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Welcome to Evolving Industry, a no-BS podcast about business leaders who are successfully weaving technology into their company's DNA to forge a better path forward.
If you’re looking to make actual progress rather than spinning around in a tornado of buzzwords, you’re in the right place.
Host George Jagodzinski is your guide to exploring the best ways to grow and upgrade your business through interviews with some of the world's most recognizable brands.
Join us, because the business environment is ever-changing, and you’re either keeping up or going extinct.
Hosted by Ausha. See ausha.co/privacy-policy for more information.
If you’re looking to make actual progress rather than spinning around in a tornado of buzzwords, you’re in the right place.
Host George Jagodzinski is your guide to exploring the best ways to grow and upgrade your business through interviews with some of the world's most recognizable brands.
Join us, because the business environment is ever-changing, and you’re either keeping up or going extinct.
Hosted by Ausha. See ausha.co/privacy-policy for more information.
55 Episodes
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Many of the biggest names in e-commerce, from Amazon to Nike, have adopted headless commerce solutions to streamline their customers’ digital shopping experiences. But what sets headless commerce apart from other monolithic platforms, and is it the right solution for your business?Joshua Williams, Staff Engineer at Intevity, helps us unpack the benefits of this forward-thinking e-commerce architecture.If speed and efficiency are at the top of your digital customers’ wishlists, then you won’t want to miss this conversation around the brass tacks of headless commerce. Join us as we discuss:[1:59] The performance benefits of headless commerce platforms[15:30] Common inflection points that lead to headless implementation [23:55] What the early stages of a headless platform adoption look likeCheck out these resources we mentioned during the podcast:Conversational AI: Do Chatbots Dream of the Human ExperienceFix Your Technical Debt: The Secrets to a Healthy Engineering EcosystemCraving more? You can find this interview and many more by subscribing to Evolving Industry on Apple Podcasts, on Spotify, or here.Hosted by Ausha. See ausha.co/privacy-policy for more information.
Stephen Ma, Head of Enterprise Architecture at Ulta Beauty, joins us to explain the full stack architecture model — a concept that merges strategic and technical roles within enterprise systems. Stephen shares how his full stack approach is helping Ulta Beauty innovate faster while breaking down silos between teams. He also discusses the challenges architects face in bridging business and IT to create real impact across an organization. Technical innovation is moving faster than ever, so enterprise architects need to deliver quantifiable value. Tune in for insights on how this holistic approach is shaping the future of enterprise architecture.Join us as we discuss:[1:46] How the full stack approach helps quantify value for the customer[9:46] Parallels between building and software architecture[17:40] Driving organizational change through a culture of empowerment[30:27] Unpacking the full stack architect’s ideal mindsetCraving more? You can find this interview and many more by subscribing to Evolving Industry on Apple Podcasts, on Spotify, or here.Hosted by Ausha. See ausha.co/privacy-policy for more information.
The civilian-military divide has been an unfortunate cultural barrier between American service members’ families and civilian communities for decades. The average military family has to relocate every two to three years, and the mental and financial toll it takes on soldiers’ spouses and children can be overwhelming.As the son of a U.S. Marine, Ryan Callahan, EVP of Digital Innovation at Blue Star Families, found his passion in partnering with sponsors and volunteers to help these families thrive.Ryan shares how Blue Star is using human-centered design and new data models to help military families feel the sense of belonging they deserve as they navigate civilian communities. Join us as we discuss:[3:36] Typical daily challenges military families face [13:29] Translating corporate marketing to a military nonprofit[17:47] How Veterans Affairs is leading the way in innovationCraving more? You can find this interview and many more by subscribing to Evolving Industry on Apple Podcasts, on Spotify, or here.Hosted by Ausha. See ausha.co/privacy-policy for more information.
For decades, women’s professional sports leagues have watched from the sidelines as their male counterparts reaped exponentially greater rewards for their efforts. This massive financial disparity has also contributed to missed data collection and analysis opportunities that could lead to advances in women’s sports science and management. Nancy Hensley, Founding Member and Advisor for Mercury/13, has made it her mission to disrupt that narrative.Nancy breaks down some of the hard numbers behind the history of women’s professional sports and explains why data is so critical to its steady rise and future success.Join us as we discuss:[9:17] How low broadcast production value impacts sports data management[16:11] How sports leagues and investors can leverage new data[23:54] Unpacking the numbers behind the growth in women’s sportsCraving more? You can find this interview and many more by subscribing to Evolving Industry on Apple Podcasts, on Spotify, or here.Hosted by Ausha. See ausha.co/privacy-policy for more information.
