To The Point - Home Services Podcast

YouTube | Instagram | Facebook | TikTok | LinkedIn | XIn this episode of  @ToThePointHomeServicesPodcast  , Chris sits down with Richard Lewis, CEO of Redwood Services, to discuss his transformative journey in the home services industry.From his early days at ServiceMaster to launching Redwood Services, Richard shares insights on scaling businesses, maintaining strong company culture, and the importance of strategic partnerships.He delves into Redwood’s unique approach to consolidating businesses while honoring the legacy and operational style of each partner.Key Takeaways:Embracing Change and Innovation: Richard highlights how Redwood aims to revolutionize the home services industry by partnering with established brands and helping them grow without losing their unique identities. He emphasizes the importance of not centralizing services but instead strengthening local brands.Building and Maintaining Strong Culture: Culture is the backbone of Redwood’s success. Richard shares how Redwood focuses on creating a supportive environment for partners and their teams, emphasizing that culture sustains growth and resilience.Investing in Marketing and Data-Driven Decisions: In a competitive market, Redwood prioritizes innovative marketing and real-time data analytics to enhance customer acquisition and retention, ensuring that the value of every marketing dollar is maximized.Importance of People: Richard discusses the impact of having a great team and even creating roles for exceptional talents. He talks about “thesis changers” – individuals who can drive significant change within Redwood and how hiring the right people has been instrumental in their growth.Future Outlook: While maintaining focus on core industries, Redwood is preparing to harness new opportunities in 2025, driven by a commitment to continue scaling home service businesses in a dynamic landscape.Follow Links:Website: https://rynoss.com/to-the-point-home-services-podcast/Richard Lewis: https://www.linkedin.com/in/richardlewismemphis/Instagram: https://www.instagram.com/to_the_point_podcast/

When the industry’s top leaders come together, you know the conversation is going to be powerful—and this one is no exception 🎙️✨! Join host Chris Yano as he sits down with the renowned LSD Group: Chad Peterman, Tommy Mello, Aaron Gaynor, Travis Ringe, Tom Howard, and Ismael Valdez. This all-star team of home services experts tackles the critical strategies for budgeting 💵, financial planning 📊, and setting your business up for success in 2025 🚀.From practical advice on maximizing budget efficiency to creating a winning financial mindset, this group shares what it really takes to thrive 💯. Hear their honest perspectives on overcoming challenges, building stability, and planning for growth in a way that lasts 💪.Tune in for the insights that will help make 2025 your most successful year yet! 🎧🔥Additional Resources➡️ Schedule a FREE consultation here: https://rynoss.com/contact-usConnect with the LSD Group MembersChad Peterman: https://petermanhvac.com/Tommy Mello: https://a1garage.com/Aaron Gaynor: https://geteco.com/Travis Ringe: https://proskillservices.com/Tom Howard: https://www.servicetitan.com/Ismael Valdez: https://nexgenairandplumbing.com/To The Point Home Services Podcast is a home services podcast that gets to the point! 🎯 Focused on helping HVAC, plumbing, electrical, roofing, and many other home service companies grow exponentially 🌱📈.

Kevin Comerford and Jonathan Bancroft return for Part 2 of this insightful conversation! 🎉 Host Chris Yano and co-host Chad Peterman continue their deep dive with the former President of Service Champions and the former President of Morris-Jenkins, exploring how to create a thriving learning culture within your home services business. 🏫💡In this episode, Kevin and Jonathan discuss building training academies or universities, finding the resources needed for growth, and the key differences between training and education. 📚 They also share actionable tips on how to start fostering a culture of learning in your business, helping you set up your team for success! 🚀 Tune in now to take your company’s learning and development to the next level! 🎧✨Additional Resources➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us—Connect with Kevin ComerfordWebsite: https://www.servicechampions.netInstagram: https://www.instagram.com/servicechampionsnorcal/ 📸Facebook: https://www.facebook.com/servicechampionsN 👍LinkedIn: https://www.linkedin.com/in/kevin-comerford-bb6a2913/ 💼TikTok: https://www.tiktok.com/@servicechampions 🎵X: https://x.com/ServiceChampsN 🐦—Connect with Jonathan BancroftWebsite: https://morrisjenkins.comInstagram: https://www.instagram.com/morrisjenkins17/ 📸Facebook: https://www.facebook.com/MorrisJenkinsCharlotte 👍LinkedIn: https://www.linkedin.com/company/morris-jenkins/ 💼TikTok: https://www.tiktok.com/@morrisjenkinsclt 🎵X: https://x.com/MorrisJenkins 🐦—To The Point Home Services Podcast is a home services podcast that gets to the point! 🎙️ Focused on helping HVAC, plumbing, electrical, roofing, and many other home services companies grow exponentially. 🚀🔧

