At the RNLI, we don’t just answer calls for help. Alison Murphy on the privilege of hearing from our supporters

Phone the RNLI to ask a question, make a donation or just have a chat, and you’ll speak to Alison or one of her 26-strong team. For more than 20 years, the Supporter Experience Manager has been one of the friendly, compassionate voices answering your calls.

From Christmas Day companionship to lunch with royalty, Alison explains why this is no ordinary call-centre job. She shares some of her most memorable conversations with the kind people who power the RNLI – and remembers the greatest test faced by her team in the sudden shock of the Covid-19 lockdown.

200 Voices is produced by Adventurous Audio for the RNLI   

Interview by the RNLI's Rory Stamp

Soundtrack composed and performed by Jon Nicholls   

The RNLI is a charity celebrating 200 years of saving lives at sea - find out more at RNLI.org/200