MGMA Podcasts

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams, Senior Editor at MGMA, and Colleen Luckett, Editor and Writer at MGMA, discuss the latest news and insights for medical practice leaders and MGMA members.Major TopicsBipartisan legislation to improve healthcare cybersecurity after a ransomware attackThe need for more institutional support for physicians treating addictionThe importance of flexible goal setting for personal and professional growthThe resurgence of nurse self-scheduling in healthcareKey TakeawaysHealthcare Cybersecurity Act:Introduced by Senators Jackie Rosen, Todd Young, and Angus King, this act aims to coordinate cybersecurity efforts between government agencies to protect patient data and healthcare systems.Support for Physicians Treating Addiction:Physicians lack the necessary training, resources, and administrative support to effectively treat addiction, leading to frustration and an uphill battle."We're expected to manage complex addiction cases, but without proper training and support, it's an uphill battle." - Physician quoted in the articleFlexible Goal Setting:Flexible goal setting, where goals are seen as adaptable and malleable, can enhance chances of success and foster a more fulfilling path to achieving aspirations."When goals are too rigid, they become a source of stress and frustration. Flexibility allows for a healthier relationship with our ambitions, making the journey as rewarding as the destination." - Erica Pandy, author of the Harvard Business Review articleNurse Self-Scheduling:Nurse self-scheduling, where nurses have autonomy to choose their own work shifts, is making a comeback due to electronic scheduling systems and nurses' demands for more flexibility. This can lead to higher job satisfaction, reduced burnout, and better patient care.ResourcesHealth Care Cybersecurity ActMedical Economics article on addiction treatmentFTC and Healthcare ConsolidationHarvard Business Review article on flexible goal-settingBecker's Clinical Leadership article on nurse self-schedulingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comCristy Good: cgood@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Sarah Clark, owner of Sarah Clark Consulting, as she dives into the crucial aspects of improving patient experience and increasing profits within medical practices. This discussion explores practical strategies to help medical practice leaders tackle common challenges and elevate their operations.Major Takeaways:The 4 Ps to Success: Process: Streamlining administrative workflows to enhance efficiency and reduce patient wait times.People: Investing in staff training and development to improve patient interactions and satisfaction.Paperwork: Simplifying documentation processes to minimize errors and improve compliance.Patients: Focusing on patient-centric care to boost overall satisfaction and loyalty.Key Strategies for Enhancing Patient Experience: Implementing robust feedback systems to understand patient needs and expectations.Utilizing technology to facilitate better communication and streamline appointment scheduling.Increasing Profits Through Improved Processes: Identifying and eliminating bottlenecks in practice operations.Leveraging data analytics to make informed decisions about resource allocation and service offerings.Resources:Sarah Clark Consulting We Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comCristy Good: cgood@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

In this episode of the MGMA Insights Podcast, host Daniel Williams speaks with Sharon Sagarra, MBA, FACMPE, owner of Sagarra Medical Consulting, and an MGMA Consultant. Sharon shares her extensive experience in healthcare management and provides actionable strategies for medical practice leaders to optimize compensation and benefits plans for their employees. Her insights are particularly relevant for those attending the upcoming MGMA Staffing Conference, where she will present on this very topic. Practical Takeaways for Medical Practices 1. Develop a Comprehensive Budget Maintaining a detailed budget is essential for managing financial challenges such as rising minimum wages and decreasing insurance reimbursements. "Make sure you're doing a budget. I was surprised the last two practices I was at did not have a budget," Sagarra emphasizes. A comprehensive budget helps practices monitor expenses, identify cost-saving opportunities, and allocate resources efficiently​2. Streamline Operations and Utilize Group Purchasing Streamlining operations and leveraging group purchasing organizations can significantly reduce costs. Sagarra advises, "Look at supplies that could be streamlined with maybe one or two vendors or group purchasing organizations." This strategy helps negotiate better rates and simplifies inventory management, reducing both costs and administrative burdens​.3. Automate to Improve Efficiency Implementing automation can help reduce payroll and overtime expenses while enhancing staff efficiency. Sagarra notes, "Automation of tasks can make things easier for your staff, reducing costs in payroll and overtime." Automating billing, appointment scheduling, and other administrative tasks frees up staff time for more impactful activities​.Resources Mentioned MGMA Staffing Conference Information Sagarra Medical Consulting Sharon Sagarra on MGMASharon Sagarra on LinkedIn MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

