This season has been filled with information about the Six Pillars of a successful business. This episode is about the interplay of Quality and Financial Stability. 

This Sandwich Episode uses a simple story to tell the financial lesson of changes in the restaurant industry. The recipe of building a sandwich the same way every time, ensures customer delight. That recipe reflects a quality product, created and served the same way every time. It's one version, and one recipe for quality in a restaurant.  The other pillar in this story is financial stability; it is baked into that recipe. Know your food costs. Ensure you check portioning. Train your staff so your guest is eating a delicious sandwich that they anticipated, and were satisfied with an equally stellar experience. You know what makes your business revenue, and always ensures profit. We dig deeper, and reveal a story about shrinking profit that has crept into our industry in the last 20 - 30 years.  

Enjoy listening. Reach out if you need more information, or have a pod topic or story to share.