On this episode, Jeff Akin reviews Star Trek The Next Generation, The Quality of Life (Season 6, Episode 9). He will examine the leadership approaches of Captain Picard and Data.

Making decisions is one of the things that separates truly great leaders from others. In this episode, Jeff breaks down how Captain Picard listens to multiple, diverse voices; gets as close to the problem as possible by visiting the gemba; addresses the root cause of the problem; and ensure his decision is communicated.

Jeff also shares Data's story, and tells one of his own, that demonstrates how to do what is right, even when it means great personal and professional risk.

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