#106 Hospitality: The Key to Success in Any Business
Update: 2025-07-21
Description
Erika talks with Chip Wade, CEO of Union Square Hospitality Group about the power of hospitality as a foundational element of all businesses - what it means and how to incorporate it.
Timestamps:
(00:00 ) - Welcome to the Proteus Leader Show
(00:35 ) - Introduction to Chip Wade
(01:36 ) - What is enlightened hospitality?
(04:10 ) - Staff as members of the community
(06:14 ) - Importance of creating a positive experience
(09:00 ) - Making customers feel they're appreciated
(10:12 ) - Practical tips for creating a hospitality environment
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