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What Now? Chiro Podcast
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What Now? Chiro Podcast

Author: Dr. Spencer Dupre and Dr. Zach Thompson

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This isn't your average business podcast. "What Now?" is a raw, candid exploration of building a practice from the ground up, unfiltered lessons, and the best guest appearances in the profession.
What to Expect:
• Behind-the-scenes access to the triumphs and challenges of launching a cash-based model.
• Honest insights on patient care, marketing, and navigating the practice landscape.
• Practical tips and actionable strategies you can apply to your office
105 Episodes
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Use Code "whatnow" at checkout for $100 The Wealthy Practitioner Accelerator course https://stephaniewigner.com/wealthypractitioneracceleratorSummaryIn this episode of the What Now Podcast, Spencer and Zach discuss their personal growth through golf, insights into small business revenue, and the importance of mindset in achieving success. They explore the concept of operating from the gap versus the gain, emphasizing the need for stewardship and sustainable growth in both personal and professional life. The conversation also highlights the significance of finding balance between work and fun, and the role of community support in achieving goals.Chapters00:00 Golfing Progress and Personal Growth02:42 Business Insights and Revenue Statistics05:37 The Gap vs. The Gain: Mindset in Business11:00 Stewardship and Sustainable Growth13:49 Finding Balance: Work and Fun19:36 Problem Solving Through Golf and Life Lessons
Use Code "whatnow" at checkout for $100 The Wealthy Practitioner Accelerator course https://stephaniewigner.com/wealthypractitioneracceleratorSummaryIn this episode of the What Now? Cairo podcast, Spencer Dupre and ZT discuss the importance of leveraging various aspects of a chiropractic business to enhance efficiency and growth. They explore the significance of play and leisure for entrepreneurs, the four types of leverage—team, technology, capital, and media—and how to effectively implement these strategies in a chiropractic practice. The conversation emphasizes the need for well-trained teams, efficient systems, and the use of media to reach a broader audience while maintaining a focus on personal well-being and business sustainability.Chapters00:00 Introduction and Summer Reflections02:38 The Importance of Play and Leisure05:27 Understanding Leverage in Business08:17 Leveraging Team Dynamics10:42 Utilizing Technology and Systems13:28 Capital and Financial Leverage25:48 The Role of Media in Business Growth
Use Code "whatnow" at checkout for $100 The Wealthy Practitioner Accelerator course https://stephaniewigner.com/wealthypractitioneracceleratorSummaryIn this episode of the What Now podcast, Spencer Dupre and Alex Nordlund discuss the importance of strengths coaching and employee engagement. Alex explains the CliftonStrengths assessment, its impact on team dynamics, and how understanding individual strengths can lead to a more productive and positive work environment. They explore the differences between strengths assessments and other personality tests, the process of implementing strengths within teams, and the significance of self-awareness in leadership. The conversation also touches on hiring practices, creating a supportive team culture, and addressing common objections to strengths assessments.Welcome to the What Now? Podcast! Join Dr. Zach Thompson and Dr. Spencer Dupre on their pathway to building a practice from the ground up. There are so many shows of “how to” or “this is what you should do,” but not very many describing what it is like week to week as it is happening. We hope that you enjoy this audio journal-esq documentation of our journey where we share wins, losses, lessons, and insights from our experiences. Follow us on the socials! Dr. Zach Thompson (@dr_zachthompson) | (@withinchiropractic) Dr. Spencer Dupre(@spencerdupre.dc) | (@empowerchirotx)Chapters00:00 Introduction to Strengths Coaching02:53 Understanding Employee Engagement05:43 The CliftonStrengths Assessment Explained08:32 The Journey to Becoming a Strengths Coach11:37 Comparing StrengthsFinder with Other Assessments14:19 Implementing Strengths in Team Dynamics16:58 Hiring with Strengths in Mind19:51 Enhancing Team Happiness and Productivity22:21 Navigating Job Descriptions and Team Development24:41 Understanding Team Dynamics and Managerial Blind Spots26:39 Addressing Objections to Strengths Assessments28:35 Implementing Strengths in Team Meetings30:58 Analyzing Strengths for Leadership Development39:31 Timing and Process for Team Assessments