Welcome to another episode of the MGMA Week in Review Podcast with hosts Daniel Williams, Senior Editor at MGMA, and Colleen Luckett, Editor and Writer at MGMA. In today's episode, we tackle some pressing issues facing medical practice leaders. We delve into the recent Medicare physician cuts, explore strategies to boost employee morale through modern benefits enrollment, discuss the rising costs of drug supplies and IT expenses, and highlight key findings from Press Ganey's patient experience report. We'll also touch on the concept of administrative harm and its impact on healthcare. Let's dive into these critical topics and uncover solutions that can help you navigate these challenges effectively.Major Takeaways:Medicare Physician Cuts:CMS has proposed a 2.8% decrease in Medicare physician fees for 2025, sparking concern among physician groups. Anders Gillberg, Senior VP of Government Affairs at MGMA, criticizes the proposal as "critically short-sighted."The American College of Rheumatology highlights a 29% decline in Medicare physician payments from 2001 to 2024.CMS defends the proposal, citing provisions for telehealth flexibilities, improved primary and behavioral healthcare, and enhanced caregiver training services.Boosting Employee Morale through Modern Benefits Enrollment:Todd Shyrock's article in Medical Economics emphasizes the importance of modernizing benefits enrollment to improve employee morale and reduce turnover rates.Digital solutions like self-service portals and comprehensive communication strategies are key to a successful enrollment process."A happy, well-informed staff is more productive and more likely to stay with your practice long-term," concludes Shyrock.Rising Costs of Drug Supplies and IT Expenses:MGMA's July 9 poll reveals significant increases in non-labor expenses, with drug supplies up 41% and IT expenses up 26%.Practices face challenges with drug shortages and rising costs, investing heavily in cybersecurity and EHR licensing.Internal training programs and hiring alternative staff to cover MA positions are strategies being used to address these challenges.Enhancing Patient Experience (PX) Report:Press Ganey's "Patient Experience in 2024" report shows significant improvements in PX scores, especially in ambulatory surgery and medical practices.Disparities persist among younger patients and underrepresented populations, highlighting the need for equitable care.Clear, consistent communication is vital for building patient trust and loyalty, leading to better outcomes and stronger patient-provider relationships.Administrative Harm:The term "administrative harm" refers to the negative consequences of administrative decisions on patient care and clinician well-being.Dr. Marisa Burdon's study in JAMA Internal Medicine highlights the lack of accountability for administrators and the impact on clinician burnout and job dissatisfaction.Strategies like administrative timeouts and inclusive decision-making can help mitigate these harmful decisions and improve patient care outcomes.Resources and Links:Medicare Physician Cuts Article - MedPage TodayBoosting Benefits and Morale Article - Medical EconomicsPress Ganey Patient Experience ReportAdministrative Harm Study - JAMA Internal MedicineThank you for joining us on this episode of the MGMA Week in Review Podcast. Be sure to check out the provided links for more in-depth information on these critical topics. We appreciate your support and look forward to bringing you more valuable insights in our next episode. MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

In this episode of the MGMA Member Spotlight podcast, host Daniel Williams sits down with Delores McNair, Division Administrator at Duke University School of Medicine, and Bryana Blanco, Nursing Development Specialist at AdventHealth. Together, they discuss the MGMA Mentorship Program, their personal healthcare journeys and the importance of mentorship in career development.Healthcare Journeys:Delores shares her inspiring journey from temp worker to healthcare administrator, emphasizing the crucial role that mentors played in her career progression. Highlighting the value of MGMA resources for early-career professionals, Bryana describes her experience as a nurse during the COVID-19 pandemic and her transition into healthcare administration.About the MGMA Mentorship Program:Delores and Bryana discuss their experiences with the MGMA Mentorship Program, highlighting its effective structure, flexibility, and the meaningful professional relationships it fosters. The program provides the following benefits to MGMA members at various career stages: A structured yet flexible framework for mentorship relationshipsFacilitated networking and relationship-building across different areas of healthcare administrationPairing mentees with mentors based on the mentee's expressed interests and goalsFlexible communication methods and frequency that accommodate both parties' schedules and preferencesOpportunities for both mentors and mentees to learn and grow professionallyAccessible and affordable, with options for student membershipsActionable Tips:If you are participating in the mentorship program as a mentee, take the initiative and reach out to your assigned mentor, setting up regular communication.Develop a clear set of goals and expectations for the mentorship relationship to maximize its benefits.Utilize various communication methods (email, text, video calls) to maintain regular contact with your mentor/mentee, respecting each other's time and preferences.Look for opportunities to give back to the healthcare community through volunteering or mentoring others, even early in your career.Seek out opportunities for continuous learning, such as MGMA's certificate programs to enhance your skillset.Resources:2024 MGMA Mentorship ProgramMGMA Certificate ProgramsMGMA ConferencesWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

