118. Insights: How far is too far for personalisation?
John Bean and Benjamin Ensor are joined by a panel of fantastic guests, to talk about all things personalisation.
Most people are of the opinion that personalisation is great - in the end, we are all unique.
However, how far is it too far for personalisation? How open are customers to their data being shared, and how do we overcome that? Are we close to passing the threshold of too far? And of course, what should we expect in the next few years in the industry? Join us while we try to get to the bottom of it.
Joining us today:
- Gem Passant, Global Head of Customer Experience at ManyPets
- Robert Korzinek, Founder & CEO of Zing Cover
All that and much more on this week's episode of Insurtech Insider!
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Special Guests: Gem Passant and Robert Korzinek.