An ISO project can typically be completed within 6 – 12 months depending on an organisations size and complexity. Anyone who's been through the process of ISO Implementation knows that there is a lot of work involved in that time span, from coordinating teams, gathering and creating documentation to auditing your processes.

Now imagine doing that for 3 ISO Standards simultaneously within 3 months! Which is exactly what today's guest, PUBLIC, have achieved. While it's not a timeframe we recommend, their efforts deserve to be celebrated, and displays what good project management with dedicated individuals can accomplish.

In this episode, Ian Battersby is joined by Biba Gonzalez, Senior Associate of Business Operations at PUBLIC, to discuss their 3-month dash to implement ISO 9001, ISO 14001 and ISO 20000-1, and explore the challenges and benefits experienced during the process.

You'll learn

·      Who is Biba Gonzalez?

·      Who are PUBLIC?

·      What was the main driver behind ISO 9001, ISO 14001 and ISO 20000-1 Implementation?

·      What was the biggest gap identified during the Gap Analysis?

·      What did Biba learn from the experience of implementing 3 standards at once?

·      What are the main benefits of ISO 9001, ISO 14001 and ISO 20000-1?

·      Biba's top tip

Resources

·      PUBLIC

·      Isologyhub

In this episode, we talk about:

[02:05 ] Episode Summary – Ian is joined by Biba Gonzalez, Senior Associate of  Business Operations at PUBLIC, to learn more about their 3-month whirlwind journey towards ISO 9001, ISO 14001 & ISO 20000-1 implementation.

[02:30 ] Jumping in at the deep end: Biba was tasked with obtaining certification to 3 ISO Standard on returning from maternity leave in July 2025.

PUBLIC already held ISO 27001 certification, but were looking to achieve ISO 9001 & ISO 14001 before Christmas of 2025.

This was quite the task, especially since Biba had no previous experience with ISO Standards!

[04:15 ] Who is Biba? Biba is the Senior Associate of Business Operations at PUBLIC. She has been the driving force behind PUBLIC's ISO 9001, ISO 14001 and ISO 20000-1 implementation.

One fact that not many people might know about her is that she has had a private audience with the pope, by complete accident! Simply a case of wrong queue at the right time while on a family vacation.

[06:50 ] Who are PUBLIC? PUBLIC are a digital transformation partner. They work within the private sector to help improve public services, by providing procurement services, online safety programmes and other digitally enabled services.</span