“Customer service starts when the customer experience fails.” Discover game-changing insights on customer experience in real estate with our special guest, international marketing expert Jay Baer. As the industry becomes more competitive, providing exceptional customer service is crucial for success. In this episode, James, Keith and Jay dissect the key elements of a positive customer journey. From the importance of speed and responsiveness in customer service, to the impact of AI on customer expectations, and the need for setting and managing customer expectations. This episode is packed with insights for anyone in the real estate industry and using the latest technology to improve customer experience.

Follow this link for Jay’s best-selling books.

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To learn more about Jay check out jaybaer.com.

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This podcast is produced by Two Brothers Creative 2024.