In this episode of Uncontested Investing, we’re getting into one of the most critical (and often overlooked) parts of real estate investing — due diligence. Whether you’re buying your first property or scaling your portfolio, your profit is made long before closing, and due diligence is how you protect it. We walk through a comprehensive investor checklist, covering everything from verifying disclosures, zoning, and title issues to assessing flood zones, insurance, and environmental risks. We also discuss the power of local networking, using your professional partners wisely, and why your inspection reports and documentation can make or break your next deal. If you’re ready to level up your investing game and avoid costly surprises, this episode gives you the exact framework for doing your homework the right way every time. Key Talking Points of the Episode 00:00 Introduction 01:48 Reviewing property listings and disclosures 02:31 Key objectives for due diligence 03:37 Verifying permits, renovations, and property records 04:20 Market analysis: comps, absorption rates, and upcoming development plans 05:36 Why clear title, liens, and ownership verification matter 06:34 Boundary disputes and surveys: ensuring your property lines are accurate 07:44 Structural and system inspections: roofing, foundation, plumbing, electrical, HVAC 09:49 Zoning and code compliance: understanding setbacks, density limits, and regulations 11:45 Financial due diligence: taxes, assessments, and understanding true operating costs 12:29 Condo considerations: rental limits, HOA bylaws, and special assessments 14:34 Reviewing title insurance and old deeds 16:11 Environmental and site assessments: when to order a Phase I or Phase II 17:07 Real-life lessons from an old hat factory and contamination issues 18:34 Partnering with local experts: attorneys, inspectors, surveyors, and environmental specialists 20:32 Documenting and keeping records for recourse and resale value 22:30 Networking, organization, and how due diligence builds investor confidence Quotables “Try not to learn from your mistakes, learn from somebody else’s.” “Due diligence is about unveiling the potholes before you drive over them.” “Networking makes due diligence less overwhelming. You don’t have to do it alone.” Links RCN Capital https://www.rcncapital.com/podcast https://www.instagram.com/rcn_capital/ info@rcncapital.com REI INK https://rei-ink.com/
In this episode of Uncontested Investing, we’re sitting down with Bobby Triplett, the Senior Vice President of Renovations at Offerpad, one of the nation’s leading real estate solution platforms. Bobby takes us behind the scenes of managing thousands of home renovations across multiple markets both for Offerpad and for large-scale investor clients. He shares lessons on leadership, scaling teams, managing vendor partnerships, and navigating market expansion across diverse regions and labor markets. We also dig into Offerpad’s Renovate program, which allows smaller and mid-sized investors to leverage Offerpad’s in-house construction network, and how partnerships, not competition, drive long-term success in the single-family rental and fix-and-flip spaces. If you want to learn how to scale efficiently, build strong vendor relationships, and improve ROI through consistency and ownership, this episode delivers a masterclass in leadership and operational excellence. Key Talking Points of the Episode 00:00 Introduction 01:00 Bobby’s start in real estate: from Invitation Homes to leading Offerpad’s renovation operations 02:09 The foundation of leadership: Why ownership and consistency matter most 03:13 Expanding into new markets and the unexpected hurdles of scaling nationwide 05:14 Setting clear expectations when finding and in maintaining strong vendor partners 07:10 How leadership mindset and coaching culture improve vendor relationships 08:40 Inside Offerpad’s Renovate program: Helping investors scale without hiring full-time staff 10:33 Why boots-on-the-ground project management still beats technology-only solutions 12:35 Deal Maker: How Bobby turned around an underperforming Atlanta market team 13:36 The power of organization, efficiency, and mentorship in scaling teams 15:45 Key data points when entering a new market: Labor, permitting, scalability 18:02 Why cross-department communication between acquisitions, renovation, and disposition drives profits 21:13 Bobby’s leadership motto: “Leave it better than you found it” 23:40 How to assess ROI and identify the “win” in any property 25:05 Building partnerships with wholesalers, investors, and industry peers 29:33 Defining your buy box and using data to scale deal pipelines 31:01 Leadership development at Offerpad: Investing in people, not just processes Quotables “Ownership matters more than anything. I’m not looking for finger pointers, I’m looking for people who own the problem and own the solution.” “Leave it better than you found it. That applies to properties, to people, and to partnerships.” “Turnover will crush your ability to scale. Build relationships that last.” Links Offerpad https://www.offerpad.com/ RCN Capital https://www.rcncapital.com/podcast https://www.instagram.com/rcn_capital/ info@rcncapital.com REI INK https://rei-ink.com/
