288. The future of travel catering and retailing is already here with Nomusa Khumalo, Chief Customer Officer at Tourvest Retail Services
Description
In this episode of Aviadev Insight Africa, Nomusa joins Jon to discuss Tourvest's involvement in revolutionizing the African travel landscape and their support for airlines and airports in developing their retail and catering solutions.
Specifically, we explore how Tourvest has been working with FlySafair to deliver an improved onboard experience, driving ancillary airline revenues whilst rewarding crew for performance.
We finish by looking to the future and how a shift towards radical personalisation, focusing on flexibility, sustainability, and enhancing the passenger experience will change the passenger experience- all driven by harnessing the power of data.
You can meet Nomusa and the team at AviaDev Africa, June 19-21 in Windhoek, Namibia www.aviadev.com
Find out more about Tourvest here
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