Welcome to another episode of the MGMA Insights Podcast, hosted by Daniel Williams. In this episode, Daniel interviews Lisa Stockdale, Director of Value-Based Care at Silver Cross Hospital. They discuss healthcare management, innovative care models, the importance of teamwork, and the integration of digital transformation to improve patient outcomes.

Major Takeaways

• Value-Based Care Implementation (6:00-11:30 )
  • Lisa's role involves managing approximately 70,000 value-based lives, focusing on improving outcomes in the ambulatory setting through various risk contracts and pay-for-performance models.
  • "We focus on delivering quality care that not only meets the needs of our patients but also optimizes healthcare resources effectively."
• Remote Care Management (18:30-23:00 )
  • A significant initiative at Silver Cross involves engaging patients with chronic conditions through a text-based platform. This program has shown an average savings of $1,400 per beneficiary per year.
  • "We are starting to see trends of approximately $1,400 per beneficiary per year savings for patients that are actively participating in this program."
• Teamwork and Collaboration (13:45-17:30 )
  • Emphasizing the importance of teamwork, Lisa discusses how collaboration across different departments and with external partners has been crucial to their success.
  • "Partners are what help us be successful. Teams and partners—that's a lot of what I do, building teamwork across a variety of different areas."
• Community Engagement and DEI (24:00-26:30 )
  • Lisa's work includes translating care plans into Spanish, hiring bilingual staff, and ensuring equitable access to healthcare services.
  • "We have a certified medical translator on the team to assist with communication barriers."
• Personal Wellness (29:00-32:00 )
  • Lisa stresses the importance of self-care and maintaining a routine that includes meditation, yoga, and exercise to stay balanced and effective in her professional role.
  • "I'm very protective of my morning time, which includes meditation, quiet time, and exercise."

Resources and Links Mentioned

• MGMA DataDive: Explore benchmarking and staffing models to support medical group operations.
• Credentialing Webinar: MGMA Webinar on Credentialing
• Yoga App: Asana Rebel

For more insights and resources, or if you would like to be featured on the MGMA Member Spotlight, please contact Daniel at dwilliams@mgma.com. Thank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time!

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