Welcome to the MGMA Insights podcast. In today's episode, we have the pleasure of speaking with Shep Hyken, a renowned customer service and experience expert. Shep is the Chief Amazement Officer at Shepard Presentations and has been inducted into the National Speakers Association's Hall of Fame for his lifetime achievements in professional speaking. With over 30 years of experience, Shep has worked with some of the world's best brands to build a culture centered around the customer. Today, we'll explore key findings from his latest ACA Study on customer service and discuss how healthcare providers can enhance their patient experience.Summary and ResourcesIn this episode, Shep shares valuable insights on the current state of customer service and experience, emphasizing the importance of delivering exceptional service in today's competitive landscape. Key topics discussed include:Customer Experience Trends: Highlighting how customer expectations have never been higher, Shep discusses the need for businesses to compare their service with competitors as well as every industry.Key Findings from the ACA Study: One notable statistic from Shep's study reveals that 79% of customers would switch to a competitor for a better customer experience. This underscores the need for businesses, including healthcare providers, to prioritize customer satisfaction.Strategies for Healthcare: Shep provides actionable strategies for medical practices to enhance patient experience, focusing on convenience and personalization.Building a Supportive Culture: Emphasizing the importance of a strong support network, Shep discusses how healthcare leaders can foster a collaborative and supportive environment among their staff.Future of Customer Experience: Looking ahead, Shep shares trends that will shape the future of customer service, particularly in the healthcare sector.For more information and resources, visit Shep Hyken's website at https://hyken.com/.We Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comCristy Good: cgood@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

Welcome to the MGMA Week in Review Podcast. Host Daniel Williams, Senior Editor at MGMA, is joined by Cristy Good, Senior Advisor, and Colleen Luckett, Writer and Editor. We have an exciting episode lined up, combining insights from our 'Ask an Advisor' series with the latest developments in healthcare practices. Let's dive right in!Story 1: Importance of Language Services in Medical PracticesSummary: Effective communication in healthcare is essential, especially for patients with Limited English Proficiency (LEP). Our first story discusses the necessity of providing language interpreter services in medical practices to ensure patients receive the best care possible.Actionable Takeaways:Display Signage: Ensure signage about language services is clearly visible in waiting areas and reception desks.Multilingual Welcome Signs: Use bright and welcoming multilingual signs to greet patients.Language Cards/Posters: Provide language cards or posters for patients to indicate their preferred language.Direct Link to Article:Why Interpreters are Critical for Physicians, Not Just Their LEP PatientsAdditional Resources on this topic:ADA Requirements: Effective Communication | ADA.govClinicians’ Obligations to Use Qualified Medical Interpreters When Caring for Patients with Limited English Proficiency | Journal of Ethics | American Medical AssociationAre Medical Offices Required to Provide Medical Interpreters? (https://etranslationservices.com/uncategorized/are-medical-offices-required-to-provide-medical-interpreters/)Story 2: Mayo Clinic’s Drone Delivery ProgramSummary: The Mayo Clinic is pioneering the use of drones to deliver prescription medications, particularly to rural and underserved areas. This initiative aims to reduce delivery times and improve access to essential medications.Actionable Takeaways:Reduce Delivery Times: Use drones to transport medications swiftly, especially in emergencies.Overcome Terrain Challenges: Utilize drones for deliveries in complex terrains and various weather conditions.Improve Patient Outcomes: Ensure regular and reliable medication delivery for patients with chronic conditions.Direct Link to Article:Mayo Clinic’s Drone Delivery ProgramStory 3: Decreasing Physician BurnoutSummary: The latest survey from the American Medical Association shows a promising decline in physician burnout rates. Job satisfaction and stress levels have seen improvements, signaling positive trends in physician well-being.Actionable Takeaways:Increase Job Satisfaction: Implement measures to improve job satisfaction among physicians.Address Stress Sources: Focus on reducing job-related stress by addressing physician and support staff shortages.Enhance Value Perception: Ensure physicians feel valued within their organizations.Direct Link to Article:Positive Developments in Physician Well-BeingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comCristy Good: cgood@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

