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In this episode, Spencer and Zach discuss various themes including the importance of consistency in performance, the significance of quarterly reviews, and the metrics for patient retention in a chiropractic practice. They also delve into the strategies for building a strong company culture, the hiring and training of new associates, and the mission and vision that guide their practice. The conversation emphasizes the need for effective communication, relationship-building, and the importance of leadership in fostering a positive work environment.

Chapters

00:00 Introduction and Reflections on the Masters
03:06 The Importance of Consistency in Performance
05:57 Quarterly Reviews and Their Impact
08:58 Understanding Patient Retention Metrics
11:53 The Role of Progress Videos in Patient Engagement
15:09 Plans for Q2 and Retention Strategies
17:41 Retention Strategies and Client Engagement
25:51 Building a Strong Company Culture
32:44 Mission, Vision, and Leadership in Chiropractic Care