Use Code "whatnow" at checkout for $100 The Wealthy Practitioner Accelerator course https://stephaniewigner.com/wealthypractitioneracceleratorIn this episode of the What Now Podcast, Spencer Dupre and Zach discuss various aspects of chiropractic practice, including the importance of communication, the role of faith, and reflections on their chiropractic education. They explore the balance between philosophy and science in chiropractic, the significance of self-worth and vision, and the metrics of success in practice. The conversation emphasizes the need for connection with patients and the value of personal growth in the chiropractic profession.Chapters00:00 Introduction and Coffee Culture02:46 Reflections on Chiropractic School05:34 The Role of Faith in Chiropractic Practice07:48 Transformational Healing Beyond Chiropractic10:33 Philosophy vs. Science in Chiropractic13:10 The Scope and Perception of Chiropractic18:13 The Discourse in Chiropractic19:31 Returning to Chiropractic Roots21:23 The Intersection of Philosophy and Practice22:52 Patient Experiences and Expectations25:42 The Importance of Communication in Chiropractic27:50 Connecting Through Personal Stories29:06 Understanding Chiropractic's Core Message31:21 Metrics vs. Values in Practice32:41 Foundational Skills for Success
Use Code "whatnow" at checkout for $100 The Wealthy Practitioner Accelerator course https://stephaniewigner.com/wealthypractitioneracceleratorIn this episode of the What Now Podcast, Spencer Dupre interviews interior designer Nicole Christiansen, who shares her insights on the importance of form and function in design, the role of an interior designer, and the differences between residential and commercial spaces. Nicole emphasizes the value of hiring a designer to enhance the functionality and aesthetic appeal of a space, while also addressing common misconceptions and providing DIY tips for those looking to design their own spaces. The conversation highlights the significance of creating a welcoming environment that tells a story and meets the needs of clients.TakeawaysNicole Christiansen is an experienced interior designer with over 20 years in the field.Form refers to the aesthetic appeal of a space, while function refers to its usability.Hiring a designer can significantly improve the experience and functionality of a space.Common misconceptions include the belief that all designers do is pick out furniture.Scale and color are crucial elements that many people overlook in design.The design process should start with understanding the flow and functionality of a space.Trusting your designer's expertise can lead to better outcomes than DIY efforts.Creating a cohesive color palette throughout a space enhances its overall appeal.Storytelling through design can create connections with clients and enhance their experience.Design should reflect the culture and values of the business it represents.
Use Code "whatnow" at checkout for $100 The Wealthy Practitioner Accelerator course https://stephaniewigner.com/wealthypractitioneracceleratorIn this episode of the What Now Podcast, Spencer and Zach discuss various aspects of launching and managing a chiropractic practice. They explore the differences between launch mode and startup mode, the essential software needed for practice success, and the importance of choosing the right CRM and payment processing system. The conversation also delves into effective email marketing strategies and the challenges of transitioning EHR systems. The episode wraps up with final thoughts on practice management and the importance of networking.Chapters00:00 Introduction and Weekend Plans02:52 Launch Mode vs. Startup Mode05:13 Essential Software for Practice Success08:13 Choosing the Right CRM10:51 The Importance of Payment Processors13:21 Email Marketing Strategies15:47 Transitioning EHR Systems23:13 Conclusion and Final Thoughts
Use Code "whatnow" at checkout for $100 The Wealthy Practitioner Accelerator course https://stephaniewigner.com/wealthypractitioneracceleratorIn this episode, Spencer Dupre and ZT discuss the current trends in health, emphasizing a renaissance in both fields. They explore the challenges parents face in making health choices for their children, the importance of healthy lifestyle swaps, and the mindset needed for successful business practices. The conversation highlights the need for empowering patients to make informed decisions about their health and wellness, while also addressing the balance between personal choices and professional guidance.Chapters02:38 The Health Renaissance05:06 Navigating Parental Health Choices10:17 Healthy Swaps and Alternatives15:47 Mindset and Habits in Health21:10 Business Perspectives and Coaching26:32 Empowering Patient Choices
Use Code "whatnow" at checkout for $100 The Wealthy Practitioner Accelerator course https://stephaniewigner.com/wealthypractitioneracceleratorIn this episode of the What Now podcast, Spencer and Zach discuss their career shifts towards becoming professional golfers while also diving deep into the hiring and training of associates in their chiropractic practice. They explore the importance of cultural fit, the training process, and the philosophy behind chiropractic care. The conversation highlights the impact of chiropractic on patients' lives and the dynamics of team growth and leadership within their practice.Chapters00:00 Introduction and Career Shifts02:14 Hiring Associates: The Journey Begins03:35 Training and Integration of New Associates09:12 Cultural Fit and Personal Development15:01 Philosophy, Science, and Art of Chiropractic20:15 Impact of Chiropractic on Lives25:06 Future Aspirations and Team Dynamics30:28 Final Thoughts on Growth and Leadership