In this episode of Uncontested Investing, we continue our “Marketing and Deal Sourcing” series with a focus on one of the most powerful and often overlooked parts of growing your real estate business: building strong relationships with wholesalers and brokers. We break down how investors can create long-term partnerships that lead to faster closings, better funding terms, and steady deal flow. From communication tips and first impressions to networking strategies, check-ins, and avoiding common mistakes, this episode is a step-by-step guide to building credibility and trust with the people who can make or break your investment pipeline. If you want to scale your real estate portfolio and save time sourcing and financing deals, this episode gives you everything you need to strengthen those key industry connections. Key Talking Points of the Episode 00:00 Introduction 01:17 How brokers help investors connect with multiple lenders and find better terms 02:15 Setting expectations: communicating your goals, comfort zones, and loan criteria 03:03 Why repeat business and respect create stronger partnerships 05:08 Brokers and wholesalers as middlemen: how they streamline transactions 06:57 How to network with brokers and wholesalers—events, meetups, and online platforms 09:35 Making a strong first impression: what to say and how to present your track record 10:17 Communication etiquette: timely responses, feedback, and transparency 11:49 Handling tough conversations and maintaining respect during negotiations 13:37 Nurturing relationships: check-ins, sharing market info, and mutual referrals 14:11 Why providing referrals or testimonials strengthens broker relationships 15:45 Using CRM tools to track communication and broker details 16:48 Personal touches: celebrating milestones, sending congratulations, staying human 17:18 Common mistakes to avoid when working with brokers 18:53 Why you should never ignore “smaller” brokers 19:18 Mentorship mindset: helping others and learning from new connections 20:30 Long-term success: creating consistent partnerships and better terms 22:02 The ripple effect—expanding your network through brokers and wholesalers Quotables “As an investor, your broker is your best asset—they don’t get paid unless your deal closes.” “If you’re sending one deal a year, you’re not top of mind. If you’re sending ten a month, you are.” “Longevity in real estate comes from partnerships. Consistent partnerships create consistent profits.” Links RCN Capital https://www.rcncapital.com/podcast https://www.instagram.com/rcn_capital/ info@rcncapital.com REI INK https://rei-ink.com/
In this episode of Uncontested Investing, we are diving deep into the power of direct-to-seller marketing for real estate investors. While many investors chase MLS deals or pay for expensive online ads, some of the most profitable opportunities still come from proven off-market deal sourcing strategies like direct mail, cold calling, door knocking, and text/email campaigns. We break down how to build targeted seller lists, craft personalized messages that resonate with motivated sellers, and avoid the pitfalls of generic outreach. You’ll also learn how to leverage CRMs, automation tools, and even AI to scale your direct-to-seller campaigns while maintaining a personal, authentic touch. If you’re serious about growing your real estate investing business, finding more off-market deals, and connecting with sellers directly, this episode is packed with actionable strategies to help you generate leads, build trust, and close more profitable deals in 2025. Key Talking Points of the Episode 00:00 Introduction 00:47 Direct mail campaigns: postcards, flyers, frequency, and personalization 01:27 Why it works: cutting out the middleman and meeting sellers where they are 03:01 Marketing to absentee owners, probates, foreclosures, auctions 04:50 Understanding seller pain points and meeting them with empathy, not just a lowball offer 06:16 Leveraging before-and-after photos and even partnerships to build trust 08:02 The four main channels: direct mail, cold calls/voicemails, door knocking, text/email campaigns 09:11 Cold calling tips: scripts, short voicemails, and respectful follow-up 10:49 Door knocking and in-person outreach: when and how to use it carefully 11:50 Text and email campaigns: compliance, opt-outs, and why automation helps scale 14:13 Crafting effective messaging: A/B testing, empathy, and tying to community 16:31 Importance of consistency—tracking results and sticking to follow-up schedules 18:29 Using CRM tools to track outreach, analyze wins, and refine strategy 20:18 Leveraging AI tools like ChatGPT for drafting postcards, scripts, and texts 21:03 Pitfalls: generic messaging, one-channel dependence, and poor follow-up 23:20 Scaling direct-to-seller marketing: when to outsource or bring on a VA Quotables “Don’t just come at this from the ‘I want your house at a discount’ vibe. Meet them as people first.” “Generic, impersonal messages get tossed in the trash more often than not.” “Scaling is about systemizing scripts, automation, and knowing when to outsource.” Links RCN Capital https://www.rcncapital.com/podcast https://www.instagram.com/rcn_capital/ info@rcncapital.com REI INK https://rei-ink.com/
In this episode of Uncontested Investing, we continue our series on marketing and deal sourcing—this time focusing on how investors can use social media as a deal-finding and networking tool. From Facebook groups to LinkedIn connections, from Instagram reels to paid ads, we walk through the strategies that can help investors uncover off-market opportunities, build credibility, and attract both partners and capital. Social media isn’t just about posting pretty pictures—it’s about being authentic, consistent, and intentional with your content so that sellers, buyers, and other investors see you as a trusted resource. If you’ve been hesitant to lean into social media or you’re not sure how to make it work for your investing goals, this episode will show you practical ways to turn likes and comments into leads and closings. Key Talking Points of the Episode 00:00 Introduction 01:00 Using social platforms to source deals and connect with like-minded investors 03:33 Posting your “buy box” to attract sellers and referrals 04:21 Which platforms to prioritize: LinkedIn, Instagram, and where deals get shared 05:55 Targeted ads for motivated sellers and local real estate groups 07:46 Repurposing success stories and market updates into deal-attracting content 09:10 Storytelling through the full lifecycle of a deal—finding, renovating, reselling 11:05 Creating content for two audiences: sellers/buyers AND investors/partners 13:18 Authenticity and even mistakes: why transparency builds trust 14:14 LinkedIn as a credibility hub—high-value