After a successful career as a federal prosecutor, Robert Chesnut left the public sector to work with the in-house legal teams of some of the world’s most recognizable brands, including eBay and Airbnb.His experiences inspired him to write Intentional Integrity, a critique of the steady erosion of trust in workplace culture and consumer expectations.Robert shares some remarkable stories from his corporate journey and explains why companies that practice intentional integrity ultimately succeed while those that take unethical shortcuts fail.Join us as we discuss:[00:06] The dangers of not blending business goals with integrity[15:01] Trending visibility and anticipating problems before they happen[23:38] Why your legal team needs to be involved in the businessCraving more? You can find this interview and many more by subscribing to Evolving Industry on Apple Podcasts, on Spotify, or here.Hosted by Ausha. See ausha.co/privacy-policy for more information.
The demise of third-party cookies in Google’s Chrome internet browser is nearly upon us, but how will it really impact ad vendors and e-commerce platforms? Will mounting regulations and data privacy concerns cause a massive paradigm shift in digital marketing? Is Google's pivot simply a power play to corner the analytics market under the guise of discretion?Intent aside, Donal Casey, Senior Consultant at Intevity, thinks the event will lead to some tough conversations within marketing departments about the intentionality behind data usage. Tune in as Donal helps us break down what the death of third-party cookies will mean for the future of data analytics. Join us as we discuss:[2:48] What Google Analytics stands to gain from the Cookie revolution[12:18] How third-party vendors might respond to new data protocols [24:08] Performance concerns and the future of zero-party dataCraving more? You can find this interview and many more by subscribing to Evolving Industry on Apple Podcasts, on Spotify, or here.Hosted by Ausha. See ausha.co/privacy-policy for more information.
Data is digital gold for e-commerce businesses, so why do so many of them struggle with data management?Perhaps it’s because many business leaders view data management as a means to an end rather than an integral part of their organization’s strategic initiatives.But proper data management isn’t a one-and-done project. It’s a cultural mindset that executives who want to achieve exponential growth must embrace.Intevity’s Eric Webster, Director of Digital Solutions, and Mike Wiseman, Senior Data and Business Intelligence Architect, stop by to help unpack why so many companies struggle with data processes.Join us as we discuss:[3:34] Why so many organizations have gaps in their data processes[13:54] The need for a champion in data-driven initiatives [24:33] How a common data language amongst stakeholders sparks growthCraving more? You can find this interview and many more by subscribing to Evolving Industry on Apple Podcasts, on Spotify, or here.Hosted by Ausha. See ausha.co/privacy-policy for more information.
Headless commerce platforms have become all the rage in large corporations like Google and Amazon. But are these customizable solutions the right fit for your organization’s roadmap for growth? When is the right time to make the switch, or should you?These are the types of conversations we love at Intevity. In the first part of our internal series, Jason Anthony, Senior Consultant and Software Engineer, and Eric Webster, Director of Digital Solutions, join the studio to share their thoughts.If you’re curious how headless commerce can help scale your business by supercharging the customer experience, you won’t want to miss these insights.Join us as we discuss:[3:15] When it’s time to move on from legacy systems[12:57] How to determine the right platform for your needs[23:31] Small, simple solutions versus one-size-fits-all platformsCraving more? You can find this interview and many more by subscribing to Evolving Industry on Apple Podcasts, on Spotify, or here.Hosted by Ausha. See ausha.co/privacy-policy for more information.
Pet supply retailer Chewy is renowned for building a customer-first culture that covets brand loyalty. So how did they do it?According to Remya Narayanaswami, Chewy’s Senior Director of Loyalty, it starts with having leadership who can clarify an enterprise-wide goal. Only then can internal teams check their egos at the door and keep organizational priorities in order.After an impressive stint with Amazon, Remya is now empowering her Chewy team to bring their customers solutions by getting ahead of customer problems. She gives us an exclusive peek into how she facilitates vastly divergent ideas and why a company’s operational “paper cuts” are a cultural issue. Join us as we discuss:[7:00] Aligning internal priorities to stem pushback on company initiatives[18:07] Building a digital experience from a blank canvas[26:04] Filtering real contributors from the well-intentioned for new projectsCraving more? You can find this interview and many more by subscribing to Evolving Industry on Apple Podcasts, on Spotify, or here.Hosted by Ausha. See ausha.co/privacy-policy for more information.
