How do you manage 6500 square feet and nine service modalities? Well, according to Tammy and Terry, owners of AquaSpa Float Center and Wellness Boutique in Oswego, New York, you hire a rock star team!

Their managers, Katie and Terry (yes, another Terry) also joined the conversation to share their insights on the day-to-day operations, and how they keep a seamless flow, how many staff members are on a shift, and how they deliver personalized service to each guest who visits “the sanctuary”.

This team certainly has created something magic in their community, and we know you’ll enjoy hearing all of their behind-the-scenes secrets about what modalities they love, those they regret, and what’s next - because they still aren’t done adding services yet!

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