23. How to Answer: Tell us about a Time where you provided Exceptional Customer Service

Update: 2025-01-22

Description

In this episode of the IT Job Coach podcast, host Frank Demaio breaks down how to answer the common interview question: "Tell us about a time where you successfully represented your company or team and delivered exceptional customer service."

You’ll learn:

Why interviewers ask this question and what they’re looking for in your answer.
How to use the STAR method to craft a compelling response.
Tailored examples for Help Desk, System Administrator, and Developer roles to help you nail your answer.

Whether you're preparing for your first IT job or aiming to level up your career, this episode offers actionable advice to boost your confidence in interviews.

For more resources, don’t forget to check out Frank’s free IT Job Interview Masterclass at itjobcoach.com/masterclass.

Mentioned in this episode:

Get your FREE IT Job Coach Interview Masterclass today! Go to: http://www.itjobcoach.com/masterclass

Comments

In Channel

24. How to Answer: "Tell Us About a Time You Wish You’d Handled a Situation Differently with a Colleague"

2025-02-0506:10

23. How to Answer: Tell us about a Time where you provided Exceptional Customer Service

2025-01-2206:04

22. How to Answer: "Describe a situation when the person you were trying to help was disgruntled or upset about the situation, how did you handle it?"

2025-01-1506:43

21. How To Answer the Interview Question - Describe a group project you worked on

2025-01-0807:48

20. Interview Questions: “Tell Me About a Time You Solved a Problem at Work”

2025-01-0107:18

19. How to Answer: "Tell Me About a Time You Worked on Multiple Projects and How You Prioritized?"

2024-12-2508:17

18. Mastering IT Interview Questions: How to Answer ‘Tell Us About a Time You Used Logic’

2024-12-1808:24