In this episode of NextWave Conversations, Chris Lukianenko explores the transformative impact of generative AI on workplace productivity and business strategy with two influential guests. Ephraim Patrick, a partner at Mercer, shares his expertise in workforce transformation and productivity improvement. At the same time, Jan Hutton, CEO of the Australian Tourism Data Warehouse, offers a perspective on how AI is revolutionising Australia’s tourism sector by optimising business processes and enhancing employee well-being.

Ephraim discusses the current productivity challenges in Australia and how generative AI can help bridge the gap by reducing busywork and enhancing efficiency. Jan emphasizes the critical balance between productivity and employee well-being, stressing the importance of reimagining business models with AI. This conversation is a must-listen for leaders seeking to future-proof their organisations and leverage AI to stay competitive.

Guest Bios

Ephraim Patrick

As a partner at Mercer, Ephraim Patrick leads initiatives in workforce transformation and organisational strategy. With experience in human capital strategy and mergers & acquisitions, Ephraim brings a global perspective on workforce productivity and business restructuring. His recent focus on AI-driven productivity highlights his commitment to helping businesses harness technology for sustainable growth.

Jan Hutton

The CEO of the Australian Tourism Data Warehouse (ATDW), Jan Hutton has built her career in tourism and change management, with experience in organisations like Deloitte. At ATDW, Jan is pioneering the use of generative AI to promote sustainable tourism and improve data-driven decision-making. Her innovative approach focuses on integrating AI with employee well-being and cultural sustainability.

Key Topics Covered

AI and Productivity Challenges in Australia: Ephraim discusses the productivity issues many Australian organisations face and the role of generative AI in addressing these.

Employee Well-Being in the Age of AI: Jan shares her approach to maintaining a balance between productivity gains and employee well-being as AI tools are adopted.

Human-Machine Collaboration: Insights on how humans and AI can work together to perform repetitive tasks while allowing employees to focus on strategic and creative work.

AI in Strategy Development: Both guests discuss how AI supports strategy development, allowing organisations to keep plans up-to-date and relevant.

AI Adoption in the Tourism Sector: Jan highlights how AI is transforming tourism data management in Australia, setting new standards for data accessibility and efficiency.

Future of Work and AI Skills: The guests explore how emerging AI skills will shape future careers and the essential role of continual learning.

Key Quotes

"AI isn't disrupting your job; it's people with AI skills who will." – Ephraim Patrick

"If you work like a computer, your job will be replaced by a computer." – Jan Hutton

"It's not about adopting AI; it's about reimagining your business." – Jan Hutton

Relevant Links

Ephraim Patrick: LinkedIn Profile 

Jan Hutton: LinkedIn Profile 

Australian Tourism Data Warehouse: Website

Mercer’s Workforce 2.0 Report: Read More