:57) The Role of Immediacy in CommunicationHow immediacy can enhance connection and engagement in communication.(00:09:24) Problem Finding vs. Problem-SolvingThe value of identifying hidden problems in persuasive communication and sales.(00:11:21) Understanding and Harnessing PurposeHow purpose enhances motivation and performance in work and life.(00:15:11) Communication, Risk, and RegretThe impact of perceived versus actual risk in communication and decision-making.(00:20:16) Timing and Breaks for Enhanced PerformanceOptimizing performance through strategic timing and the importance of taking breaks.(00:22:41) The Final Three QuestionDan shares communication advice, a communicator he admires, and three ingredients for successful communication.(00:25:39) Conclusion

In our personal and professional lives, some conversations are harder than others. To navigate the difficulties of discussing what matters most, Professor Irv Grousbeck says we need the right balance of conviction and compassion.At both Stanford Graduate School of Business and Stanford School of Medicine, Grousbeck teaches courses on managing difficult conversations. He equips students with skills to be direct while being respectful, to be strong while being warm, and to resist any urge to beat around the bush. "Directness, with respect, is essential,” he says. "So many of our students feel that if you're direct with someone, somehow that's harsh. The art of good conversation management, I think, does involve directness and respect at the same time."In this episode of Think Fast, Talk Smart, Grousbeck and host Matt Abrahams explore practical tips and strategies for navigating difficult conversations, from the importance of listening and pausing, to the value of rehearsing your words in advance.Episode Reference Links:Stanford Profile: H. Irving GrousbeckIrv’s Book: New Business Ventures and the Entrepreneur Center for Entrepreneurial Studies | Stanford Graduate School of BusinessConnect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn,  Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Irv Grousbeck, lecturer at Stanford GSB, and co-founder and co-director of the GSB Center for Entrepreneurial Studies.(00:01:04) Ingredients for Entrepreneurial SuccessThe importance of being an opportunity finder and getting comfortable with the domain you are in.(00:02:38) Myths About EntrepreneurshipDispelling common myths about entrepreneurs.(00:03:30) Can Entrepreneurs Be Made?The potential for anyone to become an entrepreneur through hard work and exposure.(00:04:07) Challenges in CommunicationThe most difficult communication challenges students face and tips to handle these situations.(00:06:19) Imposter SyndromeDealing with imposter syndrome and advice on how to handle and overcome it.(00:07:38) Managing Difficult ConversationsManage challenging communication by starting conversations effectively and using collaborative language.(00:10:15) Role-Playing ScenarioA role-playing exercise to demonstrate how to handle a challenging conversation.(00:17:37) The Value of ListeningThe importance of listening in crucial conversations and advice on how to listen more effectively.(00:18:58)  Career AdviceAdvice on career planning, emphasizing the importance of context and strategic thinking.(00:21:57) The Final Three QuestionsIrv shares what he has learned from his students, a communicator he admires, and the key ingredients for successful communication.(00:26:02)  Conclusion

Innovation and disruption aren’t just for organizations. According to Whitney Johnson, we can find new possibilities for personal and professional growth — by disrupting ourselves.As an executive coach, author, and podcaster, Johnson teaches people how to level up their lives and careers through the power of personal disruption. Her book, Disrupt Yourself: Putting the Power of Disruptive Innovation to Work, reveals how shaking things up enables us to break free of the constraints we might not even know we’re imposing on ourselves. “Personal disruption [is] a process of deliberate self-innovation; a decision to step back from who you are to slingshot into who you can be,” she explains.In this Think Fast, Talk Smart episode with host Matt Abrahams, Johnson offers strategies for tailoring messages to different audiences, reveals the key ingredients for successful communication, and explains how disrupting yourself can open new doors and help you reach your full potential.Episode Reference Links:Whitney Johnson: Website Whitney’s Books: Website Whitney’s Podcast: Disrupt Yourself Podcast Lindsay McMahon’s Podcast: All Ears English Podcast Clayton Christensen’s Book: The Innovator's DilemmaEp.118 Maximizing Your Personal Brand: Communicating Who You Are to Help Get What You WantEp.138 Speak Your Truth: Why Authenticity Leads to Better CommunicationConnect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn,  Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces Whitney Johnson, keynote speaker and executive coach.(00:01:25) The Concept of DisruptionThe definition of disruption, and the benefits of personal disruption and self-innovation.(00:02:48) Identifying and Leveraging Distinctive StrengthsHow to identify distinctive strengths through observing frustrations, listening to compliments, and valuing inherent skills.(00:06:11) The S Curve of LearningThe S curve model, its stages, and how it relates to personal and organizational growth.(00:11:56) Tenacity and Tolerance in Personal DisruptionThe importance of tenacity, and the ability to tolerate ambiguity and failure during the disruptive process.(00:13:35) Encouraging Disruptive Ideas in OrganizationsStrategies for leaders to foster a culture that encourages disruptive ideas and constructive dialogue within teams.(00:17:00) The Final Three QuestionsWhitney shares how she tailors her communication for varying audiences, a communicator she admires, and her recipe for successful communication.(00:22:30) Conclusion 

Stress can get in the way of our communication with others. To manage our stress, psychologist Jenny Taitz says, we first need to adjust the conversations that we have with ourselves.Taitz is an assistant clinical professor in psychiatry at the University of California, Los Angeles, and the author of several books, including Stress Resets: How to Soothe Your Body and Mind in Minutes. According to her, much of the stress we experience is self-created through negative thought patterns and harsh self-criticism. “We're doing this to ourselves all the time,” she says. But as we become aware of these unhelpful mental loops, Taitz’ “resets” can help us disrupt them and reframe self-talk in more productive waysIn addition to changing our self-talk, Taitz offers tools for refreshing our communication with others. In this episode of Think Fast, Talk Smart, she and host Matt Abrahams explore her G.I.V.E. framework — how being gentle, interested, validating, and easy-mannered equips us for more positive conversations with ourselves and othersEpisode Reference Links:Jenny Taitz: Website Jenny’s Book: Stress Resets Communicator Jenny admires: Sharon Salzberg Ep.69 Feeling Nervous? How Anxiety Can Fuel Better CommunicationEp.122 How To Be More Confident and Calm in Your Communication: Managing the "ABC’s" of Communication Anxiety Connect:Email Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn,  Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Jenny Taitz, a clinical psychologist and an assistant clinical professor in psychiatry at UCLA.(00:00:51) Understanding the Stress CycleExplanation of the stress cycle, highlighting common mistakes in stress management.(00:02:38) Practical Tips for Managing StressAdvice on resetting the mind, body, and behavior to manage stress more effectively.(00:05:50) Addressing Overthinking and RuminationTechniques for reducing overthinking and rumination, and recognizing and redirecting unproductive thought patterns.(00:08:45) Swapping "Why" for "How"Benefits of changing one's internal dialogue from "why" to "how" questions, facilitating a more proactive and less stressful mindset.(00:10:56) Communicating EmpathyIntroduction to the GIVE acronym, a method to help improve empathetic communication.(00:12:58) The Final Three QuestionsJenny shares her personal methods for managing stress, a communicator she admires, and three ingredients for successful communication.(00:17:33) Conclusion