connections and partnerships 16:33 Pitfalls to avoid: being too salesy, ignoring engagement, not tracking results 18:12 Handling negative comments—pause, edit, and keep it professional 19:26 Tracking metrics, posting schedules, and experimenting with timing 20:20 Repurposing content across platforms without burning out 21:11 Social media success is not linear—why consistency and patience win 22:28 Collaboration, authenticity, and leveraging social media for deal flow Quotables “Not only can you find deals on social media, but you can also find people that can help you find those deals.” “Don’t just market properties. Market yourself, your personality, and your community.” “If you’re ignoring engagement, you’re setting yourself up to fail on social media.” Links RCN Capital https://www.rcncapital.com/podcast https://www.instagram.com/rcn_capital/ info@rcncapital.com REI INK https://rei-ink.com/
In this episode of Uncontested Investing, Suzanne and I dive into the powerful world of branding for real estate investors. We often see investors hyper-focused on deals, renovations, and returns—but what about their personal brand? Today, we break down why marketing yourself is just as important as marketing your properties. From defining your niche to social media strategies, storytelling, and building community connections, we explore what it really takes to stand out in today’s competitive market. Whether you’re new to investing or looking to grow your influence, this episode delivers actionable tips that can transform the way others perceive—and connect—with your business. Key Talking Points of the Episode [0:00] - Kicking off with energy and why brand marketing matters [0:50] - The power of having a brand that people recognize and trust [1:37] - Defining your niche: fix & flips, rentals, or commercial? [2:53] - Identifying your target audience and tailoring your message [3:52] - Importance of consistency and interaction on social platforms [4:49] - Unique touches in your brand: home warranties, smart tech, etc. [5:10] - Choosing the right social media platform for your content [6:13] - Learning from others: follow but don’t copy [7:13] - Educational content vs. lighthearted fun—finding the right mix [8:25] - Tracking social media performance and adapting your strategy [9:11] - Networking: In-person still beats digital connections [10:12] - Offline marketing tactics: placemats, signage, sponsorships [11:32] - Building a memorable brand and value proposition [12:18] - Your online presence: websites, bios, and testimonials [13:06] - Storytelling and relatability as branding superpowers [13:29] - Dealing with criticism professionally [14:58] - Collaborating with creators and businesses to expand reach [17:53] - Bringing personality to your content with creative video ideas [18:35] - Educational how-to videos for extra value [19:11] - Analyze content performance to guide future strategy [21:11] - Don’t quit early—consistency and patience are crucial [22:10] - Set a content schedule and stick to it [22:28] - Don’t just market properties—market yourself [23:08] - Building brand equity through community engagement Quotables “You can’t just post—you’ve got to show up, interact, and stay consistent.” “Marketing yourself as a brand can take you to that next level as an investor.” “Social media is a tool—networking is the connection.” “Find your niche, master it, and build your brand around it.” “People connect with what’s real—so be real.” “You don’t need to be perfect, you just need to be present.” “The old school handshake and the new school hashtag go hand in hand.” Links & Resources RCN Capital https://www.rcncapital.com/podcast Instagram: @rcn_capital Email: info@rcncapital.com REI INK Magazine https://rei-ink.com/ Closing Note Loved the episode? Be sure to rate, follow, share, and review Uncontested Investing! We appreciate your support and can’t wait to see how you grow your brand. Don’t forget to tag us in your posts—we’re watching, cheering, and here to help. See you next week!
In this episode of Uncontested Investing, we are wrapping up our “Building Your Team” series with two roles that can make or break your real estate journey: attorneys and accountants. We dive deep into why these professionals are essential, how to vet them, what pitfalls to avoid, and the questions every investor should ask before signing a retainer or engagement letter. From airtight contracts and asset protection to tax strategy, bookkeeping, and long-term financial health, the right legal and accounting team will protect your portfolio and accelerate your path to financial freedom. Whether you’re a new investor closing your first deal or a seasoned pro scaling a portfolio across multiple states, this episode gives you the tools to build a legal and accounting foundation that lasts. Key Talking Points of the Episode 00:00 Introduction 01:05 What attorneys do: protect assets, ensure contracts, advise on entities 02:28 Why local expertise matters for local ordinances and compliance 03:17 What accountants do: tax strategy, bookkeeping, cash flow analysis 04:09 Entity structuring: LLC vs. corporation & why it matters 05:54 Identifying proactive vs. reactive attorneys 07:12 What to look for in a CPA or accountant 08:45 The importance of strategic CPAs who bring solutions, not just reports 10:26 Vetting attorneys: Important questions to ask attorneys 12:43 Understanding the difference between transactional and litigation attorneys 13:48 Solo attorneys vs. law firms—when to scale up your legal team 14:58 Vetting CPAs: experience with real estate tax law, multi-state expertise 15:56 Accounting systems, dashboards, and red flags to avoid 19:20 Pitfalls: hiring generalists, waiting too late, or overpaying 23:20 Networking for recommendations—REI clubs, trade shows, LinkedIn 24:57 Why hiring pros who invest in real estate themselves is a bonus 26:01 Quarterly check-ins, open communication, and relationship management Quotables “Just because you’re not trying to do something illegal doesn’t mean you’re doing it right.” “Transparency is non-negotiable. A good attorney or CPA will give you proactive advice, not just answers when you ask.” “Hiring a family friend who’s an injury lawyer to handle your real estate deals is a recipe for disaster.” Links RCN Capital https://www.rcncapital.com/podcast https://www.instagram.com/rcn_capital/ info@rcncapital.com REI INK https://rei-ink.com/
