![[Counsel Cast Chambers] The long game: Strategic Approaches to Sustaining Client Relationships](https://s3.castbox.fm/a6/4f/c0/ba02b57d07bb88c8cebcab8d693daaed39_scaled_v1_400.jpg "[Counsel Cast Chambers] The long game: Strategic Approaches to Sustaining Client Relationships")
[Counsel Cast Chambers] The long game: Strategic Approaches to Sustaining Client Relationships
Update: 2025-09-23
Description
In this episode of Counsel Cast Chambers, we revisit key insights from our conversation with Cindy Chang, focused on using brand personality to connect with the right clients and stand out in a crowded market.
Cindy provides actionable advice on defining your firm's voice, creating emotional resonance, and building a brand that attracts your ideal audience. The discussion also covers the importance of balancing reputation and relationships when it comes to maintaining client connections and underscores the power of emotional appeal in business decisions.
Cindy gives listeners actionable tips on:
- 00:00 Introduction
- 00:47 Maintaining Client Relationships
- 01:49 Balancing Reputation and Relationships
- 02:27 Emotional vs. Logical Decision Making
- 03:20 Real-World Examples of Emotional Connections
- 05:31 Conclusion and Final Thoughts
Connect with Cindy here:
Connect with me
- Karin on Twitter
- Karin on LinkedIn
- Conroy Creative Counsel on Facebook
- https://conroycreativecounsel.com
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