How can your business maintain vital human connection with your clients when you’re already stretched thin? In this episode of the ROI Online Podcast, Founder of TextChat Eric Kades talks about Chatbots and AI and how they relate to conversational interfaces–whether it’s customer support, service, or sales.

Eric is an entrepreneur, he’s the founder of TextChat—a revolutionary live chat software for small businesses that is highly personalized and brings the timeless touch of human connection to the sophistication of AI technology. TextChat makes website live chat as sociable and easy as texting with a friend, so you can stop missing messages and start closing sales. To date, Eric and his team of 75 have raised 1.6M and have accrued over 100 customers.

Sometimes as business owners we think that we need live agents available all day every day to close deals with customers. Eric and the TextChat team are rethinking how to approach customer communication using a simple, affordable, and effective alternative. It’s one less thing small businesses have to worry about.

Among other things, Eric and Steve discussed:

• What a live chat app and live chat support are
• How artificial intelligence and data add value to businesses
• How businesses can use artificial intelligence
• What a tech support business is
• What cart abandonment rate is—and what to do about it
• Why shopping cart abandonment is a problem for retailers
• How to reduce cart abandonment rate

You can learn more about Eric here:

Follow Eric on LinkedIn

You can learn more about TextChat here:

https://textchat.com/old-home

Read the books mentioned in this podcast:

The Golden Toilet by Steve Brown

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