In this episode of Uncontested Investing, we continue our “Building Out Your Team” series by diving into one of the most crucial roles for any investor: the property manager. We explore why property managers are the boots on the ground and the true extension of the investor, and how hiring the wrong one can derail your portfolio quickly. From maximizing cash flow and tenant retention to protecting your long-term property value, the right property manager can make or break your strategy. This episode covers the qualities to look for, the red flags to avoid, the questions you need to ask during the interview process, and how to structure a long-term relationship that sets both you and your property manager up for success. Key Talking Points of the Episode 00:00 Introduction 01:01 The real role of a property manager in your real estate business 02:13 Tenant Relationships: Why personal touches lead to renewals 03:45 Qualities of a good property manager: Transparency, proactivity, responsiveness 05:50 How reputation and local experience will translate into attracting tenants 07:35 Systems and processes: tenant screening, maintenance, rent collection 08:45 Legal knowledge and fluency in local ordinances 10:47 Key interview questions when finding a property manager 12:56 The importance of the relationships built with your tenants 13:26 Handling maintenance requests and emergencies 14:34 Tenant screening: credit, background checks, and criminal history 15:51 Fees, services, and ensuring fairness in contracts 16:56 How references can help you find the right property manager 19:16 Red flags: vague answers, poor communication, no written agreements 21:02 Excessive maintenance markups and lack of online presence 23:31 Vendor relationships, likability, and tenant interactions 26:02 Tips for investors: trial periods, evaluation, local vs. national property managers 29:10 Long-term relationships: clear expectations, bonus incentives, and accountability 33:39 Communication, escalation procedures, and long-term success strategies Quotables “The property manager is an extension of you as an investor. They handle what you can’t, so you can focus on growth.” “Transparency is non-negotiable. If they’re closed off in the first meeting, that’s a red flag.” “Don’t just hand your property over and forget it. Set expectations, review reports, and stay engaged.” Links RCN Capital https://www.rcncapital.com/podcast https://www.instagram.com/rcn_capital/ info@rcncapital.com REI INK https://rei-ink.com/
In this episode of Uncontested Investing, we’re diving into one of the most overlooked yet powerful tools in real estate investing: networking with other investors. While contractors, asset managers, and lenders are crucial, the truth is that some of the most valuable partnerships you’ll ever form are with people doing the same thing you are—other investors. We discuss how to find like-minded partners, why authenticity is the foundation of trust, and how joint ventures and syndications can help you scale faster than going solo. This conversation is packed with insights on building community, accessing off-market deals, leveraging partnerships for efficiency, and the patience required to make networking a long-term strategy for success. Key Talking Points of the Episode 00:00 Introduction 01:14 The power of organizations like the National REIA for networking 02:15 Why sharing knowledge accelerates your business 04:01 Turning off-market leads into partnerships and deals 05:44 Authenticity in networking: Why being genuine matters 06:11 Social media vs. In-person networking 07:27 Follow-up: turning first meetings into long-term partnerships 08:12 Meeting people with the intention to provide value 10:05 Every investor is a mentor: Building relationships by learning from each other 12:01 Leveraging partnerships for deal flow & efficiency 13:16 Joint ventures & syndications: scaling bigger together 16:04 Building trusted referral networks through partnerships 17:43 Patience in networking: Why building your network is a long game 19:15 Staying consistent, watering the grass, and plucking the weeds Quotables “It’s not always about who can help me find the next deal, it’s about building a community.” “Authenticity is the key. If you’re not genuine, that’ll show itself pretty quickly.” “When you work with others, you’re not making less money—you’re securing more properties.” Links RCN Capital https://www.rcncapital.com/podcast https://www.instagram.com/rcn_capital/ info@rcncapital.com REI INK https://rei-ink.com/
In this episode of Uncontested Investing, we’re breaking down one of the most overlooked roles in a real estate investor’s team: the asset manager. We dig into what exactly an asset manager does, how they’re different from a property manager, and why their value stretches far beyond spreadsheets. From analyzing financial health to forecasting long-term strategies, mitigating risks, and taking emotion out of tough investment decisions, an asset manager can be the key to turning your portfolio into a true wealth-building machine. If you’ve ever wondered when (or why) you should bring on an asset manager, this episode will give you the clarity and confidence you need. Key Talking Points of the Episode 00:00 Introduction 00:41 What is an Asset Manager? 01:42 Asset Manager vs Property Manager 03:03 How an Asset Manager will help take emotions out of investment decisions 04:24 Budgeting, forecasting cash flow, and risk management 06:00 Maximizing returns: Lease audits, rent analysis, and market comparisons 09:21 Asset Managers as trusted partners in business 11:50 Building trust and transparency with your asset manager 14:05 Setting expectations, sharing goals, and aligning long-term vision 15:05 How to select the right Asset Manager: Due diligence and interviews 17:55 When is the right time to hire one? Scaling and hitting roadblocks 19:20 The natural cycle: from property management to asset management 20:43 Investing in your portfolio through assistants and asset managers Quotables “An asset manager can most comfortably remove emotion out of the transaction.” “They’re not just adding money to the bottom line—they’re adding value to your entire investing strategy.” “The good ones make more money when their clients make more money. That’s true alignment.” Links RCN Capital https://www.rcncapital.com/podcast https://www.instagram.com/rcn_capital/ info@rcncapital.com REI INK https://rei-ink.com/
