170. The Survey That Stung (And What I Did About It)
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Surveys are a simple but powerful tool to get inside your clients' heads, but pressing the send button isn't easy.
Last month I reached out to every single client who hasn't been in my salon in over 9 months or more. The feedback I received was eye opening. And it stung. A lot.
I saw some clear trends and knew exactly where I needed to shift thanks to this brutal feedback. I share all the details, including the survey template, in today's episode of The Elevate Insider!
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