How do centuries-old legacy brands maintain relevance while honoring the long-standing traditions that got them to where they are today?Diana Haussling, General Manager of Consumer Experience & Growth at Colgate-Palmolive, put it simply — you must evolve at the speed of culture.Diana shares her unique insights on the privileges of working with iconic brands and the challenges of balancing innovation with heritage in a fast-moving market.If you’re interested in how conventional brand management intersects with contemporary operational models, then you won’t want to miss this episode.Join us as we discuss:[5:02] Finding the North Star that can future-proof your brand[13:38] The importance of jumping on cultural moments[19:43] Why understanding your organization’s strengths is a superpower[25:08] Taking the negativity out of conversations around motivationsCraving more? You can find this interview and many more by subscribing to Evolving Industry on Apple Podcasts, on Spotify, or here.Hosted by Ausha. See ausha.co/privacy-policy for more information.
As generative AI continues to infiltrate the global workforce, how do business leaders and their teams determine which AI tools will actually drive value to their operations?Kishore Aradhya, an adjunct professor at Northeastern University’s College of Engineering, is teaching his students to ask one simple question when categorizing AI tools.“What problem are you typing to solve?”With decades of experience as a software engineer at companies like Staples, Bose, and Stanley Black & Decker, Kishore explains why flexibility and critical thinking will be essential in an AI-empowered workforce.Join us as we discuss:[1:52] The need for programmers to develop a problem-oriented mindset[11:03] How AI will help businesses navigate large organizational shifts[21:23] Why choosing specializations will be difficult for future talent Craving more? You can find this interview and many more by subscribing to Evolving Industry on Apple Podcasts, on Spotify, or here.Hosted by Ausha. See ausha.co/privacy-policy for more information.
As Americans continue to cut their cable TV cords and explore new digital avenues for entertainment, retailers are scrambling to find new ways to get their products in front of consumers.Rob Gonzalez, Co-founder and CMO of Salsify, believes that today’s brand storytelling starts right where customers now interact with products the most — their detail pages on website storefronts. By optimizing descriptions, images, and other related digital media, companies can move their products up the rankings and in front of more shoppers.Tune in as we break down the future of brand storytelling in the online marketplace, how AI tools will impact it, and a GDSN conundrum.Join us as we discuss:[3:15] Retailers’ massive shift into e-commerce over the last decade[11:06] Overcoming friction points for new product launches[20:37] How AI tools will factor into brand storytellingCraving more? You can find this interview and many more by subscribing to Evolving Industry on Apple Podcasts, on Spotify, or here.Hosted by Ausha. See ausha.co/privacy-policy for more information.
Gerry Mecca has been monitoring IT systems since the early ‘80s, so he can truly say he’s seen it all.
He’s helped guide more than a dozen organizations through decades of unprecedented change, from small nonprofits to Fortune 10 companies. Today, he’s still going strong as one of the industry’s leading consultants.
You won’t want to miss some of Gerry’s incredible war stories around change management, keeping a team’s eye on the prize, and a wild M&A experience for the books.
Join us as we discuss:
- [5:16] Decoupling IT systems in a merger about-face
- [16:20] Cutting a team’s teeth during abrupt change
- [26:33] Building a culture of ownership that stays the course
Craving more? You can find this interview and many more by subscribing to Evolving Industry on Apple Podcasts, on Spotify, or here. Hosted by Ausha. See ausha.co/privacy-policy for more information.
Customer analytics are critical to understanding consumer behavior, preferences, and market trends. So lots of businesses pay top dollar to data research partners to help them gain insight into their brand’s patrons.
But Ian Dewar, Senior Director of Global Strategy at Anthropologie, believes most companies have all the data they need right under their noses. They just have to do a little digging.
Ian pulls back the curtain on how his organization orchestrates consumer data to enhance customer loyalty and promote greater collaboration across internal teams.
Join us as we discuss:
- [00:06] Why all the data you need for customer analytics is under your nose
- [12:30] A data-informed approach to customer loyalty
- [25:25] Collaboration across internal functions and talent development
Craving more? You can find this interview and many more by subscribing to Evolving Industry on Apple Podcasts, on Spotify, or here. Hosted by Ausha. See ausha.co/privacy-policy for more information.
Hollywood has made a killing over the last few decades with sci-fi hits featuring sentient AI and human-like artificial constructs. But what if future chatbots transcended fiction by replicating authentic human interaction? What if they really could grasp the human experience?
Conversational AI used to be a fantasy straight out of an Isaac Asimov novel. Bilal Zaheer, Chief of Strategy and Growth at Metriarc, thinks that fantasy could become a reality much sooner than you think.