In this episode of the MGMA Business Solutions podcast, host Daniel Williams sat down with Tara Osseck, Regional Vice President of Recruitment at Jackson Physician Search, and Jenny Binner, Associate Vice President of Emergency Medicine Services at locumtenens.com. The discussion centered on the critical importance of effective onboarding processes for both permanent and locum tenens physicians, drawing insights from recent research conducted in collaboration with AAPPR. They also discuss the upcoming MGMA webinar on Elevating Physician Onboarding for Better Engagement, Impact and Long-Term Retention.Actionable tips:Develop a formal, comprehensive onboarding process that extends beyond basic orientation, focusing on relationship-building and long-term integration.Implement a system for gathering feedback from newly onboarded physicians to continuously improve the process.Create customizable onboarding checklists and templates that can be tailored for different roles and specialties.Establish clear communication channels and multiple points of contact for new hires during the onboarding process.Develop key performance indicators (KPIs) to measure the effectiveness of the onboarding program and make data-driven improvements.Resources:Jackson Physician SearchLocumtenens.comAAPPRMGMA Webinar: Elevating Physician OnboardingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time!

In this episode of the MGMA Insights Podcast, host Daniel Williams welcomes guest Stewart Gandolf, CEO at Healthcare Success. Gandolf shares his extensive experience in healthcare marketing, dating back to the 1990s when he started teaching private practice doctors about effective marketing strategies. During the conversation, Gandolf provides an overview of the six basic levers of marketing strategies for medical practices, including traditional advertising, branding, digital marketing, patient experience, doctor referral building, and public relations. In the face of healthcare consumerism and increased competition, it's crucial for medical practices to adapt their marketing approach to protect and grow their patient base. According to Gandolf, this adaptation should consider the following strategies:1. Focus on the patient experience: Prioritize providing an exceptional patient experience, from the initial contact to post-visit follow-up. This can help build loyalty and encourage word-of-mouth referrals.2. Leverage digital marketing: Invest in a comprehensive digital marketing strategy that includes search engine optimization, paid advertising, social media, and reputation management. This can help you reach and engage with potential patients online.3. Differentiate your practice: Identify what makes your practice unique and highlight those differentiators in your marketing. This can help you stand out from the competition and attract the right patients.4. Protect your existing patient base: Implement strategies to retain current patients, such as email marketing, loyalty programs, and personalized outreach. This can help you maintain and grow your market share.5. Continuously adapt and innovate: Monitor industry trends and your competitors' activities, and be willing to adjust your marketing approach as needed. Staying agile and responsive can help you stay ahead of the curve.Resources Mentioned - Healthcare SuccessMGMA Resources:MGMA StatAsk an AdvisorMGMA MembershipMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

In this episode of the MGMA Podcast Network's Week in Review, hosts Daniel Williams and Colleen Luckett discuss a range of healthcare industry news and insights. They cover strategies for overcoming impostor syndrome in leaders, the impact of the Supreme Court's Chevron deference decision on healthcare policy, cybersecurity threats targeting the healthcare sector, and the Biden administration's investment in geriatric care training programs.Sources and Resources Mentioned:- Axios article: "Courts become the new health policy arena"- Becker's Hospital Review article: "Executives' playbook: Beating imposter syndrome"- Health IT Security article: "FBI and HHS released joint cybersecurity advisory on social engineering threats affecting healthcare sector"- Harvard Business Review article: "How to Talk to an Employee Who Isn't Meeting Expectations"- Fierce Healthcare article: "Biden administration awards $206 million to geriatrics clinician training programs"MGMA Resources:MGMA StatAsk an AdvisorMGMA MembershipMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

In this episode of the MGMA Member Spotlight, host Daniel Williams interviews Kendra Yahns, Executive Director of Perkins Spine and Sports Medicine. Yahns shares her journey in healthcare leadership, discusses the benefits of internship programs in private practices and emphasizes the importance of leadership training in healthcare management.Healthcare Leadership Journey: Starting on the frontlines provides valuable insight into leadership needs and patient flow.Transitioning between different healthcare sectors can offer unique perspectives on management.Internship Program Innovation:Internships can bridge the gap between academic education and practical skills in healthcare management.Well-structured internship programs can help practices stay lean while providing valuable experience to students.Recruitment Challenges:There's a disconnect between academic degrees and the skills required for entry-level healthcare management positions.Hiring managers often struggle to find candidates with the right mix of education and practical experience.Leadership Development:Creating a "leadership playbook" can help aspiring leaders navigate the complexities of healthcare management.Focusing on topics like communication, work-life balance, and HR best practices is crucial for effective healthcare leadership.Practical Solutions:Utilizing platforms like Handshake can help practices connect with potential interns from local universities.Developing targeted leadership training programs can address the specific needs of healthcare management roles.MGMA Resources:MGMA StatAsk an AdvisorMGMA MembershipMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

