104. WhatsApp, Vendors, and the Art of Accountability: Communication that Builds Coffee Shop Success
Description
SUMMARY:
In this episode, Aaron, Drew, and Ben dive deep into the role of communication in building and sustaining a successful coffee business. From managing vendors in Belize through WhatsApp to setting clear standards, payment cadences, and accountability practices, the team shares real-world lessons on creating systems that scale. They discuss vendor relationships, the power of storytelling when framing your brand, and how strong communication both internally and externally forms the foundation for growth. Whether you're opening your first coffee shop or managing multiple locations, this episode offers practical strategies for building trust, efficiency, and long-term partnerships.
Minute by Minute:
00:00 Introduction
02:16 Why communication is central to business success
03:14 Challenges of vendor accountability in Belize
05:32 Mistakes and miscommunications with vendors in the U.S.
07:20 Setting standards and expectations for vendors
10:35 Leveraging buying power as you expand locations
13:00 The importance of telling your story to vendors
16:00 Building systems that strengthen your business foundation
17:10 Vendor relationships built on trust and long-term communication
19:00 Internal accountability, checklists, and chore systems
United States