Bilal tears back the curtain on the programming challenges around conversational AI and why it may evolve into a necessity for certain demographics.
Join us as we discuss:
- The balance between human-like AI and the uncanny valley (3:44)
- Why interhuman dynamics matter in conversational AI training (11:03)
- If virtual companions will eventually supplant human interactions (20:09)
Craving more? You can find this interview and many more by subscribing to Evolving Industry on Apple Podcasts, on Spotify, or here. Hosted by Ausha. See ausha.co/privacy-policy for more information.
Cybersecurity has been a hot-button issue for businesses, both large and small, for years. But now, AI is changing the rules as cyberattacks become more personalized and nuanced.
That’s why Andrew Wilder, Board Member and Adjunct Professor in Cybersecurity at Washington University - St. Louis, argues cybersecurity isn’t just an IT problem anymore — it’s an “everyone” problem.
Andrew leans on nearly two decades of corporate cybersecurity experience to give us a peek at a future with AI-enhanced cyber threats.
Join us as we discuss:
- How fraudsters are already using AI to level up their phishing emails (4:49)
- Why organizations should invest in the people side of cybersecurity (13:48)
- Balancing data governance policies with in-house culture (20:45)
Craving more? You can find this interview and many more by subscribing to Evolving Industry on Apple Podcasts, on Spotify, or here. Hosted by Ausha. See ausha.co/privacy-policy for more information.
Most software engineering teams have grown accustomed to the accelerated change we’ve seen over the last several years, even learned to embrace it. The one thing that can really bring their progress to a screeching halt is the unexpected… not in the tech space, but in organizational expectations.
With over 25 years of experience in the field, Karim Shehadeh, Senior Engineering Manager at Under Armour, has seen incredible innovation. But what’s never changed is the need for leadership to clearly define their team’s roles so everyone understands the stakes.
Tune in to hear Karim’s insightful takes on how to manage your engineering teams so your company doesn’t sink in technical debt.
Join us as we discuss:
- Balancing company needs with realistic engineering expectations (7:02)
- How to connect your engineers to your brand’s mission (13:58)
- When to buy your platform ecosystem and when to build (20:53)
Craving more? You can find this interview and many more by subscribing to Evolving Industry on Apple Podcasts, on Spotify, or here.
Hosted by Ausha. See ausha.co/privacy-policy for more information.
Can businesses optimize decisions by leveraging data, both internal and external, in real-time to scale growth?
Gunja Gargeshwari, Chief Revenue Officer of Bright Data, believes in the untapped potential of harnessing data beyond an organization’s walls. Sometimes, you just have to break some glass to take your scalability to the next level.
Gunja shares how companies are already revolutionizing their operations and customer engagement by applying data to real-time decision-making.
Join us as we discuss:
- Delighting customers with data-driven services (3:35)
- The keys to pushing through the stages of growth (9:44)
- Why companies struggle to incorporate external data (19:46)
Craving more? You can find this interview and many more by subscribing to C-Suite Blueprint on Apple Podcasts, on Spotify, or here.
Hosted by Ausha. See ausha.co/privacy-policy for more information.
Where do people fall in the human-plus-digital equation as companies continue to level up in digital transformation? And at what point does innovation swallow up the human connection and leave empty interactions in its wake?
Alfred Nader, President - North America at OFX, says it starts with ditching the employee ball pits and customer-facing chatbots and investing in genuine relationships.
Alfred shares how OFX has gone all in on the human infrastructure so they never have to take their foot off the innovation gas.
Join us as we discuss:
- Breaking down the human-plus-digital equation (2:06)
- Why it’s impossible to overcommunicate (12:41)
- Future transformation in a shaky global economy (21:28)
Craving more? You can find this interview and many more by subscribing to C-Suite Blueprint on Apple Podcasts, on Spotify, or here.
Hosted by Ausha. See ausha.co/privacy-policy for more information.
Change is hard — or is it? Humans have an exhausting habit of overcomplicating systems and processes. Douglas Ferguson, President of Voltage Control, believes collaboration is the key to facilitating smoother change management. The problem is that too many leaders don’t understand people management.
Doug shares his unique insight on a collaboration mindset and why great facilitators don’t need a magical X factor.
Join us as we discuss:
- Quantifying people in processes and technology (2:27)
- Why disagreements are often misunderstandings (15:08)
- Helping leaders find their ability to connect (29:07)
Craving more? You can find this interview and many more by subscribing to C-Suite Blueprint on Apple Podcasts, on Spotify, or here.
Hosted by Ausha. See ausha.co/privacy-policy for more information.
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