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Real Estate Insiders Unfiltered

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You talk about it privately - We talk about it publicly. This is the Real Estate Insiders Unfiltered Podcast. Running a real estate business is challenging, but understanding the industry, the players, and who's affecting change can help you position your business for future success. Join us as we talk to industry leaders and influencers about the latest trends, strategies, and tactics for building a profitable and sustainable real estate business.

This podcast is hosted by James Dwiggins and Keith Robinson, where real estate professionals grow their businesses with industry insights and experts.

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66 Episodes
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Augmented reality is the future of home appraisals and listings. Joining us on this episode is special guest, Jeff Allen, President of CubiCasa. James, Keith, and Jeff explore the power of augmented reality and how it's changing the way we value properties. Find out why photos are no longer enough and why floor plans are essential for property listings. Jeff shares his incredible journey from "lockbox guy" to leading a tech-savvy company that's shaking up the real estate scene.    Get valuable insights into how AR and VR can elevate your listings, how technology is transforming the appraisal industry, and practical strategies for agents to stand out in today's competitive market. Don't miss this episode filled with cutting-edge concepts that will take the real estate industry to new heights.   Check out CubiCasa on Instagram - YouTube - Facebook - LinekedIn - X or visit them online at cubi.casa. Follow Real Estate Insiders Unfiltered Podcast on Instagram - YouTube - Facebook - LinkedIn - TikTok. Visit us online at realestateinsidersunfiltered.com. This podcast is produced by Two Brothers Creative 2024.
“Customer service starts when the customer experience fails.” Discover game-changing insights on customer experience in real estate with our special guest, international marketing expert Jay Baer. As the industry becomes more competitive, providing exceptional customer service is crucial for success. In this episode, James, Keith and Jay dissect the key elements of a positive customer journey. From the importance of speed and responsiveness in customer service, to the impact of AI on customer expectations, and the need for setting and managing customer expectations. This episode is packed with insights for anyone in the real estate industry and using the latest technology to improve customer experience. Follow this link for Jay’s best-selling books. Check out The Spirit Guides Podcast on - YouTube - Apple Podcasts - Spotify   To learn more about Jay check out jaybaer.com. Follow Real Estate Insiders Unfiltered Podcast on Instagram - YouTube - Facebook - LinkedIn - TikTok. Visit us online at realestateinsidersunfiltered.com. This podcast is produced by Two Brothers Creative 2024.  
How do you work with the news outlets and be proactive with local media? Believe it or not, journalists are not out there digging up dirt and trying to ‘gotcha” tactics. That’s why we have Mitch Robinson, President of Real Estate News, joining James and Keith to give the media’s perspective and how you can control the narrative. He also discusses the inception of Real Estate News and its unique approach to delivering concise and independent industry news.   They also talk about the challenges and changes in mainstream media, the impact of technology, the struggle for accuracy, and the role of real estate professionals in media engagement. Emphasizing the importance of having something real to offer when engaging with the media and the value of community engagement for real estate professionals.   Check out Real Estate News on Facebook - LinekedIn - X or visit them online at realestatenews.com. Follow Real Estate Insiders Unfiltered Podcast on Instagram - YouTube - Facebook - LinkedIn - TikTok. Visit us online at realestateinsidersunfiltered.com. This podcast is produced by Two Brothers Creative 2024.
Are you tired of the lack of communication and cohesive media strategy in the real estate industry? Brian Boero, CEO of 1000watt, is a real estate marketing expert and joins James and Keith to discuss the importance of effective communication and media strategies in today's changing landscape. Brian explains how if he were the industry’s media Czar for NAR, brokers, and agents what they should do moving forward with their media strategies and how taking a proactive and confident approach instead of defensive will transform the industry;  emphasizing the need for authentic storytelling and emotional connections with consumers.   This episode is packed with guidance on how the industry should be communicating and getting the story straight.   Connect with Brian on LinkedIn.   Learn more about real estate marketing and brand strategies with 1000watt on Facebook - LinkedIn - Instagram. Or visit them online at 1000watt.net. Follow Real Estate Insiders Unfiltered Podcast on Instagram - YouTube - Facebook - LinkedIn - TikTok. Visit us online at realestateinsidersunfiltered.com. This podcast is produced by Two Brothers Creative 2024.
