112 - Customer Relations - Finding a Positive Balance
Description
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There are times in business when people make mistakes. It happens, and it's life. People are humans and humans make mistakes. Quite often people have a different reaction to
mistakes, whether from the business perspective or the customer view. Either way, presentation and response can make a big difference on the final outcome. Sometimes we are faced with a situation and don't have time to think, and may find ourselves second guessing our own reaction. Either way, kindness on both sides can go a long way in mending a difficult situation.
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