In this episode of Uncontested Investing, we dive into one of the most important aspects of real estate success: finding the right contractors and building strong, lasting relationships with them. Nate Linsky and Suzanne Andreasen break down practical strategies for networking, vetting, and partnering with reliable contractors, plus how to set expectations, communicate effectively, and use technology to stay on track. Whether you’re new to investing or managing multiple projects, this episode will help you avoid costly mistakes, strengthen your contractor relationships, and create a trusted network that grows with your business. Key Talking Points of the Episode: 00:00 Introduction 00:52 Why contractors are the foundation of your real estate business 02:46 Finding referrals through REI groups, trade shows, and local networks 05:35 Vetting contractor specialties and avoiding “one-size-fits-all” promises 06:56 Setting clear expectations on budget, timelines, and availability 11:20 Building goodwill: coffee, bagels, and small gestures that matter 12:57 Giving constructive feedback without damaging the relationship 15:30 The role of technology and tools in contractor accountability 17:45 How to track progress with digital communication and geocoded inspections 19:55 Starting small to test contractor reliability before bigger projects 21:31 Trusting instincts vs. making emotional decisions in disputes 22:48 Final takeaways and keeping professionalism at the forefront Quotables “Cheapest is not always best—referrals are the gold standard.” “Be wary of the contractor who says they can do everything. Find people who do one thing extremely well.” “Trust your instincts, but always act professionally. You never know when you’ll need them again.” Links RCN Capital https://www.rcncapital.com/podcast https://www.instagram.com/rcn_capital/ info@rcncapital.com REI INK https://rei-ink.com/
In this powerful episode of Uncontested Investing, Tom Truong—real estate entrepreneur and global leader at eXp Realty—joins the show to share the unconventional path that took him from an insurance CFO to managing 1,400 agents across 37 states and five countries. Tom opens up about early lessons learned from his mom, how a chance trip to see Robert Kiyosaki shifted his mindset forever, and why his leadership style is built on doing the work with his team, not just telling them what to do. His philosophy of “show up early, get involved, stay late” has fueled a career marked by scale, generosity, and deep impact. Whether you’re a new investor looking to build your team or a seasoned pro wondering how to create more leverage, this episode delivers clear, actionable advice with heart. Episode Highlights: 00:00 – Introduction to Tom Truong and the theme of building your team 01:00 – Tom shares his journey from insurance CFO to real estate investor 03:45 – Why Tom believes in investing with people, not just coaching them 05:45 – His core philosophy: do well financially so you can do good for others 07:15 – How he manages 1,400 agents with systems, structure, and CRM tools 10:30 – The global growth of eXp Realty and what makes it investor-friendly 13:50 – Identifying your hourly value and outsourcing low-impact tasks 17:30 – The most important roles to hire first as a real estate investor 22:30 – Tom’s criteria for vetting team members and spotting commitment 26:00 – The story behind his personal mission to help 100 people succeed 28:00 – Using blockchain to expand access to real estate investing 30:10 – How Tom sets clear, written goals with accountability built in 32:00 – Dealing with underperformance through one-minute conversations 34:00 – Why Tom “jumps in the dumpster” and leads by example 35:45 – Tips for new investors to build a network and find their first deal 37:20 – Tom’s passion: helping motivated people transform their lives 5 Key Takeaways “Help 100 People” is more than a motto—it’s Tom’s mission. Inspired by his late mother, Tom is committed to lifting others up through education, partnership, and action. Don’t just coach—walk the walk. Tom believes the best mentorship comes from putting your own money into deals and doing them alongside your mentees. Build systems, not just teams. He uses CRM tools and organized communication systems to manage a global team without dropping the ball. Leverage is key. Identify your hourly value, then delegate everything else—Tom employs three assistants who work in shifts to cover nearly 24/7. The fortune is in the follow-up. One of his core mantras is to stay in touch and track every meaningful interaction with intention. Notable Quotes “The fortune is in the follow-up.” “If I tell you a deal is good, it’s because I’m willing to put my money in it.” “Show up early, get involved, stay late—those are the words my mom gave me, and I live by them.” “You don’t have to eat the whole pie. Split the pie and build a life around freedom.” Resources & Mentions Tom Truong on Instagram: @TomTruongRealEstate eXp Realty: https://www.exprealty.com RCN Capital: https://www.rcncapital.com/podcast REI Ink Magazine: https://www.rei-ink.com Let me know if you’d like this formatted for YouTube, email, or blog content as well.