Use Code "whatnow" at checkout for $100 The Wealthy Practitioner Accelerator course https://stephaniewigner.com/wealthypractitioneracceleratorIn this episode, Spencer and Zach discuss their recent experiences at the Profit and Purpose event in Nashville, reflecting on the insights gained from various speakers and the transformative impact of the event on their personal and professional lives. They delve into the importance of understanding subconscious agreements, the role of identity in practice, and the implementation of AI technology in their work. The conversation emphasizes the significance of team collaboration, radical candor in leadership, and the necessity of being open to growth and change.Chapters00:00 Introduction and New Beginnings01:40 Recap of Nashville Trip02:53 Insights from Speakers05:25 Transformative Experiences at Profit and Purpose07:09 Subconscious Agreements and Self-Sabotage10:10 Implementing Changes Post-Nashville13:10 Team Collaboration and Growth15:52 Embracing Technology and AI22:12 Radical Candor in Leadership25:12 Personal Growth and Accountability29:15 Final Thoughts and Advice
Use Code "whatnow" at checkout for $100 The Wealthy Practitioner Accelerator course https://stephaniewigner.com/wealthypractitioneracceleratorIn this episode, Spencer and Zach interview Bailey Sloan, co-owner of a chiropractic practice, who shares his journey from pastoral work to the chiropractic field. They discuss the importance of understanding personal strengths, effective team dynamics, and the operational responsibilities that come with running a practice. Bailey emphasizes the significance of having a clear vision, the role of coaching in business growth, and the necessity of implementing efficient systems and SOPs. She also highlights the use of AI to enhance communication and training within the team, and addresses the challenges of developing a healthy money mindset in the context of providing chiropractic care.Chapters00:00 Introduction to Bailey Sloan02:55 Journey into Chiropractic Ownership06:12 Understanding Strengths and Team Dynamics09:04 Operational Responsibilities and Team Structure12:05 Scaling and Growth Strategies14:53 Systematizing Operations for Efficiency18:12 Leveraging AI for Team Training20:48 Mindset and Money Management25:03 Final Thoughts and Advice
Use Code "whatnow" at checkout for $100 The Wealthy Practitioner Accelerator course https://stephaniewigner.com/wealthypractitioneracceleratorIn this episode, Spencer and Zach discuss various themes including the importance of consistency in performance, the significance of quarterly reviews, and the metrics for patient retention in a chiropractic practice. They also delve into the strategies for building a strong company culture, the hiring and training of new associates, and the mission and vision that guide their practice. The conversation emphasizes the need for effective communication, relationship-building, and the importance of leadership in fostering a positive work environment.Chapters00:00 Introduction and Reflections on the Masters03:06 The Importance of Consistency in Performance05:57 Quarterly Reviews and Their Impact08:58 Understanding Patient Retention Metrics11:53 The Role of Progress Videos in Patient Engagement15:09 Plans for Q2 and Retention Strategies17:41 Retention Strategies and Client Engagement25:51 Building a Strong Company Culture32:44 Mission, Vision, and Leadership in Chiropractic Care
Use Code "whatnow" at checkout for $100 The Wealthy Practitioner Accelerator course https://stephaniewigner.com/wealthypractitioneracceleratorIn this episode, Dr. Becky Allen, founder of Genesis PT, shares her journey into the world of pelvic floor therapy and the rapid growth of her practice. She discusses the evolution of pelvic floor therapy, the importance of collaboration in healthcare, and her innovative approaches to patient care. Dr. Becky emphasizes the significance of building a strong brand, training new therapists, and her vision for the future of Genesis PT, including the potential for expanding their methods beyond physical locations. The conversation highlights the challenges and successes of scaling a healthcare business while maintaining a focus on patient-centered care.Chapters00:00 Introduction to Dr. Becky Allen and Genesis PT02:53 Understanding Pelvic Floor Physical Therapy05:49 The Journey to Becoming a Pelvic Floor PT08:48 The Growth of Genesis PT and Wellness11:54 Innovative Approaches in Pelvic Floor Therapy15:03 Scaling the Business: Strategies for Success17:47 Building Confidence and Training New Therapists20:51 The Role of Visionaries and Integrators in Business25:45 Leadership Structure and Team Dynamics30:01 Consistency in Patient Experience Across Locations33:53 Vision for Growth and Expansion of Genesis38:02 Implementing EOS for Operational Efficiency43:02 Collaboration Across Healthcare Disciplines50:58 Final Thoughts and Key Takeaways