In this episode of the MGMA Member Spotlight podcast, host Daniel Williams welcomes Bill Kenney, CEO of Dermatology Consultants, to share his expertise in developing an employee wellness program. Bill discusses his background in healthcare management and social work. He outlines Dermatology Consultants' size and scope and his role overseeing 180 employees across four clinic locations. Kenney is a featured speaker at the upcoming MGMA Staffing Conference on August 15-16, 2022 in Burlington, MA. Key Takeaways- Investing in an outside consulting group was critical to keeping the wellness program on track and staff accountable. - Engaging physician leaders from the start helped gain buy-in for initiatives. - Quarterly competitions and a symbolic "goat trophy" drive fun, healthy competition between teams. - Involving staff in planning ensures activities appeal to their interests. - Measuring engagement, costs, satisfaction and goal achievement indicates program success. On Physician EngagementSome of the key challenges Kenney has faced faced in engaging physicians in wellness initiatives include:- Physicians' busy clinical schedules and time constraints  - Difficulty finding wellness activities that appeal to physicians' interests - Lack of incentive or perceived relevance of wellness to physicians' work - Physician autonomy and reluctance to participate in "mandated" activities - Ensuring initiatives don't interfere with patient care workflows"To address these challenges, we spent time understanding our physicians' needs and perspectives," Kenney said. "We also involved physician leaders in planning to gain buy-in, and emphasized the benefits of wellness for both work and personal life. Making activities optional but highly encouraged also helped engagement."On Staff AccountabilitySome best practices for keeping staff accountable to wellness program goals and tasks include:- Setting clear, measurable goals and objectives at the beginning of each quarter or year - Tracking participation and progress regularly through our wellness software platform  - Providing regular feedback and recognition to high-performing teams and individuals - Involving staff in goal-setting so they feel invested in the outcomes - Tying the wellness program to our overall company culture and mission - Having designated wellness champions on each team who encourage participationResourcesMGMA Staffing ConferenceDermatology ConsultantsWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

Welcome to the MGMA Week in Review podcast. Hosted by Daniel Williams, Senior Editor at MGMA, and Colleen Luckett, Editor and Writer at MGMA. This episode covers the latest healthcare news and trends, including strategies for managing rising operating costs, solutions for staffing challenges, and innovative ideas for repurposing closed rural hospitals. Key Takeaways:Rising Operating Expenses (03:21 - 05:20)Stat Poll Results: 92% of medical group leaders report increased operating expenses in 2024, up from 89% in 2023.Cost Drivers: Major expense drivers include rising salaries (cited by 60% of respondents), medical supplies, and utilities.Financial Strategies: Practice leaders are combining offices, renegotiating contracts, and switching vendors to manage costs.Staffing Challenges and Solutions (05:21 - 08:50)Compensation Trends: Administrative staff saw a median total compensation increase of 4.7%, while nursing staff saw a 3.2% increase.Regional Variations: Western Region salaries are higher, with administrative staff earning a median of $62,000 annually compared to $55,000 in the Eastern Region.Retention Strategies: Emphasize competitive compensation, annual cost-of-living adjustments, and offering advanced degrees and specialized certifications.Staffing Solutions: Use locum tenens (16% of practices expect to increase usage) and contracted providers to fill staffing gaps and consider flexible work arrangements to retain talent.Healthcare Policy Changes and Uninsured Rate Projections (08:51 - 13:20)Future Projections: The uninsured rate is expected to rise from 7.7% in 2023 to 8.9% by 2034, adding approximately 1.7 million uninsured people each year.Impact on Practices: Prepare for potential increases in uninsured patients and explore policy advocacy to address these changes.Policy Discussions: Engage in ongoing policy discussions and legislative actions to mitigate the impact of these changes.Youth Anxiety Factors (13:21 - 17:20)Technological Impact: Michael Dowling's article discusses how rapid technological advancements and social media contribute to youth anxiety.Academic and Social Pressures: High expectations in schools and from parents increase stress among young people.Resilience Building: Foster environments that promote mental well-being, resilience, and healthy coping mechanisms.Rural Hospital Closures and Repurposing (17:21 - 20:50)Economic and Social Impact: Since 2010, 149 rural hospitals in the US have closed, with Tennessee experiencing the second-highest number of closures per capita.Innovative Solutions: Communities are repurposing closed hospitals into education centers, technology hubs, or treatment facilities.Case Examples: Somerville turned its closed hospital into a satellite campus, while Mackenzie repurposed theirs for a tech company.Direct Links to Resources Mentioned:MGMA StatRegister for MGMA Focus Staffing ConferenceDavid Gans’ Article on Financial ChallengesMichael Dowling’s Article on Youth AnxietyHealthcare Dive Article on Uninsured RateRepurposing Hospital SpaceWe Want to Hear From You: Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

