159. Towards a Question and Answer world
Description
The way users want to access information may be undergoing a seismic shift. Some have suggested technical communication is rapidly moving towards a question-and-answer (Q&A) paradigm.
As user behaviour moves away from reading and towards asking, we discuss how chatbots, AI, and Q&A-driven interfaces are reshaping the expectations and responsibilities of technical communicators.
Takeaway quote:
"It’s not about crafting a list of 20 questions. It’s about building a robust knowledge system that can handle any question and deliver meaningful answers."
Resources
Michael Andrews and Ardis Ramey on Q&A communication paradigms
UK Government Digital Service post: FAQs: why we don’t have them
- Cherryleaf Newsletter
We'll also publish a transcript of this podcast on the Cherryleaf blog.
About Cherryleaf
Cherryleaf is a technical writing services and training company.
United States