Get ready for an in-depth look at the latest financial performance of publicly traded real estate companies! You won't want to miss this episode featuring special guest John Campbell, Managing Director at Stephens Inc. Hear insights on the economy, potential headwinds, and how top-performing companies like RE/MAX and Realogy are faring.    Plus, James and Keith dive into key topics with John, such as agent count, revenue growth, cost-cutting measures, international expansion, and more. Stay ahead of Wall Street sentiment with our quarterly rundown series and gain valuable knowledge on companies like EXP, Fathom, Compass, Redfin, Zillow, and CoStar. From debt profiles to tax rates to legal issues, we cover it all!   Connect with John Campbell on LinkedIn.   Check out Stephens Inc on X - Facebook - LinkedIn. Or visit them online at stephens.com.   Follow this link for the episode featuring Redfin’s CEO, Glenn Kelman.    Follow Real Estate Insiders Unfiltered Podcast on Instagram - YouTube - Facebook - LinkedIn - TikTok. Visit us online at realestateinsidersunfiltered.com. This podcast is produced by Two Brothers Creative 2024.
What lawsuits could be filed next to regulate the real estate industry and how could that impact you? Joining us today is Tim Dain, the President and CEO of NorthstarMLS, who was also one of the few people from the real estate industry to attend the Minnesota School of Law “open forum” regarding the NAR settlement recently, where he was mostly surrounded by class action lawyers, attorney generals and others who want to file further legal claims to regulate the business. James and Keith don't shy away from the uncertainty facing the industry today, bringing you Tim's first-hand perspective on this event's key takeaways, his insights on leveraging big data (such as knowing the serial number of every appliance in the home and what could you do with that information to enhance consumer experiences), and the future of the MLS.    Check out NorthstarMLS on - Facebook - Instagram - LinkedIn - X - YouTube or visit them at northstarmls.com.   Click here for the Commission and Compensation Study done by Bright MLS about steering in the industry. And check out a breakdown of that study with our previous episode The True Value of the MLS.   Follow Real Estate Insiders Unfiltered Podcast on Instagram - YouTube - Facebook - LinkedIn - TikTok. Visit us online at realestateinsidersunfiltered.com. This podcast is produced by Two Brothers Creative 2024.
There is a staggering difference in price when you sell a property off market versus on the MLS. Lisa Sturtevant, Chief Economist for Bright MLS, joins James and Keith to show some truths and dispel some myths about agents and listings. This is an eye-opening conversation, as Lisa breaks down two incredible studies Bright MLS spearheaded. One which uncovers the truth behind property values in both on and off-market listings. The second study explores the myth behind agent steering and the correlation between days on market and agent compensation. This is a must listen to episode for everyone!   Click here for the MLS Listing Study   Click here for the Commission and Compensation Study.   For more on Bright MLS check them out on - Instagram - YouTube - LinkedIn - X - Facebook. Or visit them at brightmls.com.   Follow Real Estate Insiders Unfiltered Podcast on Instagram - YouTube - Facebook - LinkedIn - TikTok. Visit us online at realestateinsidersunfiltered.com. This podcast is produced by Two Brothers Creative 2024.
Residential real estate isn’t the only industry getting beat up in the headlines. Commercial real estate is getting its fair share of press. This is why James and Keith brought in commercial real estate expert David Bitner, the Executive Managing Director and Global Head of Research for Newmark. David has decades of experience in the CRE realm and shares his insights on the potential $650 billion problem looming in the sector. Also, the latest trends, potential challenges, and opportunities in the rapidly growing market. And why data needs to continue playing a crucial role in decision-making.   Connect with David - LinkedIn   Check out Newmark on Instagram - LinkedIn - Twitter - Facebook. Or visit online at nmrk.com.   Follow Real Estate Insiders Unfiltered Podcast on Instagram - YouTube - Facebook - LinkedIn - TikTok. Visit us online at realestateinsidersunfiltered.com. This podcast is produced by Two Brothers Creative 2024.