Kevin Comerford and Jonathan Bancroft are back for another insightful episode! 🎉 Join host Chris Yano and co-host Chad Peterman as they engage in a dynamic conversation with the President of Service Champions and the former CEO of Morris-Jenkins. They delve into the critical factors of effective leadership in the home services industry, discussing the merits of homegrown talent versus outside hires, and how a strong company culture can set your business apart in a competitive market. 🏆 Throughout the episode, Kevin and Jonathan share their valuable insights on documenting company culture and the benefits of creating training academies within your organization. 📚 Their experiences shed light on the strategies that can elevate your business, drive profitability, and foster a motivated workforce. Tune in now to gain actionable strategies that can transform your business approach! 🎧✨ Additional Resources ➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us — Connect with Kevin Comerford Website: https://www.servicechampions.net Instagram: https://www.instagram.com/servicechampionsnorcal/ 📸 Facebook: https://www.facebook.com/servicechampionsN 👍 LinkedIn: https://www.linkedin.com/in/kevin-comerford-bb6a2913/ 💼 TikTok: https://www.tiktok.com/@servicechampions 🎵 X: https://x.com/ServiceChampsN 🐦 — Connect with Jonathan Bancroft Website: https://morrisjenkins.com Instagram: https://www.instagram.com/morrisjenkins17/ 📸 Facebook: https://www.facebook.com/MorrisJenkinsCharlotte 👍 LinkedIn: https://www.linkedin.com/company/morris-jenkins/ 💼 TikTok: https://www.tiktok.com/@morrisjenkinsclt 🎵 X: https://x.com/MorrisJenkins 🐦 — To The Point Home Services Podcast is a home services podcast that gets to the point! 🎙️ Focused on helping HVAC, plumbing, electrical, roofing, and many other home services companies grow exponentially. 🚀🔧

Steve Little is a visionary leader in the roofing industry. 🌟 As the President and Partner of KPost Company, he and his team have transformed roofing, waterproofing, and solar power solutions for over 21 years. Steve is also the Founding Partner and CEO of National Roofing Partners (NRP), proudly balancing his professional achievements with being a dedicated husband, father, and grandfather. 👨‍👩‍👦 In this episode, host Chris Yano engages Steve in a discussion about his journey in establishing KPost in 2003, driven by his desire to create a better workplace. Steve shares insights on the company's impressive growth, achieving projected revenues of $123 million, and their unique "selling not bidding" strategy that sets them apart in a competitive market. He emphasizes the importance of emotional intelligence in leadership, fostering a culture of trust and recognition, and building strong internal teams. 💪 Tune in to gain valuable insights from Steve's experience on cultivating a winning company culture and leading with emotional intelligence. 🎧 Additional Resources ➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us — Connect with Steve Little Instagram: https://www.instagram.com/kpostcompany/ 📸 Facebook: https://www.facebook.com/KPostCompany/ 👍 YouTube: https://www.youtube.com/@kpostcompany 🎥 LinkedIn: https://www.linkedin.com/company/kpost-roofing-&-waterproofing/ 💼 — To The Point Home Services Podcast is a home services podcast that gets to the point! 🎙️ Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially. 📈

Brian Remington is not your average General Manager. As the driving force behind On Time Experts / Fix-It Group, he has successfully transitioned from the youngest Strength & Conditioning coach in Division 1 athletic history to a leader who shapes businesses and inspires future leaders. 💪🚀In our latest episode, Brian shares his journey and the key lessons he’s learned along the way. You'll discover:-Actionable insights on leadership and coaching in the home services industry-Strategies for fostering growth and creating a strong company culture-Tips on training your team to elevate their performanceJoin host Chris Yano as they dive deep into Brian's unique approach to business development and team training. Brian's wealth of experience provides invaluable advice for anyone looking to enhance their leadership skills and drive success in their organization. 🌟💼Don't miss this chance to gain insights that could transform your business!Additional Resources➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us—Connect with Brian RemingtonInstagram: https://www.instagram.com/theontimeexperts/ 📸Facebook: https://www.facebook.com/theontimeexperts/ 👍YouTube: https://www.youtube.com/channel/UC7_aMevLWYxWcO2XBJm2xfw 🎥LinkedIn: https://www.linkedin.com/company/on-time-experts/ 💼—00:00 Intro6:45 Brian Remington's backstory10:00 Talking about learning how to sell air conditioners, starting a new career12:00 Career growth, learning the ropes17:00 Key leadership qualities19:00 Question's to ask during interviews19:45 The number one quality you have to have is resilience to make it in this game22:00 How do you prepare your managers to lead27:00 Talking about handling low morale as a leader34:00 Everyone needs a coach39:00 Your daily actions broadcast your deepest beliefs40:00 Team meeting cadence & frequency43:00 The 3 types of coaching46:00 Coaching yourself—To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other home services companies grow exponentially. 📈🎧

