Does your business have the proper answering service? Nowadays people shop and do basically everything online so you better make sure your online customer service is really good for your business to excel. On this Feature Friday episode of the ROI Online Podcast, Steve talks with Maddy Martin, VP of Marketing at Smith.ai about answering services and how to use them best in your business.

Maddy has an Inbound Marketing background and is currently the VP of Marketing for Smith.ai–a company that combines live agents and AI to provide superior virtual receptionist and intake services to small businesses. Under her marketing lead, she took the company to 7-figures in sales. Some of her specialties are Marketing vision, strategy, development, and execution.

If you have a small business and don’t really have any time to answer questions and social media messages you’re probably in need of something like Smith.ai, which can help you professionally answer your business calls, chats, texts, and social messages—without adding more to your plate.

Among other things, Maddy and Steve discussed:

• Maddys’ background
• Smith.ai and all its benefits
• What an answering service is and does for your business
• The cost of an answering service
• What  webchat services are
• Ways to improve a chat-based customer service
• What you should know about your sales support

You can learn more about Maddy here:

Follow Maddy on LinkedIn

You can learn more about Smith.ai here:

https://smith.ai/

Send them an Email

We have a surprise for you!

Use our affiliate LINK to get $100 off your first month of service for both calls and chats on Smith.ai!

Read the books mentioned in this podcast:

The Golden Toilet by Steve Brown

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