In this engaging episode, Mike Keating, CEO of the MGAA, speaks with Joel Markham, Director of Schemes and Delegated Authorities at AXA UK. The conversation explores AXA’s forward-thinking approach to talent development, its commitment to collaboration, and how it's leveraging technology to meet evolving industry needs.

Joel shares insights on cultivating new talent, investing in long-term partnerships, building a culture of inclusion, and how AXA is positioning itself to lead in areas like cyber, specialty, and cross-selling. Listeners will get a candid look at what makes AXA’s approach to delegated authority both strategic and deeply human.

Key Quotes

“We undersell the breadth of careers that you can have in the insurance industry.”

“We want people to say, ‘I wouldn't have expected AXA to do that.’ That’s the kind of innovation we’re aiming for.”

“Diversity of thought is just as critical as any other kind of diversity in building the future of our sector.”

“We're still investing in talent, even when market cycles change—that's a strategic commitment, not a trend.”

“The fuel for our industry is human connection—we just need to be brave enough to open the door.”

Resources

• MGAA – Managing General Agents' Association


• AXA UK


• AXA Initiatives Mentioned:
  
  
  • Data and AI Academy
  
  
  • Prevent and Protect (MLP product)
  
  
  • Apprenticeship and Talent Development Programs
  
  
  • Group for Autism, Insurance & Neurodiversity (GAIN)
  
  
  
  

About the Guest:

Joel Markham is the Director of Schemes and Delegated Authorities at AXA UK. A passionate insurance advocate, Joel leads efforts to create long-term, trusted partnerships in the MGA space. With a background in underwriting and leadership, he champions innovation, talent development, and diversity, all while ensuring AXA continues to be a reliable and future-ready capacity provider.

Joel Markham | LinkedIn

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/