In this episode, we’re diving into one of the most critical and often overlooked pillars of successful real estate investing: tenant screening. Whether you’re just getting started or actively scaling your rental portfolio into the double or triple digits, your ability to consistently place the right tenant will either fuel your growth or derail it completely. I’ve seen investors make the mistake of relying too much on their gut, rushing into lease agreements because a property’s sitting vacant, or making subjective, emotionally driven decisions. That’s a recipe for legal headaches, late rent, and high turnover. This episode is all about avoiding those pitfalls with a reliable, repeatable, and legally compliant process for screening tenants at scale. We cover everything from automation tools to red flags to fair housing violations and we even get into how you can still offer second chances to tenants without putting your entire investment at risk. If you’re looking to grow without burning out, this is the episode for you. Key Talking Points of the Episode 00:00 Introduction 01:27 How consistency will help with legal compliance and redlining risks 04:05 Screening criteria: credit, eviction, employment, and documentation 06:54 Leveraging technology to automate tenant screening 08:40 Legal compliance and city-specific ordinances for multi-market investors 09:43 Understanding the cost of vacancy when making decisions 10:15 The role of credit history vs. credit score and identifying red flags 12:27 How to effectively verify your tenant applicants’ information 14:13 Avoiding fair housing violations: training your team and documenting everything 17:01 Why you can’t afford to let emotion or “sob stories” cloud screening decisions 19:02 Second chances vs. red flags: how to evaluate borderline tenants legally and fairly 21:50 Building out a team that can support you as you grow your portfolio 23:54 Resources to help you get your processes aligned Quotables “Just because you have a beautiful asset doesn’t mean finding the right tenant is a piece of cake.” “There should be no gray area. Your screening process needs to be consistent and legal for every single applicant.” “An eviction on record is a red flag. But don’t just check boxes, look at patterns.” Links RCN Capital https://www.rcncapital.com/podcast https://www.instagram.com/rcn_capital/ info@rcncapital.com REI INK https://rei-ink.com/
In this episode of Uncontested Investing, we will wrap up our deep dive into property management by exploring one of the smartest scaling tools in real estate: virtual assistants (VAs). From tenant communication to maintenance coordination and bookkeeping, VAs are changing the game for landlords, operators, and investors of all sizes. We’re breaking down how VAs can handle everything from leasing logistics to after-hours emergency calls and why using them can make a small operation look like a Fortune 500 team. If you’ve been overwhelmed by the day-to-day or wondering how to grow without burning out, this episode offers real solutions with tested systems and tools. Key Talking Points of the Episode 00:00 Introduction 00:47 The flexibility of working with VAs 01:49 Illusion of Size: How VAs can make you look bigger 03:26 Delegating leasing and tenant communication to VAs 05:04 Leveraging VAs for administrative tasks and operational efficiency 06:30 Lease renewals, document collection, and making sure timelines are met 07:39 Better maintenance management: responding to requests and after-hours support 10:00 Boosting tenant retention through high quality communication 12:35 Bookkeeping, reporting, and tracking payment activity 14:51 Where to find and hire trained VAs for your business 16:03 Time zone advantages and multilingual support from VAs 18:01 Training your VA: SOPs, permissions, and delegation boundaries 19:21 VA Communication Systems & Task Management Tools: Zoom, Slack, Trello 21:45 Setting the standards and providing training to support your VA 23:03 Building trust, promoting from within, and growing with a VA team Quotables “A VA can make you look like a 30-person team, even if it’s just you and a partner running the show.” “If you’re scaling, your time is better spent strategizing, not chasing utility bills.” “Build trust slowly. Start them on simple tasks. In six months, they could be running your books.” Links RCN Capital https://www.rcncapital.com/podcast https://www.instagram.com/rcn_capital/ info@rcncapital.com REI INK https://rei-ink.com/
In this tech-driven episode of Uncontested Investing, we’re diving into how property investors can streamline their rental operations by embracing the latest in property tech. From virtual showings and smart locks to tenant communication tools and automated rent collection, we break down the tools you need to improve tenant experience, boost your efficiency, and safeguard your properties. Whether you’re a first-time landlord or managing a growing portfolio, this conversation will help you level up. We also touch on the future of real estate tech, from VR showings to AI-powered tenant support, and why your willingness to adopt these tools could be your biggest competitive advantage. Key Talking Points of the Episode 00:00 Introduction 00:40 Why tech matters in property management 02:01 The big four benefits of property tech 03:23 How property tech has evolved over the years 04:00 Leasing and Tenant Acquisitions: Zillow, Redfin, Apartments.com 05:02 Virtual tours and 3D walkthroughs for tenants moving from out of state 07:11 Online rental applications and background checks 09:44 How technology provides security for both tenants and landlords 10:45 Secure cloud storage and data protection 12:08 Rent collection and accounting