🚀 Carrie Kelsch is an inspiring entrepreneur who transformed her life and her family's future through hard work and determination. As the CEO and founder of A Plus Garage Doors, Carrie began her journey in the mortgage industry, but her true calling emerged when she started a garage door business in 2005—encouraged by her now-husband to create a family-centered enterprise for their children to be part of.💥 When the 2008 market crash hit, Carrie pivoted to focus entirely on her garage door business, and her efforts paid off. Today, A Plus Garage Doors stands as a $35 million powerhouse in Utah, thriving with family members - including her husband and nephew, actively involved in its success. Despite not graduating high school and being a single mother when she started, Carrie's resilience and vision have propelled her to remarkable heights, making her story a beacon of inspiration for entrepreneurs everywhere.🎙️ In this episode, Carrie shares her insights on building a thriving business from the ground up, the challenges she faced in the competitive market, and how she fostered a culture of excellence that drives her team. You'll hear about her innovative approaches to customer service, the importance of community engagement, and the strategies that have fueled her impressive growth.✨ Tune in now to discover how Carrie's passion and perseverance can inspire your own entrepreneurial journey!Additional Resources➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us—Connect with Carrie Kelsch🌐 Website: https://utahgaragedoors.net/📸 Instagram: https://www.instagram.com/aplusgaragedoors/📘 Facebook: https://www.facebook.com/laytongaragedoorrepair🔗 LinkedIn: https://www.linkedin.com/company/a-plus-garage-doors-utah/🎥 YouTube: https://www.youtube.com/channel/UCxmigZm9FMAd3W9lOLt0Irw—To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.

Aaron Hagan's journey to success is nothing short of extraordinary. 🚀 The CEO of Mister Sparky Mid-America didn't have a smooth start. From facing bankruptcy to the immense challenge of building a business on cash alone, Aaron’s story is a testament to grit and determination. 💪Under his leadership, Mister Sparky Mid-America has expanded to 9 locations and is on pace for $50 million in annual revenue. 📈 Aaron's unwavering commitment to his vision and his ability to navigate through significant hurdles have been key to this impressive growth. 🌟In this episode, Aaron opens up about his experiences and the critical lessons learned along the way. Discover how he overcame the obstacles of losing technicians, financial strain, and the steep learning curve of entrepreneurship. Chris Yano and co-host Chad Peterman dive into Aaron's strategic approach to scaling his business and the resilience required to push through tough times. 🎙️Don’t miss this insightful discussion packed with inspiration and practical takeaways! 🎯Additional Resources➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us—Connect with Aaron HaganInstagram: https://www.instagram.com/mistersparkytulsa 📸Facebook: https://www.facebook.com/mistersparkytulsaok 👍LinkedIn: https://www.linkedin.com/in/aaron-hagan-1866341a/ 🔗Twitter: https://x.com/mrsparkytulsa 🐦YouTube: https://www.youtube.com/@MisterSparkySLC 🎥00:00 Intro8:54 buying a franchise vs starting your own company15:00 Filing for bankruptcy in the home services 20:22 How to build a a business after filing for bankruptcy33:30 Trusting others to help grow your business41:24 Running a business with no employees and a toxic work culture53:33 Lessons learned in business through hard times and developing strong leaders—To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially. 🚀