Leveraging AI to enhance agent-client interactions is the future of residential real estate, which is why Chief AI Officer and renowned speaker, Marki Lemons Ryhal, joins James and Keith on this episode. Marki lends her expertise and shares simple strategies for using AI. They also talk about why everyone should be putting out video content and how to do it right. Plus, what needs to be improved at NAR, what the future of residential real estate looks like, and so much more!    From her journey as an entrepreneur to one of the leading voices in real estate education, Marki highlights the significance of the growth mindset and adaptability in the industry.   Connect with Marki on Facebook - Instagram - YouTube - Pinterest - Apple Podcasts - LinkedIn. Or visit markilemons.com/ to learn more! Follow Real Estate Insiders Unfiltered Podcast on Instagram - YouTube - Facebook - LinkedIn - TikTok. Visit us online at realestateinsidersunfiltered.com. This podcast is produced by Two Brothers Creative 2024.
James and Keith sit down with Redfin's CEO, Glenn Kelman. As a top leader and innovator, Glenn shares his journey with Redfin from its early tech-driven approach to a more nuanced understanding of real estate as a service industry, emphasizing the human aspect of the single biggest transaction people will experience. This conversation also touches on the issue of dual agency and the impacts of the NAR settlement. Without compromising Redfin’s own litigations, Glenn shares his own frustrations with the settlement and why MLSs need to close the loophole on clear cooperation. With his decades of experience, Glenn reflects on valuable lessons he’s learned over the years, such as the significance of technology in enhancing service rather than replacing agents, and addresses the recent pivot towards a variable compensation model at Redfin.    Connect with Glenn on - LinkedIn   You can find Redfin on these social platforms. Facebook - X - Pinterest - Instagram Follow Real Estate Insiders Unfiltered Podcast on Instagram - YouTube - Facebook - LinkedIn - TikTok. Visit us online at realestateinsidersunfiltered.com. This podcast is produced by Two Brothers Creative 2024.
With the proposed NAR settlement on the table and the ever transforming industry, genuine leadership is the key during these times. Join James and Keith with industry veteran Nick Bailey, former CEO of RE/MAX International and Century 21, as he shares insights on being a genuine leader.    Hear about Nick’s views on the future of residential real estate, including AI's role in the next 36 months and the impact of visual AI on consumer engagement. They also talk about leadership challenges, embracing new tech, and building resilience in a shifting industry.   Connect with Nick - LinkedIn   Follow Real Estate Insiders Unfiltered Podcast on Instagram - YouTube - Facebook - LinkedIn - TikTok. Visit us online at realestateinsidersunfiltered.com. This podcast is produced by Two Brothers Creative 2024.
Joining James and Keith on this episode is Kevin Sears, the President of the NAR. Kevin pulls back the curtain on why NAR is looking to settle instead of appealing the verdict. He speaks about the need of revamping communications at NAR, and having a supportive culture at the organization. Also, how NAR is aiming to help homebuyers navigate buyers’ agent compensation and financing  amidst the changes post lawsuit. Kevin also shares his journey in the industry and how being literally set on fire allowed him to develop a calm  and collected approach to leadership. He talks about his visions for REALTORS® in the future. Don’t miss out on this exclusive conversation!    Check National Association of REALTORS on Facebook - Instagram - LinekIn - X - YouTube   Follow Real Estate Insiders Unfiltered Podcast on Instagram - YouTube - Facebook - LinkedIn - TikTok. Visit us online at realestateinsidersunfiltered.com. This podcast is produced by Two Brothers Creative 2024.
In this episode James and Keith sit down with Ed Zorn - VP & General Counsel for CRMLS and discuss how agents will get compensated in this post-lawsuit era. They discuss commission sharing alterations, potentially dangerous approaches agents are already trying to do, and what you can and can't do on and off the MLS. More importantly, they discuss contract structuring, how to communicate these changes to your clients and how to stay out of further litigation with the way you structure your forms. This is an episode you do not want to miss!    Follow Real Estate Insiders Unfiltered Podcast on Instagram - YouTube - Facebook - LinkedIn - TikTok. Visit us online at realestateinsidersunfiltered.com. This podcast is produced by Two Brothers Creative 2024.
