Hey everyone, today I'm joined by Chris Marr.

Chris is the founder of The Authoritative Coach and a trusted trainer for agency account management teams.

He helps client-facing teams move from order takers to trusted advisors, with a focus on strategic communication, peer-level leadership, and account growth. His book, The Authoritative Coach, offers a blueprint for turning account managers into confident client leaders.

I wanted to have Chris on because so many agency owners lose clients due to soft-skill gaps on their teams—and he knows exactly how to fix it.

In this episode, we discuss:

• Moving from people pleaser to peer-level partner
• The most critical (and most missing) account management skill
• How agency owners sabotage account managers without realizing it
• And more...

You can learn more about Chris on LinkedIn.

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No one was asking for another community. But I've made one anyway.

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Hiring in the agency world is rough. Most job posting sites get you lots of applicants, but with their “easy applying” options, most of those are unqualified. And worse, they don’t understand what it’s like working at an agency.

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We have weekly blog content with practical advice to help you advance your agency. 

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