17. From Telecom to TechCo: How Voiceflex is Shaping the Future of CX
Description
In this episode of Always On CX:EX, host Josh Chronister speaks with James Arnold-Roberts, CEO of VoiceFlex, about the evolving landscape of customer experience and contact center technology. James shares insights on VoiceFlex's shift from a telecom company to a tech company, the impact of Microsoft Teams, and how AI is reshaping the future of customer interactions.
Best Moments:
(01:52 ) James' career journey in the telecom industry
(08:38 ) VoiceFlex's shift from telco to tech co
(15:28 ) Microsoft Teams' impact on customer interactions and collaboration
(21:10 ) Trends in conversational AI for customer experience
(26:34 ) Best data sources for AI integration in contact centers
(30:52 ) Emerging trends shaping the industry in the coming years
(34:26 ) Practical applications of AI in business operations
Guest Bio:
James Arnold-Roberts is the CEO of VoiceFlex, with over 20 years of hands-on experience leading businesses in the communications industry. He has guided VoiceFlex through its transition from a telecom company to a tech company, focusing on innovative solutions for customer experience and contact center technology. James is passionate about leveraging AI and automation to solve business problems and improve customer interactions.
=================================
Get Started with Voca CIC:
👉 Start a free trial of the Voca Conversational Interaction Center for 30-days: https://voca.audiocodes.io/signupÂ
👉 Learn more about AudioCodes Voca CIC: https://www.audiocodes.com/solutions-products/voiceai/voca-conversational-interaction-center
United States
