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Join us in the studio as we dive into the realm of Amazon Connect's learning and development. Discussing the dynamic nature of Amazon Connect, we explore how to stay updated with its continuous feature changes. Discover the new AWS Skill Builder learning plans tailored for Amazon Connect, including a deep dive into the Amazon Connect Communication Specialist plan and the Connect Developer Learning Plan. We also highlight the benefits of certifications, hands-on practice, and formal training events to ensure you're always at the forefront of this evolving platform. Perfect for both beginners and seasoned professionals looking to deepen their expertise in Amazon Connect.

00:00 Introduction and Weather Chat

00:59 Amazon Connect Overview

01:09 Learning and Development Challenges

03:04 AWS Skill Builder Learning Plans

03:46 Amazon Connect Communication Specialist

11:31 Amazon Connect Developer Learning Plan

17:42 Formal Certifications and Badges

22:23 Staying Up to Date with Amazon Connect

25:55 In-Person Training and Events

28:03 Conclusion and Wrap-Up

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