Use Code "whatnow" at checkout for $100 The Wealthy Practitioner Accelerator course https://stephaniewigner.com/wealthypractitioneracceleratorIn this episode, Spencer and Zach discuss the challenges and triumphs of running a chiropractic practice, focusing on the importance of flow states, leadership lessons, and building a supportive culture. They explore the significance of hiring for culture fit, the balance between personal and professional life, and the metrics that define success in their practices. The conversation emphasizes the journey of growth and the need for clear communication within teams.Chapters00:00 Introduction and Flow State Exploration14:55 Navigating Growth and Upper Limits29:48 Building a Sustainable Practice and Community Impact25:02 Building a Strong Company Culture29:43 Defining Brand vs. Culture32:42 Character Traits for Team Success36:26 The Importance of Leadership and Communication40:10 Balancing Work and Personal Life44:19 Hiring for Culture Fit
Use Code "whatnow" at checkout for $100 The Wealthy Practitioner Accelerator course https://stephaniewigner.com/wealthypractitioneracceleratorIn this episode of the What Now podcast, Spencer Dupre and Zach talk with Dr. Brooks Hill about her journey in chiropractic, the importance of personal branding, and the evolution of her identity as a chiropractor. They discuss the significance of being proactive in seeking opportunities, the challenges faced by chiropractic students, and the importance of mentorship and community in the profession. Brooks shares her insights on how to navigate the transition from student to professional, emphasizing the need for clarity in one's goals and the value of exposure to different experiences. In this conversation, Brooks Hill shares her journey from internship to becoming a chiropractor at LifeSpring in Austin. She discusses the importance of aligning personal values with professional opportunities, the role of community in her transition, and the expectations set for her as a new associate. Brooks emphasizes the significance of training and collaboration within the LifeSpring culture, and she highlights her mission of promoting generational health through chiropractic care. The episode concludes with Brooks announcing her upcoming book on generational health and offering advice to her younger self.Chapters00:00 Introduction to the Podcast and Guest02:04 The Origin of Brooks Hill's Chiropractic Journey06:26 The Evolution of Personal Branding in Chiropractic12:51 Navigating Opportunities and Building a Personal Brand19:51 Ownership and Identity in Chiropractic Practice27:59 Transitioning from Clinic to Associateship31:50 Navigating Internship Opportunities34:15 Finding the Right Fit: LifeSpring and Personal Values39:02 Building Community in Austin43:17 Expectations as a New Associate49:07 Training and Integration into LifeSpring53:40 Generational Health: A Shared Mission
Use Code "whatnow" at checkout for $100 The Wealthy Practitioner Accelerator course https://stephaniewigner.com/wealthypractitioneracceleratorIn this episode of the What Now Podcast, Spencer and Zach discuss their experiences with various Electronic Health Record (EHR) systems, focusing on the differences between cloud-based and server-based options. They share insights on the challenges of switching EHRs, the importance of user experience, and the features that matter most in a practice management system. The conversation emphasizes the need for thorough research and consideration of future growth when selecting an EHR system.Chapters00:00 Introduction and Personal Updates01:50 Exploring EHR Systems09:26 Transitioning Between EHRs18:38 Evaluating EHR Features and Preferences22:30 Mastering Jane: Insights from a High-Volume Practice29:31 Navigating EHR Features: The Good and the Bad35:17 Choosing the Right EHR: A Comparative Analysis43:19 Finding Your Fit: Tailoring Systems to Your Practice
Use Code "whatnow" at checkout for $100 The Wealthy Practitioner Accelerator course https://stephaniewigner.com/wealthypractitioneracceleratorSummaryIn this episode, Dr. Colton Wood shares his journey into chiropractic care, detailing the growth of True Light Chiropractic in Salina, Texas. He discusses the importance of community engagement, the dynamics of running a husband-wife practice, and the evolution of their brand. The conversation also covers strategies for marketing, patient experience, and how to effectively communicate with parents, especially in prenatal and pediatric care. Dr. Wood emphasizes the significance of education and building relationships with families to foster a supportive environment for health and wellness.Chapters00:00 Introduction to True Light Chiropractic02:57 Colton's Journey to Chiropractic05:42 Building a Family Practice08:37 The Dynamics of a Husband-Wife Practice11:30 Hiring and Team Dynamics14:17 Evolving Brand and Community Engagement17:02 Navigating Patient Consultations19:39 Addressing Parental Concerns22:43 The Importance of Communication in Care25:41 Getting Dads on Board34:12 Overcoming Hurdles in Family Care36:42 Flexible Payment Options for Care Plans38:29 Engaging Dads in the Care Process42:09 Understanding the Disconnect with Dads44:15 The Importance of Education in Birth and Care48:31 Dripping Knowledge: Balancing Information and Care52:46 Learning Resources for New Practitioners
