How do you lead change when you’re not the boss? Casey Sinnema shares what it takes to build trust, influence outcomes, and make Monday feel a little less dreadful.

Overview

What happens when you give a self-proclaimed utility player the freedom to poke holes in broken systems and lead cross-functional change without official authority?

In this episode, Scott chats with Casey Sinema about navigating ambiguity, building trust without a title, and leading impactful change through curiosity, clarity, and a deep understanding of what people actually need.

References and resources mentioned in the show:

Casey Sinnema

Wolf Pack by Abby Wombach

The Let Them Theory by Mel Robbins

Micromanagement Log

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This episode’s presenters are:

Scott Dunn is a Certified Enterprise Coach and Scrum Trainer with over 20 years of experience coaching and training companies like NASA, EMC/Dell Technologies, Yahoo!, Technicolor, and eBay to transition to an agile approach using Scrum.

Casey Sinnema is a self-described utility player who’s built a career by asking great questions, poking holes in broken systems, and leading meaningful change across teams—without ever needing the official title to do it. With a background in accounting and a talent for cross-functional problem solving, she brings curiosity, empathy, and real-world savvy to every challenge she tackles.

Auto-generated Transcript:

Scott Dunn (00:01 )

Well, welcome everyone to another episode of the Agile Mentors Podcast. I am your takeover, not your normal host, of Brian Miller, who's done a smash up job over a hundred plus episodes if you haven't checked those out. But part of the podcast takeover was not only a fresh voice, but also perspective and a lot of what I typically focus on for the people who know me. On leadership and culture and leading change. And I thought of no one better that I'd rather talk to about some of this. Casey Sinnema and I'll give you a little bit of introduction about who she is, what she does. Maybe also I think it'd be fascinating Casey on how you yourself in the role that you have. I think it's kind of a cool role, at least on paper. You can flesh that out a little bit more but I'll hand off to you. Tell us a little about yourself.

Casey (00:46 )

Yeah, hey, thanks for having me. Yeah, so I currently am most often referred to as a utility player. And I'm still trying to figure out my elevator speech for how I talk about what I do because my role, my title is manager, which doesn't say much, right? And I actually don't do a function, but the easiest way to talk about it is I'm a project manager of sorts. I'm involved in a wide variety of projects from a varying level of involvement, from leading the project to leading the change to being a key stakeholder to just being the voice to leaders or executives or that type of thing. So yeah, I am a little bit of everything. And I got here on accident. I have...

Scott Dunn (01:32 )

I was...

Casey (01:34 )

You know, way back in the day when I was, you know, doing the like, what am I going to do for the rest of my life? I'm like, I just want a marketable skill. So I have a business degree and I went into accounting and I quickly became the troubleshooter. So I would go into a company, troubleshoot, fix the process, fix something broken, and then find myself in another company doing the same thing. And, so throughout my career, I've just sort of built this unique set of skills that allow me to poke holes in processes. and help companies fix them and then kind of find the next thing. So that's just kind of how I wound up here. I've been at my current company for almost a decade, which is going to be a record for me. And, but I'm still doing the same thing. I'm moving around the company and finding new places to, you know, rock the boat a little bit.

Scott Dunn (02:20 )

Cool. Very cool. Yeah. It does sound like you have a number of things on your place to where that makes kind of expand on that a little bit and where you comfortably share those stories as we go through some of this because there's a lot, there's a lot more underneath based on what Casey shared before. And I love it that you found yourself like a happy accident and I guess have enough challenges and learning and growth there as long as they move you around that you're, you know, you need to be working on that are meaningful. things to be working on.

Casey (02:51 )

Yeah, absolutely. That's the biggest thing, right? Is to like find work that you find valuable and that has an impact on the people around you, which is, know, squarely aligned with my values.

Scott Dunn (03:01 )

Well, you touched on one thing that I know a number of other people could relate to and I could too as well as the kind of troubleshoots process can just easily see that things aren't working at a larger view. Some of that. maybe add on a little bit. What is it like about your role? For those who are kind of thinking they're in quasi space, they can hear you talk about that role and like, hey, that sounds like me too. What are the points of that different projects, different things you're involved with that that's what really lights you up?

Casey (03:27 )

Yeah, I, it's so interesting because a lot of us find that the things that we're good at are the things that, you know, give us energy and that motivate us, right? I happen to be uniquely skilled at poking holes in things, including in my own life. So it works in my personal life as well. I could just sort of see things from different perspectives and find the gaps. And so it just sort of on accident. I think what's interesting is

Scott Dunn (03:43 )

You Hmm.

Casey (03:53 )

throughout my career and throughout my life, the biggest challenge has been to hone that skill for good, right? To lead with kindness and to manage my expectations along with the expectations of the world around me and troubleshoot the things or poke holes in things that need holes poked in instead of like everything. You know what mean?

Scott Dunn (04:15 )

I love that. Two things that I want to, I guess, add on a little bit more there. One, you mentioned something and the other thing is I think you might just put out there like, same thing from different perspectives. I imagine for the people, we've all been around folks who just they only think their way. And you're just kind of reflecting on that. But Keith, it sounds like you can go into a meeting and you can hear three different state views and you can genuinely understand from their perspective why that's important to them or why that's a problem to them, right? If I'm hearing you.

Casey (04:42 )

Yeah, absolutely. That's really key in all of the different types of projects that I've played a part in, right? Like hearing things from different people's perspectives and really understanding what they're looking to get, what they need and what's in it for them and being able to connect those things across stakeholders.

Scott Dunn (04:59 )

Yeah, that's powerful. Yeah, but looking for commonality, alignment, et cetera. I do think there's a specialness, and we've talked about it a bit, like in the facilitation class, that looking for those folks having common and generating alignment is a unique gift that we just don't see a lot in corporate people kind of lobby for what they want. And actually, it's, it would be an afterthought to think about other people's perspectives and yet who draws different areas of the company together who are to get some new about the door or whatever like that. So you're kind of touching on that, which I think is really powerful. Is there anything that you see as like a go-to mindset that you bring in those situations or go to like tools that you're kind of using, whether that's things you're doing in writing down or in mural or even just how where your head is at when you walk into some of those meetings where you feel they have different perspectives and on the same page, you're supposed to walk out of that session on the same page.

Casey (05:51 )

Yeah, the first one is to sort of leave my ego at the door, right? What I think is the right thing can't come in the door with me, right? Like I, of course I'm influencing, right? Where I feel like it matters. But it's not, I'm probably not the decision maker and the people that are not on the same page, when they need to get aligned, they need to be able to get there on their own. So what I think is the right way, I got to leave it at the door. So that's my number one thing.

Scott Dunn (05:57 )

heheheheh.

Casey (06:18 )

And then the next thing I do is just really