DiscoverGet Out of Wrap - Contact Centre Chat#235 - the legend that is Chris Rainsforth is back
#235 - the legend that is Chris Rainsforth is back

#235 - the legend that is Chris Rainsforth is back

Update: 2025-09-19
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Chris Rainsforth is back on Get Out of Wrap!

In this wide-ranging chat, Martin and Chris explore:

  • The Forum’s Raising Standards conference and collaborative problem-solving

  • Why their awards programme is focused on stories and shared learning

  • The evolution of training – and whether roleplays still have value in 2025

  • The challenge of Learning & Development keeping pace with technology and remote work

  • The shift towards wellbeing, empathy, and people-focused leadership

  • Reflections on industry progress since the mid-90s – and where we still need to improve

Chris also shares personal insights on mental health, community support, and the importance of looking out for each other. As always, it’s candid, thoughtful, and full of laughs.

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#235 - the legend that is Chris Rainsforth is back

#235 - the legend that is Chris Rainsforth is back

Martin Teasdale