#05 - Online-to-offline customer experience with Katie Nugent from Lush
Update: 2021-01-04
Description
Lush’s Katie Nugent joins us to talk customer experience. We cover:
- In-store customer experience, and how it’s changed since COVID
- Why it’s helpful to think of online directories as an extension of your physical shop’s storefront
- How brands can encourage & respond to customers sharing their experiences
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