Annmarie Bhola, Founder of Enhanced Building Solutions, joins the show as this weeks guest.

Annmarie is a former plant operator with extensive knowledge in new construction and existing buildings. She focused primarily on MEP commissioning and energy efficient operations and brings 20+ years of industry experience to clients. 

On this episode, Griffin and Annmarie discuss the importance of standardizing training, and leveraging video content to document tribal knowledge.

Takeaways

• Training and documenting tribal knowledge is crucial in facilities management to address the gap caused by turnover and ensure consistent operations.
• Site-specific training videos are essential to understand the unique requirements of each building and system.
• Contractor-provided training can lack consistency and may not cover all necessary information, highlighting the need for dedicated training resources.
• Documentation should be updated regularly to reflect changes in technology and standards.

Sound Bites

Chapters

00:00
Introduction and Background

01:14
Identifying the Gap in Facilities Training

03:16
The Importance of Training Videos

04:14
The Challenges of Sharing Training Videos

05:29
The Need for Site-Specific Training

06:46
The Importance of Consistent Video Training

07:44
The Challenges of Contractor-Provided Training

08:37
The Importance of Updated Training Materials

09:37
Separating Roles and Responsibilities

10:36
Preserving Tribal Knowledge

15:29
Addressing the Gap in Documentation

20:43
The Value of an Outsider's Perspective

22:19
The Importance of Asking the Right Questions

24:59
The Necessity of Documentation in a Changing Industry

25:02
The Impact of Mentors on Career Growth

26:29
Expressing Gratitude for Mentors

27:04
Conclusion

Interested in closing the skills gap? Check out our friends at Interplay Learning!