Do you think the NAR lawsuits were a sham? On this episode, James and Keith sit down with industry veteran John Featherston, CEO of RISMedia, who shares his candid views on the current challenges facing the National Association of Realtors, including the $200 million settlement controversy.  From calling out the New York Times to the critical importance of embracing AI and technological advancements, this episode is filled with insight, perspective, and what you need to know to manage the seismic shifts happening in in the world of real estate. John's message is clear: the future belongs to those who innovate, adapt, and maintain a close, genuine relationship with their clients. For up to industry news check out RISMedia at rismedia.com and on social media Instagram - Facebook - LinkedIn - Twitter.  Follow Real Estate Insiders Unfiltered Podcast on Instagram - YouTube - Facebook - LinkedIn - TikTok. Visit us online at realestateinsidersunfiltered.com. This podcast is produced by Two Brothers Creative 2024.
Just how much money do sellers lose when their property is sold off market vs being listed on the MLS? On this episode of Real Estate Insiders Unfiltered, Keith and James sit down with the esteemed Brian Donnellan. Brian shares his remarkable journey from CFO to CEO at Bright MLS and gives his perspective on the current state of residential real estate, industry challenges, and the innovative strides being made to enhance the MLS. He also shares a study they did, showcasing the massive amount of money sellers lose when their property is sold off market vs. being listed on the MLS.  Bright MLS can be found on Instagram - YouTube - Twitter - Facebook- LinkedIn For the Bright MLS 2023 On-MLS Study follow this link: https://www.brightmls.com/article/on-mls-study-2023 Follow Real Estate Insiders Unfiltered Podcast on Instagram - YouTube - Facebook - LinkedIn - TikTok. Visit us online at realestateinsidersunfiltered.com. This podcast is produced by Two Brothers Creative 2024.
On Friday, the National Association of Realtors made a significant decision. They agreed to pay $418 million over four years and implemented a set of comprehensive changes to their regulations regarding the manner in which broker and agent commissions are presented and provided. This move marks a pivotal moment in the real estate industry, signaling a shift towards greater transparency and fairness for both buyers and sellers alike.   Join us on this exclusive episode from Inman.com livestream where James, Keith, and Ed Zorn, the general counsel of California Regional MLS, delve into breaking news from Inman.com. This settlement marks a rapidly evolving narrative that could define the industry's landscape for years to come.   In this episode, they dive into the implications of the settlement, exploring its potential impact on a revamped sales approach and the reasoning for eliminating MLS offers of compensation. Tune in to the complete discussion. For more in-depth industry news visit and subscribe at Inman.com.   Inman can be found on Instagram - YouTube - Twitter - Facebook- LinkedIn   Follow Real Estate Insiders Unfiltered Podcast on Instagram - YouTube - Facebook - LinkedIn - TikTok. Visit us online at realestateinsidersunfiltered.com. This podcast is produced by Two Brothers Creative 2024.
Join James and Keith on this episode of Real Estate Insiders Unfiltered with special guest Denee Evans, CEO of CMLS (Counsel of Multiple Listing Services). Tune in as they explore pivotal roles, challenges, and the future of the MLS. Denee candidly discusses the DOJ's recent statements on MLS policies, envisioning the industry's trajectory and sharing invaluable insights. She also discusses her direct conversations she’s had with the DOJ, potential shifts in MLS policies, and initiatives enhancing transparency and consumer education.  #RealEstate #MLS #Innovation #Transparency #ConsumerEducation #CMLS #NextHome   For more on Denee and CMLS check out: CMLS White Papers Connect with Denee on LinkedIn   Follow Real Estate Insiders Unfiltered Podcast on Instagram - YouTube - Facebook - LinkedIn - TikTok. Visit us online at realestateinsidersunfiltered.com. This podcast is produced by Two Brothers Creative 2024.
