Episode 160 of the Savvy Dentist Podcast is a continuation of our discussion on metrics that matter. Pick my brain and hear my thoughts on Metrics that Matter #2 which is about looking and understanding the financial elements of your business. We discuss the 2 types of metrics –

Key Performance Indicator and Critical Driver

In this episode we discuss:  

• 02:00 : Understanding business metrics through the metaphor of flying


• 03:09 : Cash flow and how we can use it


• 04:00 : Understanding the numbers lead to better decisions and outcomes


• 04:41 : 2 Types of Metrics: Key Performance Indicator and Critical Driver


• 05:26 : Looking at and understanding the financial elements of your business


• 05:55 : Revenue divided by assets


• 06:30 : Revenue per employee


• 07:05 Organisational structure


• 07:32 : Marketing, Sales, and Day-to-Day operations of the business


• 10:04 : Recall success rate


• 10:57 Incomplete treatment


• 11:19 : Critical drivers for driving in new patients


• 12:00 : Net promotive score – what is this metric and is it useful


• 12:41 : Case acceptance / Sales


• 13:15 : Average new patient value


• 12:27 : What is the effective hourly rate


• 15:17 Key metrics to look out for and utilize.

Find out more

• Episode 159 of the podcast – Metrics that Matter Part 1


• Savvy Dentist App on the App Store


• Savvy Dentist App on Google Play Store


• Savvy Dentist Facebook Group