Use Code "whatnow" at checkout for $100 The Wealthy Practitioner Accelerator course https://stephaniewigner.com/wealthypractitioneracceleratorSummaryIn this episode of the What Now podcast, Spencer and Zach discuss their experiences and insights in chiropractic practice, focusing on patient care, the evolution of care recommendations, and the importance of adapting to patient needs. They explore the significance of patient flow, the balance of care plans, and the integration of wellness into chiropractic practices. The conversation also delves into pediatric care, the philosophy of referrals, and the necessity of acknowledging patient concerns to build rapport and trust.Chapters00:00 Introduction and Practice Updates02:38 Day Three and Day Four Process05:31 Care Recommendations and Patient Flow08:17 Adjusting Care Plans Based on Patient Needs11:14 Balancing Clinical Needs and Patient Affordability13:54 Understanding Patient Goals and Wellness Care16:40 Common Case Types and Care Plans19:40 Transitioning to Wellness Care23:59 Scheduling Success: Optimizing Patient Care Plans25:10 The Importance of Referrals in Prenatal and Pediatric Care26:29 The Role of Chiropractic Adjustments and Holistic Health28:38 Integrating Physical Therapy and Chiropractic Practices30:37 Understanding Pediatric Care: Chronic Illness and Treatment Plans34:01 Tailoring Care Plans: Intensity and Individual Needs36:04 Flexible Care for Expecting Mothers38:11 Transitioning Patients to Wellness Care Plans40:39 Making Recommendations: Balancing Care and Affordability
Use Code "whatnow" at checkout for $100 The Wealthy Practitioner Accelerator course https://stephaniewigner.com/wealthypractitioneracceleratorSummaryIn this episode of the What Now podcast, Spencer and Zach discuss their recent experiences, particularly focusing on a dance competition that pushed them out of their comfort zones. They explore the importance of embracing discomfort for personal growth, the challenges of fundraising, and the significance of authenticity in personal branding. The conversation also delves into navigating hard conversations, the importance of listening to patients, and the challenges of financial discussions in practice. They reflect on the role of parenting in health and the necessity of managing business challenges, including asking for referrals and handling negative feedback.Chapters00:00 Dancing with the Stars: A Personal Challenge02:50 The Evolution of Comfort Zones05:23 Lessons from Fundraising and Asking for Support08:11 Authenticity in Personal and Professional Life10:42 Navigating Difficult Conversations13:33 The Art of Listening and Being Present20:21 The Importance of Fair Pricing and Value21:27 Navigating Hard Conversations22:43 Building Stronger Relationships Through Tough Talks24:31 Understanding the Role of Nervous System in Health26:38 The Challenge of Parenting and Patient Care27:45 Handling Negative Feedback and Business Integrity29:58 The Value of Authenticity in Referrals33:54 Stepping Out of Comfort Zones35:13 Looking Ahead: Future Guests and Topics
Use Code "whatnow" at checkout for $100 The Wealthy Practitioner Accelerator course https://stephaniewigner.com/wealthypractitioneracceleratorSummaryIn this episode of the What Now Podcast, Spencer and Zach discuss the journey of chiropractic professionals in choosing between opening their own practice or working as associates. They explore the importance of vision, community involvement, and the need for better branding and storytelling in the chiropractic field. The conversation delves into the realities of business ownership, the value of mentorship, and the misconceptions surrounding associateships. They emphasize the need for collaboration, leadership, and nurturing relationships within the profession to foster growth and success.Chapters00:00 Introduction and Office Expansion02:35 Choosing Between Associateship and Owning a Practice04:58 Personal Experiences in Practice Ownership07:45 The Importance of Brand Story in Chiropractic10:36 The Entrepreneurial Myth and Leadership13:22 The Reality of Being an Associate vs. Business Owner15:58 Collaboration and Support in Practice18:54 Finding the Right Associateship21:10 The Reality of Associateships28:00 Learning and Growth in Associateships34:45 Chiropractic Profession and Mentorship36:39 The Future of Associateships
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