In this episode, we explore the anticipated trends for 2025, focusing on budget predictions, the role of AI in IT support, and the importance of human experience in a rapidly changing technological landscape. The conversation highlights the contradictions in budget expectations, the challenges of AI adoption, and the productivity paradox that arises from new technologies. Practical takeaways for IT leaders are also discussed, emphasizing the need for a human-centric approach in technology implementation.

Takeaways

• 2025 may present contradictory trends in IT.


• 40% of IT leaders expect only modest budget increases.


• AI is becoming a standard part of software solutions.


• AI can enhance both hard and soft skills for agents.


• Generative AI usage has doubled in the past year.


• High value work needs to be redefined in the AI era.


• Human experience will remain vital in technology adoption.


• The productivity paradox raises questions about AI's effectiveness.


• Usability of technology is often overlooked in favor of features.


• Listening to employees is crucial for effective change management.

Chapters

00:00 Introduction to 2025 Trends

01:57 Budget Trends and Contradictions

05:12 The Role of AI in Budgeting

11:56 AI Adoption and Its Implications

18:40 The Value of Human Experience

27:05 The Productivity Paradox

32:47 Practical Takeaways for 2025

37:34 Introduction to the Conversation

37:35 Exploring Key Themes in the Discussion

To connect with Roy Atkinson: https://www.linkedin.com/in/royatkinson/

To learn more about HappySignals, go to happysignals.com