Julian Scadden is back on the podcast, and this time he’s bringing fresh insights into the world of home services! As President & CEO of Nexstar, Julian has his finger on the pulse of the industry, and he’s here to share what’s driving success in today’s market. In this episode, Julian joins host Chris Yano and co-host Chad Peterman for a deep dive into the current state of home services. They discuss how Nexstar members are navigating today’s challenging landscape and why mastering the "unsexy" fundamentals of the business—what we often call blocking & tackling—is more crucial than ever. 🛠️ Julian reveals: The latest trends shaping the home services industry 🔍 How Nexstar members are finding success through fundamental practices 💼 The importance of focusing on core operations and not just flashy innovations 📊 Tune in for valuable insights on how you can leverage these fundamental strategies to elevate your own business. Whether you’re looking to refine your approach or just stay ahead of the curve, this episode has something for you! Don’t miss out—listen now and get inspired to enhance your business fundamentals! 🎧 Additional Resources ➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us — Connect with Julian Scadden 🌐 Website: https://www.nexstarnetwork.com 👍 Facebook: https://www.facebook.com/nexstarnetwork.inc 📸 Instagram: https://www.instagram.com/nexstar_network/ 🔗 LinkedIn: https://www.linkedin.com/company/nexstarnetwork/ 🕊️ X: https://x.com/nexstarmembers — To The Point Home Services Podcast is your go-to source for actionable insights and inspiration in the home services industry. We focus on helping HVAC, plumbing, electrical, roofing, and other home services companies reach new heights. 🚀

Some contractors are concerned with the state of the industry...but not Ken Goodrich! Now Chairman of Goettl, To The Point legend KG and host Chris Yano talk about what contractors of all sizes can do to compete even in an unstable market with less demand and higher competition. Listen now! YouTube | Instagram | Facebook | TikTok 2:45 Comparing business models 3:07 Pantheon 2023 4:17 Kens new position in Goettl 6:15 reflection of running a business 6:54 The importance of recruiting great leaders in your business 9:17 transitioning from a leader in your business to a chairman role 12:00 building a machine of profits and revenue 14:40 the fundamentals of building your business 16:40 tech enabled business model 20:05 The “Art work” of an entrepreneur 22:00 succeeding in an unstable market 25:50 Your brand story 27:10 hyper focus on your community 29:57 not worrying about this recession 35:30 the average book rate from your csr team 41:30 One thing to do to improve your business is sit inside the call center 44:49 Service World Expo 46:15 Being a constant learner in your industry 53:02 Smart AC 56:53 Everservice 1:03:20 Closing

Why are so many HVAC contractors still unwilling to embrace the modern customer journey? We welcome back To The Point legend "Tall Paul" Redman, VP of Sales and Success for Contractor Commerce to talk about the way your customers shop, why offering some pricing and products online can still be profitable, and how to differentiate yourself from the market!     YouTube | Instagram | Facebook | TikTok   04:18 Bob Sager Birthday message for Tall Paul 12:36 Adding on the pillar content: filters 13:54 Going from selling in person to online - E-commerce 16:00 Giving online estimates 23:20 What is Contractor Commerce 26:43 What can I do with my business’ website and E-commerce 28:00 How to engage with your customers 31:20 American home comfort study 38:44 Benefits of direct mail 50:07 Sales by education 55:00 Giving a ball park price over the phone

With demand leads down and contractors searching for answers, we're re-releasing our famous episode with Michael E. Gerber and Ken Goodrich. Whether you heard it years ago or you haven't heard it yet, this episode is one you don't want to miss!   YouTube | Instagram | Facebook | TikTok   00:00 Intro 18:16 Does it feel equally as good to know successful people keep coming back to you? 24:10 How did you (Ken) and Michael meet and become close like you are? 49:27 What are some of the top rules for success? 57:50 Does your marketing percentage go up when you are going into a new market and what is that percentage? 1:10:15 What advice do you have for contractors through the slow season?

CSRs are your first line of defense…and offense! We bring on Liz Patel to talk about call coaching your CSRs to boost your bottom line and make sure you aren't losing out on valuable leads in the highly competitive home services and improvement industry. Listen now!   YouTube | Instagram | Facebook | TikTok   05:15 How did you get into the trades? 08:27 How did the beta experiences go with such big companies? 14:52 What are some of the KPIs that these contractors should be looking for to measure success? 19:33 How do you handle varying skill levels? 24:44 What are some red flags to be aware of in CSRs? 29:25 Is there a good cadence that people should be paying attention to for training? 32:18 How important is roleplaying in training your CSR? 35:04 What are some ways to motivate your CSRs? 37:56 What is a good frame of reference on cost for a good CSR coaching service? 40:38 How to get ahold of us to get any information?

