In this episode of MGAA Conversations, host Mike Keating sits down with Kelly Ogley, CEO of Howden Consumer and Local Commercial, to explore the current state and future of broker distribution in the personal lines insurance market. The conversation touches on branch network trends, the role of scale and specialism, MGA-broker partnerships, regulation, and the importance of diversity and inclusion in the industry. Kelly shares her leadership perspective on adapting to ongoing market shifts, innovating for customer needs, and empowering the next generation of women in insurance.

Key Quotes

• “We can't rest on our laurels—we’ve got to be looking for the next innovation.” Kelly Ogley


• “Scale matters, but it’s not everything. Brokers with a real USP and client focus can thrive.” Kelly Ogley


• “Clients want choice. Not everyone wants a fully digital experience.” Kelly Ogley


• “It's okay to be yourself but be your best self with practice. Be authentic and build your network.” Kelly Ogley


• “We’ve got more to do on gender diversity, but the progress and conversations we’re having today wouldn’t have happened when I started.” Kelly Ogley

Resources and References

Howden Group: www.howdengroup.com

About the Guest – Kelly Ogley

Kelly Ogley is the Chief Executive Officer of Howden Consumer and Local Commercial. She leads a wide-ranging portfolio that includes Howden’s personal lines, private client services, and its commercial business via a 117-branch network across the UK. With nearly four decades of experience in insurance, Kelly has held leadership roles across M&A, operations, and strategic transformation. A passionate advocate for diversity and inclusion, Kelly actively mentors young talent and supports initiatives to increase female representation in the industry.

https://www.linkedin.com/in/kelly-ogley-135a99107/

About the Host:

Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.

He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. 

Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.

Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/