software: Buildium, Appfolio, RentRedi 13:08 How automations can help back you up in resolving squatter issues 14:53 Tax season benefits from using Quickbooks for accounting 17:00 How maintenance management tech increases efficiency 20:34 Smart Home Technology for preventive maintenance 22:16 The biggest benefits of using smart home technology in your rentals 24:05 The impact of having effective tenant communication 25:43 Leveraging analytics and forecasting platforms 28:11 The future of property management technology: AI chatbots, smart locks, and more 30:06 Why it’s important to learn technology for your rental properties Quotables “If you’re afraid of tech, you’re kind of an outsider in this industry now.” “Even mom-and-pop landlords with fewer than 25 doors can and should be using tech.” “Tech isn’t just a convenience—it’s how you stay competitive, compliant, and connected.” Links RCN Capital https://www.rcncapital.com/podcast https://www.instagram.com/rcn_capital/ info@rcncapital.com REI INK https://rei-ink.com/
In this episode of Uncontested Investing, we’re sitting down with Kelly Brooks, the dynamic CEO of Property Masters, to unpack her powerful journey from early college challenges to leading one of the most trusted renovation companies in the industry. Kelly shares how she built a culture that prioritizes consistency, trust, and treating every project like it’s her own and how her leadership style has led to explosive growth and a reputation for excellence. From being one of the first women to lead in a male-dominated construction space to expanding into new markets with strategic vision, Kelly delivers real advice for investors looking to grow their portfolios and partner with the right vendors. This episode is packed with insights for new and seasoned real estate investors who are serious about building long-term success. Key Talking Points of the Episode 00:00 Introduction 01:40 Kelly’s unconventional start in real estate 02:40 Breaking into the Fannie Mae SAM program 03:55 Balancing business building and motherhood 05:05 From 3 employees to 150+: How culture scaled with growth 07:06 Property Masters’ cradle-to-grave renovation model 10:29 Kelly’s career-defining moments and pivots 13:36 Growth lessons from market slowdowns 14:53 Renovation priorities across commercial and residential 17:30 How Property Masters handles reviews and feedback loops20:12 Building peer recognition and company culture 22:27 Tips for investors vetting vendors and avoiding scams 24:04 The real cost of working with the wrong contractors 28:59 Kelly’s two-part life and business motto 30:54 Approaching networking opportunities as your genuine self 32:05 The future of Property Masters Quotables “Do what you say you’re going to do. Treat people the way you want to be treated. That’s how I lead, raise my kids, and run this business.” “You can always find someone $5 cheaper. But can you find someone who will pick up the phone and do what they promised?” “We don’t grow just to grow. We expand when we’ve earned the right to—when we’ve proven we dominate the markets we’re in.” Links Property Masters https://propertymasters.com/ RCN Capital https://www.rcncapital.com/podcast https://www.instagram.com/rcn_capital/ info@rcncapital.com REI INK https://rei-ink.com/
In this episode of Uncontested Investing, we sit down with Sean Miller, Chief Revenue Officer at Lessen, to explore how technology is reshaping property management. From single-family rentals to multifamily and commercial portfolios, Sean shares how Lessen streamlines maintenance operations, uses AI and IoT to anticipate repairs, and helps investors scale more efficiently without losing control of their assets. Whether you’re a landlord managing two homes or a professional operator with hundreds of units, this conversation unpacks how to combine local expertise, operational systems, and smart technology to stay ahead in today’s evolving real estate landscape. Key Talking Points of the Episode 00:00 Introduction 01:00 How Sean got into real estate investing 02:06 The common characteristics of successful leaders 03:09 Building Lessen and scaling to 3.5M+ work orders 04:37 Property management as a tech-enabled service 06:30 Sean’s Deal Breaker/Deal Maker: the most pivotal moment in his career 08:02 When should a real estate investor hire a property manager? 10:22 Leveraging tech in property management with Lessen 11:36 Core features every scalable property management system needs 13:49 IoT use cases: From smart fridges to HVAC monitoring 16:23 The resident experience & retention strategies 17:40 What is IoT? 19:03 Managing turnover timelines & vendor reliability 20:46 Lessen’s use of AI for task routing & QC optimization 22:19 What’s next for Lessen and how to partner with them Quotables “Tech is powerful, but it has to solve a real need. For us, it’s about making operations more efficient and predictable.” “You miss 100% of the shots you don’t take—and if you’re afraid of mistakes, you’ll never innovate.” “Cost is what you pay. Value is what you get. And faster turns mean more value, even if the price is higher.” Links: Lessen https://www.lessen.com/ RCN Capital https://www.rcncapital.com/podcast https://www.instagram.com/rcn_capital/ info@rcncapital.com REI INK https://rei-ink.com/