In the home services industry and most markets, demand leads are down across the board. We bring on Joshua Crouch, CEO & Founder of Relentless Digital, to talk with host Chris Yano about the state of digital marketing, the real numbers around leads, and what contractors can do about it!   YouTube | Instagram | Facebook | TikTok  

On today’s episode, Chris and David Lord talk about the history of Nexa and what it takes to make a successful customer service call with your customers.   YouTube | Instagram | Facebook | TikTok 6:40 what did you come in and change to make Nexa so successful? 12:50 What all are you able to do for the contractor? 16:37 What is the size of Nexa? 18:20 Are your agents overseas or in the U.S? 22:22 How is your cost comparable to others? 24:21 What are some good averages? 29:22 Phone call with Nexa CSR 42:56 What are you seeing these home services companies that are the biggest pain points? 49:30 Do you have to go back and reschedule? 51:58 What are you doing with the out bounding calls? 54:30 Is text messaging apart of this?

Host Chris Yano speaks to an audience at the 2023 Vertical Track event about his journey through the trades, and why getting the attention of your audience is paramount to success. Listen to hear why return on investment isn't the only ROI you need to pay attention to! YouTube | Instagram | Facebook | TikTok 4:40 95/5 Rule 11:40 return on influence 14:00 Branding 15:40 6 P's of Marketing 22:04 KMART Commercial 24:00 Social Media Influence 29:10 Pay attention to market 34:00 pay attention to results 41:00 Pay attention to your people 45:31 Pay attention to giving back

Host Chris Yano speaks to an audience at the 2023 American Dream Event in Houston, Texas. Chris tells the story of RYNO Strategic Solutions, detailing his journey from his start in Indiana to running the #1 digital marketing agency for the home services and improvement industries. YouTube | Instagram | Facebook | TikTok 00:00 Intro 1:02 The 95/5 Rule 6:52 The beginning of RYNO 13:24 Yellow pages 16:18 Brickyard Marketing 24:47 When things started to change 33:43 closing remarks

Special host Jeff speaks with CEO & Founder of Perimeter Roofing, Jeff Price live from Win The Storm in Dallas! We dive in to how Todd made the transition from the gym industry to the world of roofing, how he's grown his business, and what sets him apart from the competition.  YouTube | Instagram | Facebook | TikTok 00:47 Is there any part of your body that is not tattooed? 01:15 Tell us about how you got into the trades? 03:12 When did you know that you have really made it? 04:29 How did you start to differentiate perimeter roofing to your competitors? 08:36 What is the best way you have attracted customers to your business? 09:57 From a digital marketing standpoint how have you guys attracted customers? 11:58 How important is your branding and your brand in your marketing strategy? 15:15 Talk to me about your core values 17:21 Does your team see how disciplined you are and do you think that drives them to be more disciplined? 18:04 Give me an example of when you were so disciplined a customer was impacted by your team picking up their game? 22:08 What was the biggest mistake you have made and how did you overcome it? 28:25 What is some advice you give some of the younger guys? 30:15 What is next for you and perimeter roofing?

Planning to sell your business or just sold? Hearing that you're going to have to pay 30% or more in taxes? What if we told you that simply wasn't true…We welcome Vince Annable, CEO and Founder of VFO Advisory Group to talk about how business owners can successfully navigate taxes, estate planning, retirement and more to MAXIMIZE how much money they're keeping for themselves and their families.   YouTube | Instagram | Facebook | TikTok 00:00 Intro 4:47 Tell us a little about your history 8:50 Give us an overview of the financial services you offer 11:10 What is the lead time for people to be thinking about this? 13:58 What can some of these early companies do to get them in a better position with their finances? 17:33 Can you explain how in your model you are providing legal representation and the accountant of record for your client? 22:13 How do you get compensated? 27:17 What options do they have? 30:35 what is one thing they can do THIS WEEK even without your help? 35:01 How do you approach situations that could involve an economic downturn? 38:15 With your tax planning are you looking at any off shore jurisdictions? 40:21 with your minimization structures have those been tested through the legal system with the IRS? 42:24 Could you offer the to the point listeners a 30 minute discovery session with you and your team? 45:15 How do people get in touch with you or your organization?  

Join an esteemed panel of movers and shakers in the home services industry at the 2023 ACCA Conference! Host Chris Yano speaks to the panel about how you can not just survive, but THRIVE in a recession or downturned economy.  YouTube | Instagram | Facebook | TikTok 00:00 4:35 Is there a market correction coming? 10:15 How to prepare for a recession 19:20 Adding services to your company 32:50 Should you lease or finance services? 50:30 What pre-qualification questions to ask your customer 54:30 How to navigate high interest rates