Welcome to another episode of the MGMA Insights Podcast, hosted by Daniel Williams. In this episode, Daniel interviews Lisa Stockdale, Director of Value-Based Care at Silver Cross Hospital. They discuss healthcare management, innovative care models, the importance of teamwork, and the integration of digital transformation to improve patient outcomes. Major TakeawaysValue-Based Care Implementation (6:00-11:30)Lisa's role involves managing approximately 70,000 value-based lives, focusing on improving outcomes in the ambulatory setting through various risk contracts and pay-for-performance models."We focus on delivering quality care that not only meets the needs of our patients but also optimizes healthcare resources effectively."Remote Care Management (18:30-23:00)A significant initiative at Silver Cross involves engaging patients with chronic conditions through a text-based platform. This program has shown an average savings of $1,400 per beneficiary per year."We are starting to see trends of approximately $1,400 per beneficiary per year savings for patients that are actively participating in this program."Teamwork and Collaboration (13:45-17:30)Emphasizing the importance of teamwork, Lisa discusses how collaboration across different departments and with external partners has been crucial to their success."Partners are what help us be successful. Teams and partners—that's a lot of what I do, building teamwork across a variety of different areas."Community Engagement and DEI (24:00-26:30)Lisa's work includes translating care plans into Spanish, hiring bilingual staff, and ensuring equitable access to healthcare services."We have a certified medical translator on the team to assist with communication barriers."Personal Wellness (29:00-32:00)Lisa stresses the importance of self-care and maintaining a routine that includes meditation, yoga, and exercise to stay balanced and effective in her professional role."I'm very protective of my morning time, which includes meditation, quiet time, and exercise."Resources and Links MentionedMGMA DataDive: Explore benchmarking and staffing models to support medical group operations.Credentialing Webinar: MGMA Webinar on CredentialingYoga App: Asana RebelFor more insights and resources, or if you would like to be featured on the MGMA Member Spotlight, please contact Daniel at dwilliams@mgma.com. Thank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

Welcome to the MGMA Week in Review podcast. Hosted by Daniel Williams, Senior Editor at MGMA, along with co-host Colleen Luckett, Editor and Writer at MGMA. This episode covers the latest healthcare news and trends, including innovative ways to attract younger generations to healthcare careers, essential tips for transitioning practice ownership, and updates on significant industry events. Let's dive in!Key TakeawaysStrategies to Attract Younger Generations to Healthcare (02:16 - 08:51)   - Key insights from the Health Impact Forum on making healthcare careers appealing to younger generations.   - Emphasis on virtual technologies, tech-savvy work environments, and work-life balance initiatives.2. Preparing for Practice Ownership Transitions (08:52 - 12:09)   - Steps for planning smooth transitions in practice ownership.   - Highlighting the importance of valuing your practice accurately, maintaining clear communication, and seeking legal advice.3. Updates on Healthcare Data Breach (12:10 - 14:50)   - Latest information on the Change Healthcare cyber attack and the Biden administration’s response.   - Details on the extended grace period for out-of-network billing arbitration and the closure of the CMS advanced payments program.4. Lessons from Young Leaders in Healthcare (14:51 - 19:56)   - Insights from a 24-year-old CEO’s experience in hospital management, as featured in Becker’s Hospital Review.   - Importance of adaptability, communication, mentorship, and continuous learning in leadership roles.5. MGMA Stat Poll Results (19:57 - 24:15)   - Analysis of the latest MGMA Stat Poll results, showing increased interest in adding Advanced Practice Provider (APP) roles in 2024.   - Significance of APPs in expanding access to care and innovative staffing solutions for practices.Direct Links to Resources Mentioned:1. How to Turn Healthcare into a Cool Career - Health Leaders2. Gen Z Slang - Wikipedia3. Navigating Ownership Transitions: A Guide for Private Medical Practices - Medical Economics4. Change Healthcare Cyber Attack Updates - Healthcare Dive and Reuters5. What a 24-Year-Old CEO Has Learned Two Years In - Becker’s Hospital Review6. MGMA Stat Poll ResultsWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