Are you prepared for the technological revolution? On this episode of the Real Estate Insiders Unfiltered, James and Keith are joined by Zillow’s Chief Industry Development Officer Errol Samuelson. The conversation kicks off with an eye-opening statistic revealing Zillow's brand recognition and swiftly moves into how the landscape of real estate portals, AI technology, and Zillow's strategic initiatives are shaping the future of the industry. Errol discusses Zillow's focus on enhancing the consumer experience by tackling the complexities and friction points within the real estate transaction process, emphasizing Zillow's commitment to product innovation rather than advertising battles. Challenging the notion of portals replacing agents, he upholds the importance of agent representation and the detrimental effects of dual agency. Errol agrees with Keith that if you don’t at least learn about AI now, you might be left in the dust in the next 5 months. Don’t miss this exciting episode of Real Estate Insiders Unfiltered! For more on Errol Samuelson: Zillow Advocacy Page: https://advocacy.zillowgroup.com/ Zillow About Page: https://www.zillow.com/z/corp/about/ Errol’s open letter to agent community: https://www.zillowgroup.com/agents-deserve-choices/ Zillow Immerse press release: https://investors.zillowgroup.com/investors/news-and-events/news/news-details/2024/Experience-the-future-of-home-tours-with-Zillow-Immerse-on-Apple-Vision-Pro/default.aspx Follow Real Estate Insiders Unfiltered Podcast on Instagram - YouTube - Facebook - LinkedIn - TikTok. Visit us online at realestateinsidersunfiltered.com. This podcast is produced by Two Brothers Creative 2024.
On this episode of Real Estate Insiders Unfiltered, James and Keith chat with Howard Tager, a luminary in AI for real estate. As CEO of Ylopo, Howard explores AI's transformative impact on businesses, focusing on AI voice advancements that can reshape real estate customer service. They discuss generative AI's role in enhancing customer service via intelligent call monitoring. Howard also showcases AI phone call demos with real customers, highlighting its potential for accurate lead engagement and quality customer interactions. An AI audit in call monitoring streamlines operations, freeing agents to focus on core tasks. This episode also tackles ethical considerations of integrating AI voice tech, urging professionals to embrace these tools for superior service. As we enter an AI-enhanced era, this episode is a must-listen for those in real estate.   To check out Ylopo click here. You can also find them on LinkedIn - Twitter - YouTube - Instagram - Facebook.    Follow Real Estate Insiders Unfiltered Podcast on Instagram - YouTube - Facebook - LinkedIn - TikTok. Visit us online at realestateinsidersunfiltered.com. This podcast is produced by Two Brothers Creative 2024.
On this episode of Real Estate Insiders Unfiltered, James and Keith are joined by special guest Diego Sanchez from HWMedia. With a pulse on every nuance of the housing industry, Diego shares how they aim to dominate media coverage across the real estate ecosystem. Hear straight from these industry insiders about the whispers of innovation and disruption waiting just around the corner. From remote digital notarizations to the value debate of a buyer's agent, they strip it all down.    Diego also gives his thoughts on how NAR didn’t represent their argument that well during the lawsuits and how they could have simplified it. The rapid-fire segment explores the gritty truths of trade associations, while a frank discussion about industry giants like Rocket Mortgage and BetterHome reveals the stark realities shaking the foundations. Be prepared to refine your pitch, discover how to enhance transaction smoothness, and unpack the critical role of real estate agents in a shifting digital landscape.   Connect with Diego on LinkedIn.   For all things with HWMedia check them out on Instagram - Facebook - LinkedIn - Twitter. Or visit them at hwmedia.com.   Follow Real Estate Insiders Unfiltered Podcast on Instagram - YouTube - Facebook - LinkedIn - TikTok. Visit us online at realestateinsidersunfiltered.com. This podcast is produced by Two Brothers Creative 2024.  
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Comments (2)

jeff coros

the NAR presenter has a very immature approach to the conversation. I agree that NAR should not go away. However, talking over the hosts to focus all the great things NAR is or has done or in the past is just crap. if he is the guy forming policy we have a problem.

Jan 27th
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jeff coros

I am an agent in Illinois.The thought these changes will somehow improve the quality of agents is suspect to me. several years back our state required every agent to become brokers. The quality of brokers had no change. it only benefited the associations and the state with additional fees.Until the brokerages with 300 agents and one managing broker will the quality change. They are compensated well for recruiting. To circumvent one manager they hire a low performing agent to act as asset. Mgr.

Nov 6th
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