#110 Why Your Survey Scores May Be Misleading

#109 Strategies to Measure and Prove the Value of Customer Experience Investments

#108 The 'Web of Data': Enhancing CX through Effective Data Integration

#107 Strategy Meets CX: A Conversation with Seth Godin on 'This is Strategy'

#105 In the Shoes of a Cancer Patient: Loretta Muss on Advisory Councils, Burnout, and Personalizing Patient Care

#104: Common Barriers to CX Success and How to Overcome Them

#103: Using Data Visualization to Get Executive Buy-In

#102: Compassionomics: The Revolutionary Scientific Evidence That Caring Makes a Difference

#101: CX-PRO - Beyond the Basics: Book Review with the Editor

#115 From Speedometers to Engines: Transforming CX with Tom DeVries

#114 Mastering Change by Building Stakeholder Relationships

#113 Enhancing Customer Satisfaction: Microsoft's UX Strategies

#112 Delivering on Customer Expectations at Experian with Tanya Thomas, CCXP

#111 Lessons from the "FIGS Love" Initiative and Beyond

#100: Watermark’s CX ROI Study: Proving Its Value to Executives and Skeptics

#98: Trust in CX: Lessons from the Executive Assistant to Ronald Reagan

#97: The Future of Customer Experience: AI and Actionable Data with Ken Peterson, President, QuestionPro Customer Experience

#96 Building a CX Culture: Everence Federal Credit Union CEO and President

#95: Transforming the Patient Experience through Effective Communication with Rachel Hitt, MD, Medical Director of Patient Experience - Tufts Medical Center

#94: Improving Customer Loyalty through Martech and AI-Powered Solutions