DiscoverHumans & Brands18. Leading With Heart, with Jessica Ling, AMEX
18. Leading With Heart, with Jessica Ling, AMEX

18. Leading With Heart, with Jessica Ling, AMEX

Update: 2025-06-24
Share

Description

Host Lauren Douglass sits down with Jessica Ling, EVP of Advertising at American Express, for a conversation about what makes a great leader and how discomfort often signals the right next step. Jess shares how leading with heart, consistency, and trust has shaped her career, and reflects on the challenges of managing people. They talk about the importance of playing the long game, staying grounded in who you are, and why brands should stop chasing trends and instead double down on what they actually stand for. Whether you're stepping into a new role, building something of your own, or just trying to lead a little bit better every day, you're in the right place. Let's get into it.

Comments 
In Channel
loading
00:00
00:00
x

0.5x

0.8x

1.0x

1.25x

1.5x

2.0x

3.0x

Sleep Timer

Off

End of Episode

5 Minutes

10 Minutes

15 Minutes

30 Minutes

45 Minutes

60 Minutes

120 Minutes

18. Leading With Heart, with Jessica Ling, AMEX

18. Leading With Heart, with Jessica Ling, AMEX

Lauren The Seeker