In today’s episode of Uncontested Investing, we dig into one of the most powerful tools at your disposal as a real estate investor: data. It’s not just about crunching numbers, it’s about making smarter, faster, more strategic decisions in a market where the margin for error is razor-thin. We break down how investors can use both free and paid data tools to spot trends, find deals, set optimal rental rates, and avoid costly mistakes. From migration patterns to ZIP-code-based labor rates, they share real-world ways to let data guide your portfolio growth. If you’re still relying on your gut, this episode is your wake-up call. Key Talking Points of the Episode 00:00 Introduction 01:16 What patterns tell us (vacancy, rent shifts, migration) 02:34 How market influences can change your buy box and strategies 04:03 Property-type trends and market adaptability 05:35 Free tools: Zillow, Redfin, Rentometer, Census.gov, HUD 07:20 Paid tools: CoStar, PropStream, Roofstock, AirDNA, Dwelling 09:22 Local tools: Agents, REIAs, county offices 11:02 How data can help you identify emerging markets 12:01 Avoiding emotional buying with consistent criteria 13:03 The cost of ignoring data: overpaying for properties 15:06 Analysis paralysis: when too much data kills the deal 17:00 Why you need to use data alerts as an investor 18:14 Weekly rent comps and rent optimization 19:31 Balancing rental increases with tenant retention 20:23 Manual tracking: using spreadsheets for micro-market analysis Quotables “Use the data to take emotion out of it. You’ll never get a wrong answer when math is leading the way.” “Census.gov will smack you in the face with the truth. It’s not customizable—it’s real.” “One bad deal early can drive a new investor right out of the game. Data helps you avoid that.” Links RCN Capital https://www.rcncapital.com/podcast https://www.instagram.com/rcn_capital/ info@rcncapital.com REI INK https://rei-ink.com/
In this episode of Uncontested Investing, we’re diving deep into how real estate investors can navigate market cycles and decide when and where to buy. We’re breaking down the nuances of local vs. national investing, the right timing to enter a market, and how to build reliable partnerships to grow confidently, whether in your own backyard or across state lines. If you’ve ever asked, “Is now a good time to buy?” or “Should I go beyond my local market?”, this conversation is your compass. Expect hands-on strategies, practical tips, and real talk about how to reduce risk and scale smart. Key Talking Points of the Episode 00:00 Introduction 00:42 When is the best time to buy real estate? 01:20 Market phases: recovery, recession, expansion 02:06 Renovation, return strategies, and cash planning 03:08 Setting your buy box & knowing your numbers 05:03 The importance of strong local contractor & lender relationships 06:30 Negotiation leverage & properties returning to market 09:16 Local market vs out-of-state: What to know before expanding 10:03 Partnering with local employers to find tenant demand 13:56 The downsides of local investing: bias and limited diversification 16:01 National investing: flexibility, affordability, and broader opportunity 17:19 The importance of diversifying your investments 18:09 Migration trends and identifying hidden market potential 19:19 Building a network that can help you grow into different markets 20:12 Property management across state lines: pros and cons 22:30 Connecting with local chambers of commerce 23:40 Choosing your strategy: hands-on vs. hands-off 25:12 Is your current market aligned with your goals? 27:01 The power of partnerships & scaling with other investors 28:01 Myth busting: Risk, visibility, and the local advantage 30:31 Evolving your strategy over time Quotables “Every market is not created equally. What works in Connecticut might not work in California.” “You don’t always need to see the property in person. Virtual closings are here, and they’re working.” “Diversification isn’t just about assets—it’s about geography, strategy, and who’s on your team.” Links RCN Capital https://www.rcncapital.com/podcast https://www.instagram.com/rcn_capital/ info@rcncapital.com REI INK https://rei-ink.com/
In this episode of Uncontested Investing, let’s dive deep into the world of emerging real estate markets—what they are, how to spot them, and why they present some of the best opportunities for investors looking to get ahead of the curve. We break down the key indicators like job growth, migration patterns, and infrastructure investments that signal when a market is about to take off. Plus, we share real-world examples of once-overlooked cities that turned into major success stories—and how you can get in early on the next wave. If you’re serious about growing your portfolio in smart, sustainable ways, this episode will show you how to think like a market analyst and act like a pioneer. Key Talking Points of the Episode 00:00 Introduction 01:00 Seasonal buying strategies: Pittsburgh in winter, Arizona in summer 02:37 The power of suburbs and sister cities: Nashville vs. Memphis 03:38 Military bases and high-cap opportunities 05:14 Resources for tracking migration data 06:37 The 26-50 tier of cities: where hidden gems are found 08:40 Manufacturing resurgence: Detroit, Pittsburgh, Charleston, TX markets 10:10 Two-hour commute range: balance remote life and urban access 11:38 Job growth, diversified industries, population growth 13:33 Holding costs to watch: taxes, insurance, and more 15:25 College towns evolving into full-blown metros 16:35 The BRRR strategy in an emerging market 18:07 Short-term rentals: disaster relief and traveling professionals 19:57 National associations and REI networking groups for on-the-ground intel Quotables “If you can’t find the right opportunity in a big city, look two hours outside of it.” “Buy when it’s not pretty. That’s when you get in before the REITs do.” “The best time to plant a tree was 20 years ago. The second best time is today—same goes for investing in an emerging market.” Links RCN Capital https://www.rcncapital.com/podcast https://www.instagram.com/rcn_capital/ info@rcncapital.com REI INK https://rei-ink.com/