On today's episode of The QSR guru Podcast, the podcast dedicated to helping you become the quick service restaurant leader you were meant to be, Matt and Tricia are going to discuss the power of the one on one conversation.

Now, throughout our entire career in the last 20 years, one on one conversations were something that were always talked about, and really the last five, pushed really hard. And I know that a lot of leaders struggle with this.

Every time, they have a lot of excuses, we all do. And to be completely honest, Matt and Tricia never paid attention to them either and the leadership above us was always pushing it and always talking about the importance of it.

We knew it, we just never took the time out of our day to do it. Recently, Tricia came across a situation where her first thought was, you know, if we would do one on one conversations, we could have solved this problem a long time ago. And it got the both of them thinking, maybe we aren't looking at these one on one conversations the right way, maybe if we not only take the time to learn about our team, but we ask them all specific questions that are geared in a positive light, but also help us learn about our business and what's going on in our four walls, we can really make an impact on this business and on these people's lives.

Some of those questions that were thought of were if you were going to make your own schedule, who would be on that schedule? And that question seems very innocent. But it's so powerful. Because if you start to hear the same names coming up in multiple conversations, now you know who your best employees are. And on the same token, if you start to see a trend where specific people aren't brought up at all, you know, you might have a problem there. You've got someone that the rest of the team doesn't want to work with, you might have found your weak link right there.

Another amazing question that was talked about is what is your favorite part of your day? And then what is your least favorite part of the day? And you're going learn a ton from that question.

Throughout this conversation, Matt and Tricia will talk about probably five or six questions that are great, and a few that you should probably steer clear of. And the entire episode is built around not only helping you have a quick five to 10 minute conversation with your team members, but to really build your restaurant into a powerhouse.

So for that and so much more. Listen to today's episode of The QSR guru Podcast, the podcast dedicated to helping you become the quick service restaurant leader you were meant to be.

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