Welcome to another episode of the MGMA Insights Podcast. Today, we have Andy Swanson, MGMA's Senior Vice President of Product Strategy and Sales, joining us. In this episode, we dive into MGMA’s strategic approach to face-to-face conferences, the Advanced Strategy for Medical Practice Leaders book series, and new initiatives tailored to support medical practice leaders. Episode Takeaways:Face-to-Face Spring Conferences: These events are crucial for advanced practitioners looking to deepen their knowledge in finance and operations. Andy emphasizes the value of peer interactions and real-world case studies to enhance learning and problem-solving.Quote: “The genius of the face-to-face conferences is in-depth operational adoption conversations about not just tech, but broader strategies to optimize workforce and resources.”Advanced Strategy Book Series: The series targets experienced practitioners aiming to elevate their expertise. The books offer comprehensive guides on advanced practices in finance, HR, and operations.Quote: “What you'll find in our already deployed finance and HR books, and soon in our operations book, is the guide for someone who's been in the field but wants to take it to the expert level.”Staffing and Private Practice Conferences: These new conferences focus on critical areas like HR management and the unique challenges faced by private practices.Quote: “The staffing conference will cover workforce management, and the private practice conference will address the distinct challenges faced by independent medical practices.”Leaders Conference and Resource Groups: The conference will feature specialized resource groups to facilitate discussions among peers facing similar challenges, enhancing leadership skills across various levels.Quote: “We found success with what we're calling resource groups or affinity groups, and we're going to expand this to include more specialized discussions.”Direct Sources and Resources Mentioned:Advanced Strategy for Medical Practice Leaders Book Series:Financial Management: Available NowHuman Resources Management: Available NowOperations Management: Coming SoonUpcoming Conferences:MGMA Staffing Conference (August 15-16, Boston): Learn MoreMGMA Private Practice Conference (August 22-23, Annapolis): Learn MoreMGMA Leaders Conference (October 6-9, Denver): Learn MoreWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network! Don't forget to subscribe and leave us a review. See you next time! MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

This episode of the MGMA Week in Review podcast features an in-depth look at several critical issues in healthcare today. Hosts Daniel Williams and Colleen Luckett explore the impact of clinical documentation burdens, the essential role of listening in patient care, recent trends in employee benefits, strategies to stay relevant in the healthcare job market, and the implications of concierge medicine.Discussion Points:Clinical Documentation Burden:Article: "Nearly 75% of health workers say documentation impedes patient care: survey" by Emily OlsenSummary: The article discusses the significant impact of excessive clinical documentation on healthcare workers and patient care. It highlights survey results indicating that 77% of healthcare professionals work late to complete their notes, contributing to burnout.Link: Healthcare Dive ArticleThe Importance of Listening in Healthcare:Article: "Stop and Listen: How Listening to Patients and Families is Ever-Important for Optimal Care" by Vishal ChatrathSummary: Chatrath emphasizes the critical role of listening in patient care, sharing a story that illustrates the transformative impact of truly hearing patients. The article calls for improved communication skills training and a greater focus on patient-centered care.Link: KevinMD ArticleAdjustments in Employee Benefits:Source: MGMA Stat poll resultsSummary: The latest MGMA Stat poll reveals that only 21% of medical groups have expanded or improved benefits offerings in the past year, with many organizations holding steady or even reducing benefits.Link: MGMA StatFacing the Fear of Obsolescence:Article: "Face Your Fear of Becoming Obsolete" by Nicholas Pearce and Gregory NguyenSummary: The article discusses the widespread fear of becoming irrelevant in a rapidly evolving job market and offers strategies such as continuous learning, developing a growth mindset, and networking to stay relevant.Link: Harvard Business Review ArticleConcierge Medicine:Article: "Concierge Medicine: The Good, the Bad, and the Ugly" by N. Adam Brown, MD, MBASummary: Brown's article examines the growing trend of concierge medicine, highlighting the benefits of personalized, accessible care and the potential downsides, including exacerbating healthcare disparities and ethical concerns.Link: MedPage Today ArticleMGMA Resources:MGMA StatMGMA PodcastsMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on the member spotlight podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Week in Review podcast! Don't forget to subscribe and leave us a review. See you next time! MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

This episode of the MGMA Business Solutions podcast features John Poli, Industry Principal for Healthcare at RingCentral. With over 20 years of experience in healthcare leadership, Poli has been at the forefront of leveraging innovative technology to drive digital transformation and business strategy. Chatting with host Daniel Williams, Poli discusses how AI is revolutionizing healthcare communications. He goes on to share innovative applications of AI to assist live agents in call centers while providing a roadmap to utilizing AI's full potential in healthcare communication strategies.Would you like to learn more?To dive deeper into this topic, check out our webinar on using AI in healthcare contact centers, where you can hear from John Poli and also gain continuing education credits!Resources:RingCentral on the WebJohn Poli on LinkedInMGMA Resources:MGMA StatAsk an AdvisorMGMA ConferencesMGMA ConsultingWE WANT TO HEAR FROM YOULet us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com, rreaves@mgma.com or cluckett@mgma.com.

