13. Pioneering Unified Communications: AudioCodes' AI Innovations
Description
In this episode of Always On CX:EX, we bring back Gidi Adlersberg, Voca CIC Business Line Manager at AudioCodes, for a webinar he appeared on with Evan Kirstel, B2B TechFluencer and Industry Expert. They discuss AudioCodes' evolution, its partnership with Microsoft, and its ventures into AI and contact center solutions.
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Best Moments:
(00:03 ) - Introduction to AudioCodes and its history
(01:02 ) - Evolution of AudioCodes' partnership with Microsoft
(03:22 ) - AudioCodes' role in the Microsoft phone ecosystem
(05:58 ) - AudioCodes' expansion into AI and contact center solutions
(07:55 ) - Overview of Meeting Insights, AudioCodes' AI meeting assistant
(11:23 ) - AudioCodes' entry into the contact center space
(14:55 ) - Future plans and innovations for 2025
(18:35 ) - Upcoming events and conferences
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Get Started with Voca CIC:
👉 Start a free trial of the Voca Conversational Interaction Center for 30-days: https://voca.audiocodes.io/signup
👉 Learn more about AudioCodes Voca CIC: https://www.audiocodes.com/solutions-products/voiceai/voca-conversational-interaction-center
United States