This episode of the MGMA Weekend Review Podcast is hosted by Daniel Williams and Colleen Luckett. Key topics include HHS reversing course on breach notifications, primary care physician compensation, bipartisan support for healthcare reform, the impact of medical debt, and improving obesity treatment training.Major Takeaways:- HHS will now allow Change Healthcare to file breach notifications for organizations affected by the February ransomware attack. This provides relief for impacted groups.- The AMA payment system favors specialists over primary care doctors, leading to a shortage. Improving primary care compensation could improve outcomes and lower costs. - Rare bipartisan support for site neutral payments to address healthcare consolidation and rising costs.- Medical debt takes a significant toll on patient health through financial stress and avoidance of care. Efforts are needed to reduce costs and debt burdens.- Improper prescribing of weight loss drugs without training can harm patients. More obesity treatment training is required as drug approvals increase.Direct Quotes: "Financial toxicity is a real and growing concern in healthcare. It's crucial that we address the underlying issues driving medical debt to improve patient outcome." - Dr. Ron Robert ZieglerSources:- The Record - "HHS reverses course allows change healthcare to file breach notifications for others"- MedPage Today - "Second opinions how the AMA undermines primary care" - Fierce Healthcare - "Site neutral payments draw blanket bipartisan support at House budget hearing"- Physicians Practice - "Is medical debt making patients sicker?"- Axios - "America's Doctors need more obesity medicine training"MGMA Sources:Ask an AdvisorMGMA MembershipMGMA ConsultingWE WANT TO HEAR FROM YOULet us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on the member spotlight podcast. Email us at dwilliams@mgma.com or cluckett@mgma.com. If you have a question for our senior advisor, Cristy Good, email advisor@mgma.com. MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

Introduction:Welcome to another episode of the MGMA Insights Podcast, hosted by Daniel Williams. In this episode, Daniel sits down with Cristy Good, Senior Advisor at MGMA, to chat about the essential Human Resources strategies every medical practice leader should know. Cristy, a former healthcare practice administrator and a co-author of MGMA’s new book, Advanced Strategy for Medical Practice Leaders: Human Resources Management Edition, shares her wealth of experience and practical advice on navigating the complexities of HR in the healthcare industry.Episode Highlights:1. Introduction to the HR Management Edition:   - Daniel and Cristy discuss the new book's release and its significance for medical practice leaders.   - Emphasis on aligning HR strategies with organizational goals to enhance operational efficiency and regulatory compliance.2. Cristy’s Journey and Insights:   - Cristy shares her career path from laboratory work to healthcare practice administration, highlighting how these experiences shaped the book’s content.   - Key lessons learned from her 20 years in healthcare practice management, focusing on HR’s pivotal role.3. Major Challenges in HR for Medical Practices:   - Addressing staffing issues, turnover, and burnout in medical practices.   - Importance of work-life balance and the role of HR in fostering a supportive work environment.4. Strategic HR Partnership:   - How HR can help medical practices achieve their goals by partnering strategically on hiring, compliance, and culture building.   - Real-life examples of effective HR strategies in practice.5. Key Performance Indicators (KPIs) for HR:   - Discussion on essential KPIs such as employee turnover rate, time to fill positions, compliance training, and absentee rate.   - Importance of tracking these metrics to ensure a high-performing and compliant workforce.6. Evolution of HR in Healthcare:   - The impact of AI and technology on HR practices, including recruitment and predictive analytics.   - Future trends in HR, such as flexible work arrangements and integrating social determinants of health.Quotes:- “I learned by drinking from a fire hose. I made mistakes and learned from them, and I wanted to share that knowledge to help others.” – Cristy Good- “HR needs to align with organizational goals. They help set these goals, ensure regulatory compliance, and enhance operational efficiency.” – Cristy Good- “You don’t want to take the 'human' out of human resources. AI can help, but we need to use it wisely and maintain the human element.” – Cristy GoodResources and Links:- MGMA “Ask an Advisor” Feature: Go to MGMA.com and click on the green "Ask MGMA" button in the bottom right-hand corner of your screen- New Book! "Advanced Strategy for Medical Practice Leaders: Human Resources Management Edition"- Join the MGMA Managing Stress Community Group: Email Daniel Williams at dwilliams@mgma.com or Cristy Good at cgood@mgma.com to join the ongoing stress management sessions. MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.